Call recording for dispute resolution
A lawsuit can come out of nowhere. Businesses of all kinds have to be prepared to deal with lawsuits. Proper insurance is a good place to start, but having a record of every customer communication is even better. You will have proof of wrongdoing or proof that nothing illegal took place. If a customer dispute escalates into a legal case, you will have the proof that you need to show that your business followed the law. Limit your liability in a dispute with compliant call recording.
A benefit with all CallCabinet solutions is that the recordings can be used for dispute resolution purposes and the validity of the call can be established.
The calls are 100% compliant and are individually secured and encrypted at source with a rotating encryption methodology that is unique and specific to each individual call. All calls are stored securely in the cloud or on premise and can be made to be redundant across multiple servers and geographical locations. Utilizing CallCabinet’s Atmos, Foundation or Carbon solutions gives you the opportunity of sorting and searching your calls on different criteria making call retrieval simple and quick with a full audit trail.
- Recordusing our award winning technology
- Encryptto meet global compliance
- Storein a network of global data centers
- retrievewith our secure user interface
- Evaluate& easily monitor your employees
- Report& analyze with reports & analytics
- NEEDS WE COVER
- Regulatory Compliance
- Quality Assurance & Control
- Agent Training & Evaluation
- Advanced Call Reporting & Analytics
- Data Storage & Security
- Customer Satisfaction
A few of the industry awards we have recently received.