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The next generation of software applications is coming from the cloud. No ifs, ands, or buts about it! Microsoft has already introduced its Office 365 suite of products that gives any business, enterprise quality applications at a low monthly price. Now anyone who has a business can look like a global enterprise with the same Microsoft Office benefits that were once only available to enterprises for thousands of dollars. Office 365 is a Software as a Service (SaaS) suite of applications that are located in the cloud, for a low monthly rate, businesses can use the software through their corporate or personal internet connections. So why is SaaS so exciting? SaaS reduces the need for a complex IT infrastructure, expensive servers, redundancy and backup solutions. SaaS stores all data in a secure server in the cloud, accessible by the user through their private portal. Further, SaaS eliminates the need to upgrade on-premise software since the SaaS provider automatically upgrades the operational software all in the cloud. The beauty of SaaS is that your initial investment is low and you can expand your usage as your business grows, all while using the latest and greatest software and storing it in a highly secure place that you can access anywhere, anytime and keep as long as you want!

That’s the message that Microsoft is communicating to the market. Office 365 is the first of its kind to offer all levels of businesses the ability to have a top notch business suite, including both email and voice communications, without the need for an infrastructure. Since Microsoft purchased Skype back in 2011, the move to incorporate Skype into Outlook and Office has been a priority. Today, Skype for Business is a core part of the Office 365 suite. With Skype for Business, just like the rest of Office 365, any business size can have their own communication system, complete with voice calling, video calling, conferencing, collaboration, instant messaging and mobility. The ability to take your phone with you anywhere, anytime from your smartphone is one of the major benefits of Skype for Business, especially if you’re a small business.

So what about other applications like Call Recording that I need for customer service or for regulatory compliance? Do I invest in a call recording system (and I emphasize the word INVEST) or can I have the same benefits that I get with Skype for Business? The answer is simple. Atmos, from CallCabinet, is a Call Recording system that works from the cloud. That’s right, the same as Microsoft Office 365! Atmos is a revolutionary new product that taking the market by storm, offering both large and small businesses the ability to make their Call Recording flexible and portable where the traditional products cannot.

Atmos is a Software as a Service product that can scale as your business grows. The key behind the Atmos design is in its architecture. Atmos is designed to operate from the cloud with only small software clients in the customer network or on the customer’s PC. The Atmos client can be installed by virtually anyone who can operate a computer and can have the system operational in a matter of minutes! Atmos offers the subscriber a completely integrated recording system in Skype for Business, with secure, encrypted storage in the cloud all for a fraction of what a traditional system would cost. Adding to the benefits is the ability to scale Atmos as your business grows. Start with as little as one user and expand Atmos to as large as you want. That’s right, no limit to the number of users that can recorded on Atmos!

Not only does Atmos offer unlimited growth and pay as you grow technology, but Atmos is automatically upgraded to the latest and greatest technology available, even without subscribers knowing about it. Because Atmos is a SaaS product, all of the brains and infrastructure of the product is located in the cloud, which means that CallCabinet provides upgrades to Atmos consistently, as new capabilities, features and technology allows. As with most hosted solutions, Atmos is guaranteed to record your Skype for Business calls anytime, anywhere, all of the time!

The secret to integrating with Skype for Business is CallCabinet’s strong relationship with AudioCodes. AudioCodes has a very close relationship with Microsoft and is one of the top Skype for Business partners in the world. CallCabinet enjoys a long, lasting relationship with AudioCodes and has been a part of the AudioCodes OEM ecosystem for many years. CallCabinet is one of the few AudioCodes partners who tests and contributes to the AudioCodes recording technology platform, making CallCabinet a valued and strategic partner with AudioCodes. This ensures that Atmos subscribers get the latest Skype for Business integration and features as they are released.

Atmos captures and records all types of Skype for Business calls, whether the user is on their Skype for Business client, smartphone client, or on their Skype for Business telephone. If the Atmos subscriber is working from home or a hotel room, Atmos will capture their calls and record them as if they were in the office. The flexibility of Atmos Skype for Business integration offers subscribers the ability to record anywhere, anytime from any device.

When a subscriber sets up their Atmos account, they will have access to their own Atmos portal where access to their recordings can be found. Atmos subscribers can search, retrieve, view, playback and even download their recordings. This can also be controlled by setting up specific user profiles where access to certain capabilities can be limited based on the level of access by the Atmos subscriber. This gives the subscriber company full control of who can have access to recordings and what they can do with those recordings.

Atmos is capable of integrating with customer deployed, cloud based or hybrid Skype for Business Solutions. In customer deployed Skype for Business solutions, Atmos integrates with different Skype for Business components, capturing voice and metadata from each call pattern within the customer network.

Although Atmos is cloud based, in customer deployed Skype for Business Networks, there is a small Atmos software component installed on the customer premise. To further guarantee security, there are two options available on the Atmos platform, the ability to install a software media server which keeps all conversations within the customer network, offering complete security and eliminates any vulnerability that Edge Server Pooling may cause. The other method utilizes the Skype for Business Edge Server which may or may not employ pooling that may expose calls outside of the customer network, depending up on how the Edge Server Pool is configured. Atmos offers the customer an easy method of deployment, at no additional cost that can secure conversations and protect the network from intrusion. Under either method, Atmos records all calls from any device, anywhere as long as the user is connected to the Skype for Business network.

In strictly cloud based Skype for Business deployments, where the customer has their trunking deployed by Microsoft, Atmos can also integrate, using either the Microsoft Cloud Connector or a special Atmos software client that can record each user in the network. These types of deployments are typically seen with small to medium size businesses where an “all in one” communication solution is key. Although this is a bit trickier, CallCabinet and AudioCodes have designed a solution that will fit this deployment and guarantee that calls are captured in a secure environment.

Finally in larger, more flexible deployments like the Skype for Business Hybrid environments, Atmos is capable of capturing all recordings. These hybrid environments are typically found in enterprise deployments where control of the Skype for Business trunking is critical to the deployment. CallCabinet and AudioCodes, utilizing the CloudBond365 product, have collaborated to provide an all encompassing solution that supports both cloud and registered Skype for Business users within the enterprise network.

No matter what the deployment method is for your Skype for Business Solution, Atmos can record your conversations. As regulatory compliance drives the need to monitor and record customer conversations, Atmos makes it cost effective while keeping your solution current and reliable at a fraction of the cost of most recording systems. Find out more by visiting our website or take us for a free test drive at www.callcabinet.com/skype-for-business-call-recording.www.callcabinet.com/skype-for-business-call-recording

Cloud call recording solutions provider CallCabinet, a Microsoft independent software vendor partner, announces its Atmos solution for Skype for Business powered by Microsoft Azure. The Atmos Skype for Business Client is a Windows desktop-based client which records and monitors Skype for business communication and traffic. CallCabinet provides call recording solutions that integrate into Skype for Business and Microsoft Office 365.

Ryan Kahan, CEO of CallCabinet, says the announcement means Skype for Business customers using Atmos can be assured of a compliant call recording solution that integrates into their environment and enables them to benefit from the Azure cloud platform. This allows customers affordable SaaS while still maintaining enterprise call recording services from a storage and retrieval point of view. Atmos is built on Azure, integrating Azure Storage and benefiting from Azure’s enterprise-grade security, web services, and database services. Azure has been instrumental in allowing CallCabinet to bring Atmos, the company’s disruptive call recording technology, to the market for a fraction of the cost of traditional on-premises systems. With Azure, CallCabinet has been able to quickly, securely and cost-effectively deploy a global array of services which allow it to deal with the international data sovereignty requirements and security of its clients.

CallCabinet customers can now use CallCabinet hosted on Azure to ensure recorded calls are compliant, as well as individually secured and encrypted at the source. “Compliant call recording is not just about keeping track of staff performance; it goes far beyond that. It can assist you in resolution dispute and prevent reputational and brand damage, and as such, is vital to your business’s safety,” said Kahan.

Globally, especially with changes in local legislation, businesses are starting to realize the significance of compliant and secure call recordings, as well as the importance of practices such as agent evaluation.

Kahan added, “We’ve seen massive success with our Atmos for Skype for Business product thus far, proving local companies are beginning to understand not only how important call recording is, but also that ensuring call recording complies with stated country-specific regulations is equally as important.”

James Skay, senior product marketing manager, Skype for Business Developer Platform, Microsoft Corp. said, “We are pleased to see CallCabinet’s commitment to Microsoft. With the new capability provided by Atmos, CallCabinet is bringing innovative solutions to our customers using Skype for Business and Microsoft Office 365.”

For more information please visit https://www.callcabinet.com/skype-for-business-call-recording.

As Microsoft Skype for Business (Skype4B) becomes a standard for PBX enhancement or replacement, many enhanced applications that we are used to may not be available. Applications such as contact centers and voice recording have to be added as separate solutions. There are many software components available from Microsoft partners that can enhance any Skype4B solution, including the all important, Voice Recording.

Continue reading “Skype4B Needs Call Recording”

A few weeks back, I got an email. It was from Ryan at CallCabinet, a call recording solution provider in Florida.
Ryan told me about Atmos, one of their products, made for recording Skype for Business voice calls.

He’d seen my prior reviews of Skype-related products, and asked if I’d like to try out Atmos. Great idea! I’m always happy to try out new software.

Ryan kindly set me up with a full demo account. Last week, I installed the Atmos app on my laptop & conducted a week-long test. Here are my findings.

What Atmos Does

Atmos records voice calls. It has three integrations right now – for Asterisk, mobile, and Skype for Business (also supports Office 365). No server access is required to run Atmos, and you don’t need any additional hardware.

It works by running a small app in the background, which performs the recording & transmits it to your CallCabinet account on their cloud servers. Recordings are not stored on your local computer.

Installation process is a little more involved than, “download this app & run it.” You must create a new CallCabinet account, which generates two numbers: a Customer ID and Site ID. These connect your desktop Atmos client to your CallCabinet account.

Nice way of doing it, I think. Avoids the need to configure servers. (It works through a VPN too!)

Once the Atmos app is installed, it quietly does its job without bothering you. No popup notifications.

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The CallCabinet Recordings Dashboard

The Atmos app is only half of the solution. The other is the web-based dashboard where your call recordings are stored. To access that, you’ll log into your CallCabinet account.

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Once logged in, you see a Homepage with statistics on your recent calls. Switch to the Calls window…and there’s the list of your call recordings.

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From here you can play back the recording (the Play icon to the left, blue square), or download an MP3 (the Download icon on the right, red square).

I’ve played every recording on this list back. The clarity is great–no echo, only one instance of voice glitch, and the recordings captured every second of the call.

Atmos Features I Like

The Atmos solution is focused on one thing only: call recording. I always like it when software does one job and does it well. Atmos definitely does it well.

They do have some backend features I like too. Features useful for maintaining an office’s safety, like:

  • Recordings are stored using 256-bit encryption
  • Atmos dashboard is compliant with regulatory legislation
  • Redundant backups

When I talked with Ryan, he mentioned upcoming features like screen capture, analytics, and reporting. I’m curious about the analytics & reporting myself. Always like looking at the numbers!

Results: A Clean Solution if You Need to Record Your Calls

One of the terms I like to use when describing software is “clean.” To me, “clean” software is focused on its goal both in content and in visuals. Its UX is easy to figure out. The feature set isn’t overloaded.

Based on this demo, I can say that CallCabinet’s Atmos Skype4B Recorder is definitely “clean.” Setup is fast, no server configuration required. The dashboard uses HTML5, which makes for high-contrast, easy-to-read windows. The pricing is very reasonable for what you get (rates as low as $18 per user per month for 1,000 hours, with unlimited storage for up to 5 years).

Atmos Call Recording Software – CallCabinet.com

Do you record your calls? With what software? Please comment or email your app of choice. I still have a little time on this demo; if we have a few other contenders, I’m happy to do a compare-and-contrast!

CallCabinet Corporation’s multiple award-winning Atmos product – a secure, multi-tenant, compliant cloud-based call recording solution – continues to scoop accolades.

Atmos for Skype for Business, a new version of Atmos designed to enable users of Microsoft Skype for Business to become more compliant, was recognised and commended by TMC in its recent Internet Telephony Skype for Business Pioneer awards.

CallCabinet CEO Ryan Kahan pointed out that despite the growing popularity of Skype for Business and its inclusion in Microsoft Office 365, there are some major obstacles to compliant call recording on both platforms.

“Now, with Atmos for Skype for Business, it is possible to record Skype for Business calls using our award-winning technology, securely encrypt and archive them in the Cloud, and then retrieve them quickly and easily from anywhere in the world,” he explained.

We are pleased that TMC also commented on the unique affordability of Atmos for Skype for Business. Starting at just $99, the solution comes with a ‘pay-as-you-grow’ pricing option without the need for a long-term commitment or a prohibitive capital investment in hardware.

TMC CEO Rich Tehrani offered “congratulations to CallCabinet for receiving a 2015 Internet Telephony Skype for Business Pioneer Award.” He added that “CallCabinet is enabling businesses of all sizes to leverage the Skype platform to create enhanced communications and collaboration experiences for their users. I look forward to seeing CallCabinet’s future endeavors.”

Atmos for Skype for Business supports all versions of Microsoft Skype for Business and Microsoft Lync.

Boca Raton, FL – October 2, 2015 ‐ CallCabinet, the experts in Cloud Recording has partnered with AudioCodes to enhance its cloud based platform, ATMOS to expand into the Skype for Business Markets. The partnership combines CallCabinet’s cloud infrastructure and Office 365 solutions with AudioCodes’ Microsoft-certified SmartTAP call recording technology to deliver an affordable, scalable recording solution for Microsoft Skype for Business. This alliance makes ATMOS the first hosted Lync and Skype for Business call recording platform to deliver a Microsoft qualified recording solution from a flat rate as low as $99 per month.

Continue reading “CallCabinet Partners with AudioCodes to Deliver their ATMOS Skype for Business Cloud Based Compliance Recording Solution”