Call Recording

CallCabinet Offers Compliant Call Recording for IVR Technologies’ Talking SIP

Ryan Kahan | May 27, 2016
IVR Technologies

CallCabinet Integration provides IVR Technologies’ customers with a cloud-­based, multi­-tenant, certified and compliant call recording solution.

CallCabinet, a global leader in call recording solutions, is pleased to announce that its CallCabinet call recording solution is now 100% integrated with IVR Technologies’ Talking SIP PBX and Call Center platform.

With the integration into the Talking SIP PBX and Call Center ecosystem, customers can now take advantage of a fully compliant cloud­-based call recording solution that is secure, easy to access and retrieve, and one that is developed from the ground up by the CallCabinet development team

“With a global install base of tier 1, 2 and 3 level service providers, IVR Technologies customers have come to rely on the ease of use and robust application and billing features of the Talking SIP platform. Now with the integration of CallCabinet, service providers running Talking SIP have a feature­-rich call recording solution that allows them to record, retrieve, store and access calls within the remit of regulatory compliance,” states Ryan Kahan, CEO at CallCabinet. “Customers utilizing CallCabinet for Talking SIP can now benefit from the peace of mind that their calls are being recorded, stored, and retrieved with full compliance of all industry regulations.”

Built with ease of use in mind, CallCabinet’s award-winning call recording solution seamlessly integrates with IVR Technologies’ Talking SIP PBX and Call Center platform. Customers will now benefit from an easily searched, self­-managed audio archive system that is complete with audit trail for industries that require a compliant call recording solution in high, medium and low call volume environments.

Notable compliance features include the ability to record calls; encrypt calls for security reasons with 256­bit encryption; store recordings in Microsoft’s Azure cloud infrastructure; easily retrieve calls at a moment’s notice through an easy to use HTML5 interface; as well as the ability to use recordings to evaluate agents to assist with customer service and productivity.

“Talking SIP is an industry-leading application, media and real-time billing server that powers some of the largest and most recognized mobile, VoIP and converged services networks around the world,” states Barry Sher, VP Business Development at IVR Technologies, Inc. “Now with the integration of CallCabinet into Talking SIP we have further extended the benefits of the system for our customers who have been demanding an easy to use, full­-featured, industry compliant call recording solution.”

The CallCabinet for Talking SIP offering is available for both premise and cloud-­based deployments and offers fully compliant recording with advanced security features. CallCabinet also support multi­-tenant environments and is ideally suited to customers looking to leverage the solution to perform mobile recordings, quickly resolve disputes, and improve workforce optimization.

About IVR Technologies

IVR Technologies is a leading software development company providing mobile and Voice over IP enhanced services and real­-time billing solutions to mobile and next­-generation carrier networks.

Please send reader inquiries to: IVR Technologies: 555 West Fifth Street, 31 Floor, Los Angeles, CA 90013: +1 866.856.0301. E­mail: pr@ivr.com

Contact us today for a complimentary demonstration and technical consultation: http://www.ivr.com

About CallCabinet

CallCabinet, based in Boca Raton, FL USA, is a developer of innovative, flexible and cutting-edge cloud and premise-­based call recording solutions. The CallCabinet product suite delivers next-generation call recording; workforce optimization; and agent evaluation solutions to meet the requirements of organizations large and small.

Please send reader inquiries to: CallCabinet Corporation: 23123 SR7, STE 310B, Boca Raton, FL 33496: +1 800.653.1389. E­mail: pr@callcabinet.com

Take our products for a test drive, contact us today: https://www.callcabinet.com

Source: CallCabinet Corporation

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