Call Recording Compliance
Regulations and laws on data privacy, data security, data retention, financial services, consumer protection, export controls and sanctions and the like are constantly evolving. With CallCabinet’s future-proof compliance call recording solutions, your business automatically stays up to date with regulatory changes as and when they happen.
Record UC, IP-PBX and Telephony
CallCabinet’s solutions empower your business to record Microsoft Teams, Cisco, Webex, and Zoom conversations in compliance with regulatory mandates. Moreover, our solutions seamlessly extend recording and analytics capabilities to platforms like Webex Contact Center and UCCX/UCCE, Avaya’s Aura, and more.
Business Mobile Call Recording
CallCabinet’s cloud-native call recording for mobile captures calls directly and compliantly on your cellular operator’s network. Instead of recording voice data directly on the cellular device or uploading the data to a remote server, CallCabinet captures those calls on the mobile carrier’s network while maintaining the highest call quality, and securely store them in the cloud.
Meet Every Regulatory Demand
CallCabinet lets your business meet all regional and international regulatory requirements including the most common ones listed here:
HIPAA, the Health Insurance Portability and Accountability Act, was created to protect sensitive patient information. While it mandates that all patient/customer interactions are recorded, it also dictates that patient information be redacted from every interaction record, and that all records are further secured to prevent exposure to unauthorized individuals.
GDPR refers to the General Data Protection Regulations adopted by the European Union, affecting all member states. This legislation is designed to strengthen individual rights with regard to call recording and personal data collection and use by an organization.
The Payment Card Industry Data Security Standard (PCI-DSS) is one of the most far-reaching regulations today. It affects every organization that handles credit or debit card transactions, whether online, over the phone, or in person.
Another European Union regulation, MiFID II (Markets in Financial Instruments), dictates how calls in EU financial markets are recorded and stored and for how long.
In many ways, Dodd-Frank is the American equivalent of MiFID II, dictating the various details of call recording regulatory compliance for financial trade communications. In addition to mandating that records be securely stored for up to 5 years, Dodd-Frank also requires that call recordings be time-stamped and organized for easy search and retrieval.
The FCA’s Consumer Duty sets higher and clearer standards of consumer protection across financial services, and requires firms to put their customers’ needs first. This includes that Firms need to deliver and assess 4 outcomes under the Consumer Duty, including price and value. Firms must undertake fair value assessments as a way of demonstrating if the price a consumer pays for a product or service is reasonable compared to the overall benefits they can expect to receive.
The Financial Advisory and Intermediary Services Act (FAIS) provides far-reaching consumer protection in purchasing financial products and services. FAIS requires that businesses divulge adequate information regarding products or services being offered to customers, including any advice or recommendations made.
POPI stands for Protection of Personal Information, and grants individuals the right to obtain and review (and possibly delete) any recordings made by a business or call center that contain their personal information.
FICA is South Africa’s Financial Intelligence Centre Act, a widely-adopted regulatory framework for Anti-Money Laundering and the Counter-Financing of Terrorism (AML/CFT).
Compliance with FICA requires enterprises to adopt a risk-based AML/CFT strategy for each client’s unique risk profile. It also requires due diligence in verifying client identity and screening against certain risk factors.
Despite its name, the California Consumer Privacy Act (CCPA) is not only applicable within California. Rather, CCPA impacts any customer that does business with a California business and any organization that records a transaction with a California resident.
Call recording regulatory compliance under CCPA mandates that businesses divulge what personal data is being collected and whether it is being sold (and to whom). It also gives consumers the right to access any collected data and to control whether or not it is shared.
Choose A Recording Solution That’s Right For You
CallCabinet Core Recording
Future-proof, compliant call recording with compliant call sharing, legal hold and more.
CallCabinet Advanced Recording
All of Core Recording plus PCI DSS redaction, quality assurance (QA) tools and screen capture/recording.
Migrate Your Data
Many businesses are stuck with legacy recording data from outdated recording platforms with no way to fully utilize that data. CallCabinet can jailbreak this data and compliantly migrate it to the CallCabinet cloud, consolidating all recording into the cloud for easy sharing, searching and analyzing.