Service Providers Depend on Netsapiens and CallCabinet

Carriers and Service Providers using Netsapiens’ SNAPsolution can now enjoy award-winning call compliance, quality assurance, agent evaluation and analytics with CallCabinet.

Scalable and Adaptable Call Recording Service

Companies are moving away from all-or-nothing call recording solutions that force them into soon-obsolete hardware deployments.

You already use and deploy the Netsapiens UC platform because it delivers a scalable solution to your customers. The call recording, QA and analytics solution you offer should pivot to their needs. CallCabinet is offered as an affordable monthly service that scales in price with usage, and customers can easily pick and choose the features they need with optional licenses. What you won’t have to sell to your customers is an un-modern call recording solution that won’t scale easily (much less automatically). CallCabinet is the pioneer in Call Recording as a Service (CRaaS), and it couldn’t be easier to deliver.

Multi-Tenant Networks

Service providers deploying SNAPSolution to clients spread over multiple geographical locations will benefit enormously from the CallCabinet network design.

CallCabinet is a true multi-tenant solution that securely records and stores the call data of global operations via the Cloud. Eliminate the cost of redundantly deploying high-maintenance hardware over your multi-tenant network with service-based CallCabinet.

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Billing and Provisioning Streamlined

Netsapiens users can seamlessly integrate CallCabinet with their billing and provisioning systems.

Carriers can set up a multi-tier marketing environment through our multi-tenant solution, supporting direct sales, master agents, sub-agents, and other sales venues right from the CallCabinet platform. Our custom billing APIs simplify itemization and cost breakdown, so carriers accurately bill their channels with minimum effort. Streamline your new customer creation and license control for your organization (and your partners) directly through the CallCabinet portal or our provisioning APIs.

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CallCabinet integrates seamlessly with Netsapiens’ SNAPSolution providing compliance recording and QA to organizations needing to monitor their customer conversations.

Unlimited Call Throughput Via a Single Connection

Only a single connection is necessary to support the Netsapiens platform no matter how many users, departments, customers or extensions are running on the network. With a network-to-network connection, CallCabinet utilizes Cloud technology to provide unlimited throughput between the SNAPSolution platform and the CallCabinet network.

Hosting and Quality Assurance

Are you deploying Netsapiens in the Cloud? Or, perhaps your environment is premise-based using SIPREC. Or, maybe you’re a carrier with a multi-tenant client base.

CallCabinet has you covered because it works with your Netsapiens deployment wherever it resides. Your calls are securely stored on the CallCabinet Call Network, distributed over 40+ global locations in the Cloud. Our text-to-speech transcription, keyword/keyphrase recognition, emotive voice detection, and agent evaluation tools are the most complete call compliance and QA features available anywhere.

Keep your Calls Compliant and Secure

All your recordings are fully encrypted and shareable without breaking compliance. Share call audio via the Cloud, even if your enterprise is multi-tenant.

Our PCI features let you customize how you want personal customer data redacted, either automatically with our AI, through an API call, or manually by an agent. The value of CallCabinet to you and your customers is undeniable.

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CallCabinet Netsapiens Benefits

  • Call recording compliance for service providers, carriers and end-users
  • Fully customizable reporting and analytics
  • Unlimited throughput through a single connection
  • PCI compliance masking
  • Unlimited scalability and storage
  • AI-driven voice analytics for sentiment, emotion and content analysis
  • Complete agent interaction management
  • AI-driven keyword and key phrase recognition
  • High availability, Five-Nines reliability (99.999% availability)
  • Meets GDPR, MiFID II, HIPAA, Dodd-Frank, POPI & many other compliance regulations

ARE YOU A CARRIER OR SERVICE PROVIDER?

We’ve developed CallCabinet with you in mind. Partner with us.