Contact Center Compliant Call Recording & Analytics
Whether inbound or outbound, CallCabinet’s market-leading capabilities enables your business to aggregate conversation data from across audio, video, email, social and text conversations, and any communications platforms mix, for unparalleled business intelligence.
Our SaaS solution captures audio and video recording with critical metadata including:
- Call ID
- Queue name
- Engagement ID
- Flow Name
- Consumer Display Name
- Wrap Code
- Agent Skill
Built to work in your Contact Center environment, CallCabinet comes with automated regulatory compliance for all data privacy and security regulations, AI-driven conversation analytics and quality assurance tools!
- Compliant contact center call recording
- Assess strengths, weaknesses, and areas in need of improvement
- Intuitive Visual Scorecard Creator
- Set thresholds for clarity amounts of crosstalk or silence
- Cross-reference by specific user, group, call type, sentiment, content, or any combination of these
- Screen Recording
- Apply your own custom vocabulary libraries with business or industry-specific terms or jargon
- Granular Search Features
- Evaluate Workforce Performance
- Define Your Own Metrics
- Create Custom Scorecards
- Integrate Performance Data
- Export voice analytics data
- Export agent scorecard data
- Deep integration with UC and calling platforms ensures frictionless deployment
Contact us to identify which solution works best for your contact center. Explore our packages here.
Contact Center Call Recording
Cisco Contact Center
When utilizing Cisco’s prem-based UCCX and UCCE contact center implementations, CallCabinet’s on-premise capabilities allow for seamless deployment across either platform.
Webex Contact Center
Using Webex Contact Center? We’ve got you covered. CallCabinet’s cloud-based compliant call recording and analytics solutions are certified for all Webex Contact Center configurations.
Zoom Contact Center
Any size Zoom contact center deployment benefits from the full range of CallCabinet’s compliant call recording and analytics platform.
Avaya Contact Center
CallCabinet’s solutions are Avaya AURA certified and integrate seamlessly, providing cloud, hybrid and on-prem compliant contact center call recording and analytics, without disruption to day-to-day operations.
See CallCabinet in Action
Ready to advance your contact center business success? Get in touch for more information or schedule a custom demo.