Secure and Compliant Call Recording

CallCabinet’s Core Recording is designed for any business needing to record, store, and playback calls for improved customer experience, internal training and expedited customer conflict resolution in adherence with PCI DSS, MiFID II, GDPR, Dodd-Frank, POPI, and more.

Record Any Platform

Capture every conversation regardless of the unified communications (UC) platform, IP-PBX or telephony system your business is using. CallCabinet aggregates recording data into a uniform user experience across your organization.

Advanced Call Playback and Tagging

Seamless integration with all major communications platforms is what enables CallCabinet to deliver superior audio capture, precise tagging, and execute granular search capabilities that optimize efficiency.

CallCabinet Record-Any-Platform
CallCabinet Compliant-Call-Sharing

Compliant Call Sharing

CallCabinet enables your business to share entire calls or fractions of a call without exposing the conversation data to any unwanted views at any time.

Customizable Retention Policies

Many organizations have to contend with numerous regulations as they pertain to specific departments within the organization. CallCabinet’s customizable retention policies lets your business set retention policies according to business needs.

Legal Hold

When disputes arise, specific call recording data may require custom retention requirements until the dispute is resolved, beyond the normal regulatory retention period. CallCabinet allows specific legal holds to be applied to each and every recording as required.

CallCabinet-Core-Recording-Legal-Hold

Included with all CallCabinet products!

CallCabinet’s revolutionary compliant call recording solutions come standard with military-grade security, data sovereignty, multi-tenancy, data resilience, data redundancy, unlimited storage, global support, and much more.

CallCabinet Product Comparison

Solution Attributes Core Recording License Advanced Recording License Standard Analytics License Advanced Analytics License
Compliant Call Recording Checked Checked Checked Checked
Advanced Playback & Tagging Checked Checked Checked Checked
Admin Licenses Checked Checked Checked Checked
Unlimited Audio Storage Checked Checked Checked Checked
Customizable Retention Policies Checked Checked Checked Checked
Compliant Call Sharing Checked Checked Checked Checked
Legal Hold Checked Checked Checked Checked
Call Reporting Dashboard Checked Checked Checked Checked
Screen Capture and/or Video Recording   Checked Checked Checked
Manual PCI DSS Redaction   Checked Checked Checked
QA & Agent Evaluation Tools   Checked Checked Checked
QA Supervisor License   Checked Checked Checked
API Support   Checked Checked Checked
Automated PCI Redaction     Checked Checked
Transcription     Checked Checked
Sentiment & Emotion Analysis     Checked Checked
Detailed Voice Analysis     Checked Checked
Business Intelligence Dashboards included:  Overview, Risk & Compliance, Agent Performance, Call Classification, and Customer Experience     Checked Checked
Business Intelligence Dashboards included: Automated QA, Sales Intelligence, Collections Intelligence, Churn Intelligence, Risk Intelligence, Customer Service Intelligence, and Historical Trend Analysis       Checked
AI data analysis of multiple data sources (Email, Chat, and Social Media)       Checked
Multi-Language Transcription       Checked
Automated email summary reports and notifications       Checked
Monthly consultation with dedicated CallCabinet data scientist       Checked
    View View View

Unlock Legacy Recording Data

Many businesses are stuck with legacy recording data from outdated recording platforms with no way to fully utilize that data. CallCabinet can jailbreak this data and compliantly migrate it to the CallCabinet cloud, consolidating all recording for easy sharing, searching and analyzing.

CallCabinet-Unlock-Legacy-Recording-Data

See CallCabinet in Action

When you’re ready to advance your business success using CallCabinet, get in touch or schedule a demo when it suits you.