Secure and Compliant Call Recording
CallCabinet’s Core Recording is designed for any business needing to record, store, and playback calls for improved customer experience, internal training and expedited customer conflict resolution in adherence with PCI DSS, MiFID II, GDPR, Dodd-Frank, POPI, and more.
Record Any Platform
Capture every conversation regardless of the unified communications (UC) platform, IP-PBX or telephony system your business is using. CallCabinet aggregates recording data into a uniform user experience across your organization.
Advanced Call Playback and Tagging
Seamless integration with all major communications platforms is what enables CallCabinet to deliver superior audio capture, precise tagging, and execute granular search capabilities that optimize efficiency.
Compliant Call Sharing
CallCabinet enables your business to share entire calls or fractions of a call without exposing the conversation data to any unwanted views at any time.
Customizable Retention Policies
Many organizations have to contend with numerous regulations as they pertain to specific departments within the organization. CallCabinet’s customizable retention policies lets your business set retention policies according to business needs.
Legal Hold
When disputes arise, specific call recording data may require custom retention requirements until the dispute is resolved, beyond the normal regulatory retention period. CallCabinet allows specific legal holds to be applied to each and every recording as required.
Included with all CallCabinet products!
CallCabinet’s revolutionary compliant call recording solutions come standard with military-grade security, data sovereignty, multi-tenancy, data resilience, data redundancy, unlimited storage, global support, and much more.
CallCabinet Product Comparison
| Solution Attributes | Core Recording License | Advanced Recording License | Standard Analytics License | Advanced Analytics License |
|---|---|---|---|---|
| Compliant Call Recording |  |  |  |  |
| Advanced Playback & Tagging |  |  |  |  |
| Unlimited Admin Licenses |  |  |  |  |
| Unlimited Audio Storage |  |  |  |  |
| Customizable Retention Policies |  |  |  |  |
| Compliant Call Sharing |  |  |  |  |
| Legal Hold |  |  |  |  |
| Call Reporting Dashboard |  |  |  |  |
| Screen Capture and/or Video Recording |  |  |  | |
| Manual PCI DSS Redaction |  |  |  | |
| QA & Agent Evaluation Tools |  |  |  | |
| Unlimited Quality Assurance (QA) Licenses |  |  |  | |
| API Support |  |  |  | |
| Automated PCI Redaction |  |  | ||
| Transcription |  |  | ||
| Sentiment & Emotion Analysis |  |  | ||
| Detailed Voice Analysis |  |  | ||
| Business Intelligence Dashboards included: Overview, Risk & Compliance, Agent Performance, Call Classification, and Customer Experience |  |  | ||
| Business Intelligence Dashboards included: Automated QA, Sales Intelligence, Collections Intelligence, Churn Intelligence, Risk Intelligence, Customer Service Intelligence, and Historical Trend Analysis |  | |||
| AI data analysis of multiple data sources (Email, Chat, and Social Media) |  | |||
| Multi-Language Transcription |  | |||
| Automated email summary reports and notifications |  | |||
| Monthly consultation with dedicated CallCabinet data scientist |  | |||
| View | View | View |
Unlock Legacy Recording Data
Many businesses are stuck with legacy recording data from outdated recording platforms with no way to fully utilize that data. CallCabinet can jailbreak this data and compliantly migrate it to the CallCabinet cloud, consolidating all recording for easy sharing, searching and analyzing.
See CallCabinet in Action
When you’re ready to advance your business success using CallCabinet, get in touch or schedule a demo when it suits you.