Training Videos
How-to videos to help users get the most from our award-winning call recording platform.
CallCabinet Call Recording
Account Registration
This video provides step-by-step account registration instructions for your CallCabinet call recording platform.
Updated Menu Navigation
This video provides users an overview of the CallCabinet menu navigation bar along with a brief description of each page.
Changing Language Settings
This video provides step-by-step instructions on selecting your preferred language setting within the CallCabinet call recording platform.
Create Custom Support URLs For Your Customers
This video reviews the process CallCabinet partners and their sub-sellers should take to set-up a custom support URL or email address that will appear when a customer clicks a support link in the CallCabinet platform.
Creating Tags and Tagging Calls
This video provides detailed instructions on creating, deleting or renaming call tags and the multiple options for tagging recordings to ensure easy retrieval within the CallCabinet call recording platform.
Creating New Users in CallCabinet
This video provides administrators a step-by-step guide for creating new users in CallCabinet.
CallCabinet Homepage Introduction
This video explains how users can interact with the CallCabinet Call Recording Homepage.
CallCabinet Call Listing Page Introduction
This video shows users how to search and playback calls using the CallCabinet Call Listing page.
CallCabinet Customer Log Page Introduction
This video shows users how to track customer (user) activity for audit purposes, which includes call, call sharing instances, login’s/logout’s, agent creation and deletion, heartbeat deletions, and more.
How to use the Advanced Call Filtering Feature
This video provides a detailed overview of you can quickly and easily isolate and review calls with CallCabinet’s new advanced call filter feature. The updated call filter feature is available on the Call Listing page.
Enhanced Call Details Page
This video provides CallCabinet users a brief overview of every element located on the Call Details Page, including enhanced features such as video and screen share recording.
How to Share Calls Securely and Compliantly in CallCabinet
This video reviews how to securely and compliantly share a call recording without downloading the call file. This ensures your call recordings are safe, secure in the CallCabinet Cloud platform.
How to Download Calls
This video shows users how to bulk download their recordings directly to their computer. Please note that your organization’s administrator grants permission to users to download or share calls.
Enabling Two-Factor Authentication
This video reviews the process of how to enable two-factor authentication for CallCabinet users.
How to Check CallCabinet Storage Availability
This video shows users how to quickly check their CallCabinet account for current storage levels and availability.
CallCabinet Speech Analytics
CallCabinet Analytics Powered by AI
Unlock the potential in your untapped voice data. CallCabinet Analytics uses powerful AI to analyze every customer interaction. Utilizing automated analytics, CallCabinet rapidly processes thousands of conversations to capture caller sentiment and emotion. Put your call recordings to work and supercharge your customer experience with highly actionable business intelligence.
CallCabinet Analytics Part 1
CallCabinet Analytics Part 1 of Part 4 how-to video series. This segment will provide a step-by-step overview of the Analytics Overview page. The Overview page is your launch point for searching your call recordings with CallCabinet Analytics.
CallCabinet Analytics Part 2
CallCabinet Analytics Part 2 of Part 4 how-to video series. This segment will provide a step-by-step overview of how to refine your searches in order to obtain a deep understanding of your phone interactions.
CallCabinet Analytics Part 3
CallCabinet Analytics Part 3 of Part 4 how-to video series. This segment will provide a step-by-step overview of pre-set applications within CallCabinet Analytics.
CallCabinet Analytics Part 4
CallCabinet Analytics Part 4 of Part 4 how-to video series. This segment will provide a step-by-step overview of the call filters that make up our applications, how to hone the call filters to ensure your data is accurate, and how to create new applications and call filters.
CallCabinet Analytics COVID-19 Applications Overview
CallCabinet developed custom COVID-19 applications for current CallCabinet Analytics users. This video provides a step-by-step overview of the COVID-19 applications.
Microsoft Teams
Certified Microsoft Teams call recording
CallCabinet’s Teams call recording solution is a certified Microsoft solution. This video reviews what it means to be a certified Microsoft Teams compliance recording solution.
CallCabinet Call Recording Installation
How to Install the CallCabinet Desktop Client
This video shows users how to install the CallCabinet Desktop Client for Skype for Business, Microsoft Teams, Genesys, and standard SIP recording.
Call Recording Partner
How To Provision New Customers
This video explains how a partner would add a new BroadSoft / Metaswitch customer account.