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CALLCABINET CALL RECORDING VIDEOS

CallCabinet YouTube Thumbnail Speech Analytics For Your Contact Center

Speech Analytics For Your Contact Center

Atmos by CallCabinet is much more than a speech analytics program. Atmos is a fully equipped Cloud-native platform that securely records your calls, meets international compliance standards, and modernizes your contact center.

ATMOS CALL RECORDING HOW-TO VIDEOS

Atmos-YouTube Thumbnail Creating-New Users Play

Creating New Users in Atmos

This video provides administrators a step-by-step guide for creating new users in Atmos.

CallCabinet YouTube Thumbnail Homepage Overview

Atmos Homepage Introduction

This video explains how users can interact with the Atmos Call Recording Homepage.

CallCabinet YouTube Thumbnail Call Listing Page overview

Atmos Call Listing Page Introduction

This video shows users how to search and playback calls using the Atmos Call Listing page.

CallCabinet YouTube Thumbnail Customer Log Overview

Atmos Customer Log Page Introduction

This video shows users how to track customer (user) activity for audit purposes, which includes call, call sharing instances, login’s/logout’s, agent creation and deletion, heartbeat deletions, and more.

CallCabinet YouTube Thumbnail How To Use Advanced Filtering

How to use the Advanced Call Filtering Feature

This video provides a detailed overview of you can quickly and easily isolate and review calls with Atmos’ new advanced call filter feature. The updated call filter feature is available on the Call Listing page.

CallCabinet YouTube Thumbnail Call Details With Legal Hold

ATMOS CALL DETAILS PAGE WITH LEGAL HOLD INTRODUCTION

This video shows users all of the call details available for each call recording. From the call details page, you can easily place a legal hold on a call to ensure it isn’t deleted from your Atmos account.

Atmos YouTube Thumbnail Share Calls Securely Web

How to Share Calls Securely and Compliantly in Atmos

This video reviews how to securely and compliantly share a call recording without downloading the call file. This ensures your call recordings are safe, secure in the Atmos Cloud platform.

Atmos YouTube Thumbnail Enabling Two Factor Authentication Play

Enabling Two-Factor Authentication

This video reviews the process of how to enable two-factor authentication for Atmos users.

Atmos Speech Analytics How-To Videos

Atmos YouTube Thumbnail Modernize Customer Engagement With Atmos Analytics Play

Atmos Analytics Powered by AI

Your call recordings hold the largest collection of untapped customer data. Atmos Analytics by CallCabinet uses powerful AI to analyze each call recording. Utilizing automated conversation analytics, Atmos rapidly processes thousands of conversations to capture caller sentiment and emotion. Put your call recordings to work for your business and supercharge your customer experience with Atmos Analytics by CallCabinet.

CallCabinet YouTube Thumbnail Analytics Part 1

ATMOS ANALYTICS PART 1

Atmos Analytics Part 1 of Part 4 how-to video series. This segment will provide a step-by-step overview of the Analytics Overview page. The Overview page is your launch point for searching your call recordings with Atmos Analytics.

CallCabinet YouTube Thumbnail Analytics Part 2

ATMOS ANALYTICS PART 2

Atmos Analytics Part 2 of Part 4 how-to video series. This segment will provide a step-by-step overview of how to refine your searches in order to obtain a deep understanding of your phone interactions.

CallCabinet YouTube Thumbnail Analytics Part 3

ATMOS ANALYTICS PART 3

Atmos Analytics Part 3 of Part 4 how-to video series. This segment will provide a step-by-step overview of pre-set applications within Atmos Analytics.

CallCabinet YouTube Thumbnail Analytics Part 4

ATMOS ANALYTICS PART 4

Atmos Analytics Part 4 of Part 4 how-to video series. This segment will provide a step-by-step overview of the call filters that make up our applications, how to hone the call filters to ensure your data is accurate, and how to create new applications and call filters.

CallCabinet YouTube Thumbnail Analytics Covid 19

ATMOS ANALYTICS COVID-19 APPLICATIONS OVERVIEW

CallCabinet developed custom COVID-19 applications for current Atmos Analytics users. This video provides a step-by-step overview of the COVID-19 applications.

Atmos Call Recording Installation How-To Videos

CallCabinet YouTube Thumbnail How To Install Atmos Desktop

How to Install the Atmos Desktop Client

This video shows users how to install the Atmos Desktop Client for Skype for Business, Microsoft Teams, Genesys, and standard SIP recording.

CallCabinet Call Recording Partner How-To Videos

CallCabinet YouTube Thumbnail How To Provision New Customer

How To Provision New Customers

This video explains how a partner would add a new BroadSoft / Metaswitch customer account.