AI-driven Conversation Analytics

Businesses all over the world need to leverage technology to advance business success, especially during uncertain market conditions. CallCabinet’s enterprise-class AI analysis, conversation analytics and intelligence solutions enhance efficiency and drive growth across various departments, in easy to read, business intelligence dashboards.

Analyze Any Conversation, Any Device

CallCabinet is platform-agnostic, integrating seamlessly with major unified communications platforms, IP-PBX, telephony, and third-party business systems. Leverage CallCabinet’s innovative call recording solutions to unlock unrestricted conversation intelligence across all communication platforms, devices and timeframes.

Intelligent Analytics Dashboards

Your organization is unique, and so is the way you use and interpret your data. CallCabinet provides ready to use analytics dashboards reflecting your voice data intelligence (Standard Analytics), or even deeper intelligence across up to 4 additional conversation data sources including email, social media, and chat (Advanced Analytics) to accelerate and precisely target your specific business insights.


Standard Analytics

Harness the power of comprehensive prebuilt business intelligence dashboards that offer instant insights derived from your captured voice data. Empower data-driven decision-making through real-time reporting tailored to your specific business needs.

Choose the Standard Analytics solution to focus on advanced customer experience characteristics that help improve the customer journey, agent training, employee retention, and accelerated ROI.

CallCabinet Standard Analytics

Detailed Voice Analysis

Unlock the potential of cutting-edge, advanced artificial intelligence (AI) capabilities that enable sentiment and emotion analysis within every call. Gain precise and contextual insights from your recording data, complete with speech-to-text transcription.

Automated PCI DSS Redaction

Ensure adherence to all data privacy regulations with our future-proof regulatory compliance call recording solution. Seamlessly meet every requirement by leveraging automatic redaction capabilities for personally identifiable information (PII) and sensitive credit card data.

Advanced Call Filters and Queries

Efficiently locate specific recording data with ease using advanced call filters, queries, and granular search capabilities.

Advanced Analytics

Let customizable, prebuilt business intelligence dashboards deliver data-driven insights across up to four additional communication data sources. Propel intelligence-driven decisions through real-time reporting tailored specifically to your business needs.

Choose Advanced Analytics to focus on revealing deeper insights into business-critical KPIs such as sales won/lost metrics, collections success/failure rates, customer retention and churn data, risk intelligence, automated QA, and historical trend analysis.

AI-driven Analysis of Multiple Data Sources

Voice, Email, Chat and Social Media are analyzed by powerful, next-gen artificial intelligence (AI) with deep machine learning capabilities. This solution is designed to ingest multiple conversation data sources for a more complete view and understanding of all conversations.

Monthly Consultation with Dedicated CallCabinet Data Scientist

Make sure your business intelligence stays ahead of the game and align your business metrics on a regular basis for optimal performance.


Automated Email Summary Reports and Notifications

Establish thresholds or triggers and enable automated reporting and notifications to be sent to supervisors, managers and executive decision-makers.

Multilingual Transcription

Real-world business conversations often rely on more than one language to get the message across. CallCabinet offers pairing of English and Spanish, English and French, and more, for multinational businesses that need accurate data that accommodates specific operational transcription requirements.


Migrate Your Data

Whether your communications platform is an on-premise, hybrid or cloud deployment, CallCabinet lets your business meet digital transformation targets at your own pace.  Safely and securely migrate all legacy and proprietary recording data to the CallCabinet cloud for deep analysis across the entirety of your stored conversation data and gain immediate accessibility.

See CallCabinet in Action

When you’re ready to advance your business success using CallCabinet, get in touch or schedule a demo when it suits you.