Beyond Compliant Call Recording
CallCabinet’s Advanced Recording is designed for any business that not only wants end-point to contact center recording, but also wants to build customer experience insights that produce operational efficiencies, employee productivity, training, and revenue leakage reporting features.
UC, IP-PBX, Telephony and Mobile
Organizations often require a mix of communications platforms to succeed. CallCabinet’s deep integration versatility provides a uniform user experience across your organization for seamless end-to-end deployment.
QA and Evaluation Tools
CallCabinet’s rich features include highly accurate and effective tools to monitor your workforce’s performance across every conversation. Improve training, accurately identify problems and quickly increase effectiveness of operations.
PCI DSS Redaction
Your customers rely on your business to keep their personal data safe. CallCabinet’s Advanced Recording enables you to manually redact any sensitive data for easy Payment Card Industry Data Security Standard (PCI DSS) compliance.
Screen Capture/Recording
Knowing what happens on screen is an essential component to obtaining a comprehensive view of your employees’ customer conversations. See what they see and make informed decisions on productivity and process improvement.
Included with all CallCabinet products!
CallCabinet’s revolutionary compliant call recording solutions come standard with military-grade security, data sovereignty, multi-tenancy, data resilience, data redundancy, unlimited storage, global support, and much more.
CallCabinet Product Comparison
Home (Overview), Team Members, Interactions, Customer Experience, and Risk & Compliance
Automated QA, Sales Intelligence, Collections Intelligence, Churn Intelligence, Risk Intelligence, Customer Service Intelligence, Call Classification, and Historical Trend Analysis
Use All Conversation Data
If your business is stuck with legacy recording data from outdated recording platforms and no way to fully utilize that data, we can help. Let CallCabinet jailbreak your recording data and compliantly migrate it to the CallCabinet cloud, consolidating all recording data for easy sharing, searching and analyzing.
See CallCabinet in Action!
When you’re ready to advance your business success using CallCabinet, get in touch or schedule a demo today.