CallCabinet Advanced Recording
CallCabinet’s Advanced Recording is designed for any business that not only wants end-point to contact center recording, but also wants to build customer experience insights that produce operational efficiencies, employee productivity, training, and revenue leakage reporting features.
UC, IP-PBX, Telephony and Mobile
Organizations often require a mix of communication platforms to succeed. Effective enterprise call recording requires a solution that seamlessly integrates with them all. CallCabinet’s deep integration versatility provides a uniform user experience across your organization for seamless end-to-end deployment. One solution, single user experience across it all.
AI Transcription and Call Summarization
Selective AI transcription, call summarization, and sentiment at-a-glance features are now available across all CallCabinet’s compliant call recording solutions. Every CallCabinet customer can now utilize AI transcription on any chosen call to extract valuable insights and overall sentiment, while our advanced AI call summarization offers a clear and concise overview of any selected interaction.
QA and Evaluation Tools
CallCabinet call recording software’s rich features include highly accurate and effective tools to monitor your workforce’s performance across every conversation. Improve training, accurately identify problems, and quickly increase the effectiveness of operations with automated call quality assurance and call scoring.
Your customers rely on your business to keep their personal data safe. CallCabinet’s Advanced Recording enables you to manually redact any sensitive data for easy Payment Card Industry Data Security Standard (PCI DSS), Protect Health Information (PHI), and Personally Identifiable Information (PII) compliance.
Knowing what happens on screen is an essential component of obtaining a comprehensive view of your employees’ customer conversations. See what they see and make informed decisions on productivity and process improvement.
Included with all CallCabinet products!
CallCabinet’s compliant call recording and AI-powered analytics solutions come standard with military-grade security, data sovereignty, multi-tenancy, data resilience, data redundancy, unlimited storage, global support, and much more.
CallCabinet Product Comparison
Recording License
Recording License
Analytics
(Overview Dashboard, Agents Dashboard, Agents Performance Dashboard, Interactions Dashboard, Interactions Journey Dashboard, Customer Experience Dashboard, Business Risk Dashboard)
Use All Conversation Data
If your business is stuck with legacy recording data from outdated recording platforms and no way to fully utilize that data, we can help. Let CallCabinet jailbreak your recording data and compliantly migrate it to the CallCabinet cloud, consolidating all recording data for easy sharing, searching, and analyzing.
See CallCabinet in Action
When you’re ready to advance your business success using CallCabinet, get in touch or schedule a demo.
We are ready when you are!
