Beyond Compliant Call Recording

CallCabinet’s Advanced Recording is designed for any business that not only wants end-point to contact center recording, but also wants to build customer experience insights that produce operational efficiencies, employee productivity, training, and revenue leakage reporting features.

UC, IP-PBX, Telephony and Mobile

Organizations often require a mix of communications platforms to succeed. CallCabinet’s deep integration versatility provides a uniform user experience across your organization for seamless end-to-end deployment.

QA and Evaluation Tools

CallCabinet’s rich features include highly accurate and effective tools to monitor your workforce’s performance across every conversation. Improve training, accurately identify problems and quickly increase effectiveness of operations.

CallCabinet UC IP PBX Telephony and Mobile
CallCabinet PCI and Screen Capture

PCI DSS Redaction

Your customers rely on your business to keep their personal data safe. CallCabinet’s Advanced Recording enables you to manually redact any sensitive data for easy Payment Card Industry Data Security Standard (PCI DSS) compliance.

Screen Capture/Recording

Knowing what happens on screen is an essential component to obtaining a comprehensive view of your employees’ customer conversations. See what they see and make informed decisions on productivity and process improvement.

Included with all CallCabinet products!

CallCabinet’s revolutionary compliant call recording solutions come standard with military-grade security, data sovereignty, multi-tenancy, data resilience, data redundancy, unlimited storage, global support, and much more.

CallCabinet Product Comparison

Solution Attributes Core Recording License Advanced Recording License Standard Analytics License Advanced Analytics License
Compliant Call Recording Checked Checked Checked Checked
Advanced Playback & Tagging Checked Checked Checked Checked
Admin Licenses Checked Checked Checked Checked
Unlimited Audio Storage Checked Checked Checked Checked
Customizable Retention Policies Checked Checked Checked Checked
Compliant Call Sharing Checked Checked Checked Checked
Legal Hold Checked Checked Checked Checked
Call Reporting Dashboard Checked Checked Checked Checked
Screen Capture and/or Video Recording   Checked Checked Checked
Manual PCI DSS Redaction   Checked Checked Checked
QA & Agent Evaluation Tools   Checked Checked Checked
QA Supervisor License   Checked Checked Checked
API Support   Checked Checked Checked
Automated PCI Redaction     Checked Checked
Transcription     Checked Checked
Sentiment & Emotion Analysis     Checked Checked
Detailed Voice Analysis     Checked Checked
Business Intelligence Dashboards included:  Overview, Risk & Compliance, Agent Performance, Call Classification, and Customer Experience     Checked Checked
Business Intelligence Dashboards included: Automated QA, Sales Intelligence, Collections Intelligence, Churn Intelligence, Risk Intelligence, Customer Service Intelligence, and Historical Trend Analysis       Checked
AI data analysis of multiple data sources (Email, Chat, and Social Media)       Checked
Multi-Language Transcription       Checked
Automated email summary reports and notifications       Checked
Monthly consultation with dedicated CallCabinet data scientist       Checked
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Use All Conversation Data

If your business is stuck with legacy recording data from outdated recording platforms and no way to fully utilize that data, we can help. Let CallCabinet jailbreak your recording data and compliantly migrate it to the CallCabinet cloud, consolidating all recording data for easy sharing, searching and analyzing.

CallCabinet Advanced Recording Unlock Legacy Recording Data

See CallCabinet in Action

When you’re ready to advance your business success using CallCabinet, get in touch or schedule a demo when it suits you.