Beyond Compliant Call Recording
CallCabinet’s Advanced Recording is designed for any business that not only wants end-point to contact center recording, but also wants to build customer experience insights that produce operational efficiencies, employee productivity, training, and revenue leakage reporting features.
UC, IP-PBX, Telephony and Mobile
Organizations often require a mix of communications platforms to succeed. CallCabinet’s deep integration versatility provides a uniform user experience across your organization for seamless end-to-end deployment.
QA and Evaluation Tools
CallCabinet’s rich features include highly accurate and effective tools to monitor your workforce’s performance across every conversation. Improve training, accurately identify problems and quickly increase effectiveness of operations.
PCI DSS Redaction
Your customers rely on your business to keep their personal data safe. CallCabinet’s Advanced Recording enables you to manually redact any sensitive data for easy Payment Card Industry Data Security Standard (PCI DSS) compliance.
Knowing what happens on screen is an essential component to obtaining a comprehensive view of your employees’ customer conversations. See what they see and make informed decisions on productivity and process improvement.
Included with all CallCabinet products!
CallCabinet’s revolutionary compliant call recording solutions come standard with military-grade security, data sovereignty, multi-tenancy, data resilience, data redundancy, unlimited storage, global support, and much more.
CallCabinet Product Comparison
|Solution Attributes||Core Recording License||Advanced Recording License||Standard Analytics License||Advanced Analytics License|
|Compliant Call Recording|
|Advanced Playback & Tagging|
|Unlimited Admin Licenses|
|Unlimited Audio Storage|
|Customizable Retention Policies|
|Compliant Call Sharing|
|Call Reporting Dashboard|
|Screen Capture and/or Video Recording|
|Manual PCI DSS Redaction|
|QA & Agent Evaluation Tools|
|Unlimited Quality Assurance (QA) Licenses|
|Automated PCI Redaction|
|Sentiment & Emotion Analysis|
|Detailed Voice Analysis|
|Business Intelligence Dashboards included: Overview, Risk & Compliance, Agent Performance, Call Classification, and Customer Experience|
|Business Intelligence Dashboards included: Automated QA, Sales Intelligence, Collections Intelligence, Churn Intelligence, Risk Intelligence, Customer Service Intelligence, and Historical Trend Analysis|
|AI data analysis of multiple data sources (Email, Chat, and Social Media)|
|Automated email summary reports and notifications|
|Monthly consultation with dedicated CallCabinet data scientist|
Use All Conversation Data
If your business is stuck with legacy recording data from outdated recording platforms and no way to fully utilize that data, we can help. Let CallCabinet jailbreak your recording data and compliantly migrate it to the CallCabinet cloud, consolidating all recording data for easy sharing, searching and analyzing.