Beyond Compliant Call Recording

CallCabinet’s Advanced Recording is designed for any business that not only wants end-point to contact center recording, but also wants to build customer experience insights that produce operational efficiencies, employee productivity, training, and revenue leakage reporting features.

UC, IP-PBX, Telephony and Mobile

Organizations often require a mix of communications platforms to succeed. CallCabinet’s deep integration versatility provides a uniform user experience across your organization for seamless end-to-end deployment.

QA and Evaluation Tools

CallCabinet’s rich features include highly accurate and effective tools to monitor your workforce’s performance across every conversation. Improve training, accurately identify problems and quickly increase effectiveness of operations.

CallCabinet PCI and Screen Capture

PCI DSS Redaction

Your customers rely on your business to keep their personal data safe. CallCabinet’s Advanced Recording enables you to manually redact any sensitive data for easy Payment Card Industry Data Security Standard (PCI DSS) compliance.

Screen Capture/Recording

Knowing what happens on screen is an essential component to obtaining a comprehensive view of your employees’ customer conversations. See what they see and make informed decisions on productivity and process improvement.

Included with all CallCabinet products!

CallCabinet’s revolutionary compliant call recording solutions come standard with military-grade security, data sovereignty, multi-tenancy, data resilience, data redundancy, unlimited storage, global support, and much more.

CallCabinet Product Comparison

Solution Attributes Core Recording License Advanced Recording License Standard Analytics License Advanced Analytics License
Compliant Call Recording
Advanced Playback & Tagging
Unlimited Admin Licenses
Unlimited Audio Storage
Customizable Retention Policies
Compliant Call Sharing
Legal Hold
Call Reporting Dashboard
Screen Capture and/or Video Recording  
Manual PCI DSS Redaction  
QA & Agent Evaluation Tools  
Unlimited Quality Assurance (QA) Licenses  
API Support  
Automated PCI Redaction    
Sentiment & Emotion Analysis    
Detailed Voice Analysis    
Business Intelligence Dashboards included:  Overview, Risk & Compliance, Agent Performance, Call Classification, and Customer Experience    
Business Intelligence Dashboards included: Automated QA, Sales Intelligence, Collections Intelligence, Churn Intelligence, Risk Intelligence, Customer Service Intelligence, and Historical Trend Analysis      
AI data analysis of multiple data sources (Email, Chat, and Social Media)      
Multi-Language Transcription      
Automated email summary reports and notifications      
Monthly consultation with dedicated CallCabinet data scientist      
View View View

Use All Conversation Data

If your business is stuck with legacy recording data from outdated recording platforms and no way to fully utilize that data, we can help. Let CallCabinet jailbreak your recording data and compliantly migrate it to the CallCabinet cloud, consolidating all recording data for easy sharing, searching and analyzing.


See CallCabinet in Action

When you’re ready to advance your business success using CallCabinet, get in touch or schedule a demo when it suits you.