Harness Next-gen Conversation Analytics
With CallCabinet’s innovative compliance call recording solutions, organizations looking to accelerate growth can gain unrestricted business intelligence across any communication platform, from any device, and at any time.
Detailed Voice Analysis
Know what was said and how it was said 100% of the time! Highly advanced artificial intelligence (AI) lets you analyze the sentiment and emotion held within every call for accurate, contextual insights from your call recording data.
Automated PCI DSS Redaction
Meet data privacy requirements with future-proof regulatory compliance call recording that enables automatic redaction of personally identifiable details as well as sensitive credit card information.
Speech-to-Text Transcription
Speech-to-text transcription with speaker identification provides a comprehensive and precise record of what was said and by whom during all your recorded business conversations.
Advanced Call Filters and Queries
Quickly and easily find specific recording data with advanced call filters and queries enabled by granular search capabilities.
Comprehensive, Out-of-the-Box Dashboards
Leverage comprehensive prebuilt business intelligence dashboards which provide immediate deep insights within your captured voice data, propelling data-driven decisions from real-time reporting specific to your business. Dashboards include:
- Overview: Trend and aggregated graphs on calls that display user-selected metadata, search capability within that metadata, as well as Client and Agent emotion visualization.
- Risk & Compliance: Visual representation of the most common business risks, key regulatory, and script compliance metrics.
- Agent Performance:
- Scorecard – wwStandard normalized scorecards, structured on common metrics with pre-set weighting per metric per agent.
- Call Details – Scorecards applied call by call with link to call playback, transcription, and manual QA.
- Call Classification: Common call classification models (Account Services, Billing, Sales), providing trend and aggregated interactive graphs with metric indicators per classification.
- Customer Experience: See where productivity and efficiency gains can be achieved with this quick visualization across all calls or per agent.
Included with all CallCabinet products!
CallCabinet’s revolutionary compliant call recording solutions come standard with military-grade security, data sovereignty, multi-tenancy, data resilience, data redundancy, unlimited storage, global support, and much more.
CallCabinet Product Comparison
| Solution Attributes | Core Recording License | Advanced Recording License | Standard Analytics License | Advanced Analytics License |
|---|---|---|---|---|
| Compliant Call Recording |  |  |  |  |
| Advanced Playback & Tagging |  |  |  |  |
| Unlimited Admin Licenses |  |  |  |  |
| Unlimited Audio Storage |  |  |  |  |
| Customizable Retention Policies |  |  |  |  |
| Compliant Call Sharing |  |  |  |  |
| Legal Hold |  |  |  |  |
| Call Reporting Dashboard |  |  |  |  |
| Screen Capture and/or Video Recording |  |  |  | |
| Manual PCI DSS Redaction |  |  |  | |
| QA & Agent Evaluation Tools |  |  |  | |
| Unlimited Quality Assurance (QA) Licenses |  |  |  | |
| API Support |  |  |  | |
| Automated PCI Redaction |  |  | ||
| Transcription |  |  | ||
| Sentiment & Emotion Analysis |  |  | ||
| Detailed Voice Analysis |  |  | ||
| Business Intelligence Dashboards included: Overview, Risk & Compliance, Agent Performance, Call Classification, and Customer Experience |  |  | ||
| Business Intelligence Dashboards included: Automated QA, Sales Intelligence, Collections Intelligence, Churn Intelligence, Risk Customer Service Intelligence, and Historical Trend Analysis |  | |||
| AI data analysis of multiple data sources (Email, Chat, and Social Media) |  | |||
| Multi-Language Transcription |  | |||
| Automated email summary reports and notifications |  | |||
| Monthly consultation with dedicated CallCabinet data scientist |  | |||
| View | View | View |
Utilize Old Data
Legacy recording data from outdated recording platforms poses a significant challenge to businesses with no way to fully utilize that data. Let CallCabinet help you unlock this data and compliantly migrate it to the CallCabinet cloud, consolidating all recording for easy sharing, searching and analyzing.
See CallCabinet in Action
When you’re ready to advance your business success using CallCabinet, get in touch or schedule a demo when it suits you.