Harness Next-gen Conversation Analytics
With CallCabinet’s innovative compliance call recording solutions, organizations looking to accelerate growth can gain unrestricted business intelligence across any communication platform, from any device, and at any time.
Detailed Voice Analysis
Know what was said and how it was said 100% of the time! Highly advanced artificial intelligence (AI) lets you analyze the sentiment and emotion held within every call for accurate, contextual insights from your call recording data, complete with speech-to-text transcription.
Automated PCI DSS Redaction
Ensure adherence to all data privacy regulations with our future-proof regulatory compliance call recording solution. Seamlessly meet every requirement by leveraging automatic redaction capabilities in recordings, on screen and transcripts, for all personally identifiable information (PII) and sensitive credit card data.
Speech-to-text transcription with speaker identification provides a comprehensive and precise record of what was said and by whom during all your recorded business conversations.
Advanced Call Filters and Queries
Quickly and easily find specific recording data with advanced call filters and queries enabled by granular search capabilities.
Comprehensive, Out-of-the-Box Dashboards
Leverage comprehensive prebuilt business intelligence dashboards that provide immediate deep insights within your captured voice data, propelling data-driven decisions from real-time reporting specific to your business.
- Overview: Trend and aggregated graphs on calls that display user-selected metadata, search capability within that metadata, as well as Client and Agent emotion visualization.
- Agent Performance:
- Scorecard – Standard normalized scorecards, structured based on common metrics with pre-set weighting per metric per agent.
- Call Details – Scorecards applied call by call with a link to call playback, transcription, and manual QA.
- Call Classification: Common call classification models (Account Services, Billing, Sales), providing trend and aggregated interactive graphs with metric indicators per classification.
- Customer Experience: See where productivity and efficiency gains can be achieved with this quick visualization across all calls or per agent.
- Risk & Compliance: Visual representation of the most common business risks, key regulatory, and script compliance metrics. Dashboards offer detailed drill-down features for a full overview of the severity and probability of categories such as Cancellation Risk, Complaints Risk, Legal Threat, Verification, and Privacy.
Interact With Your Data
CallCabinet’s integrated generative AI engine allows you to interact directly with your recorded data. Choose a preset question or type your own to get immediate results against the call selected for the query. Standard Analytics allows for interaction with the selected call.
Included with all CallCabinet products!
CallCabinet’s revolutionary compliant call recording solutions come standard with military-grade security, data sovereignty, multi-tenancy, data resilience, data redundancy, unlimited storage, global support, and much more.
CallCabinet Product Comparison
|Core Recording License
|Advanced Recording License
|Standard Analytics License
|Advanced Analytics License
|Compliant Call Recording
|Advanced Playback & Tagging
|Unlimited Audio Storage
|Customizable Retention Policies
|Compliant Call Sharing
|Call Reporting Dashboard
|Screen Capture and/or Video Recording
|Manual PCI DSS Redaction
|QA & Agent Evaluation Tools
|QA Supervisor License
|Automated PCI Redaction
|Sentiment & Emotion Analysis
|Detailed Voice Analysis
Business Intelligence Dashboards included: Overview, Risk & Compliance, Agent Performance, Call Classification, and Customer Experience
Business Intelligence Dashboards included: Automated QA, Sales Intelligence, Collections Intelligence, Churn Intelligence, Risk Customer Service Intelligence, and Historical Trend Analysis
|Generative AI Data Interaction (Single recording at a time)
|Generative AI Data Interaction (Multiple recordings at a time)
|AI data analysis of multiple data sources (Email, Chat, and Social Media)
|Automated email summary reports and notifications
|Monthly consultation with dedicated CallCabinet data scientist
Utilize Old Data
Legacy recording data from outdated recording platforms poses a significant challenge to businesses with no way to fully utilize that data. Let CallCabinet help you unlock this data and compliantly migrate it to the CallCabinet cloud, consolidating all recording for easy sharing, searching and analyzing.