Harness Next-gen Conversation Analytics

With CallCabinet’s innovative compliance call recording solutions, organizations looking to accelerate growth can gain unrestricted business intelligence across any communication platform, from any device, and at any time.

Detailed Voice Analysis

Know what was said and how it was said 100% of the time! Highly advanced artificial intelligence (AI) lets you analyze the sentiment and emotion held within every call for accurate, contextual insights from your call recording data, complete with speech-to-text transcription.

Automated PCI DSS Redaction

Ensure adherence to all data privacy regulations with our future-proof regulatory compliance call recording solution. Seamlessly meet every requirement by leveraging automatic redaction capabilities in recordings, on screen and transcripts, for all personally identifiable information (PII) and sensitive credit card data.

CallCabinet-Detailed-Voice-Analysis
CallCabinet Standard Analytics Advanced Call Filters and Queries

Speech-to-Text Transcription

Speech-to-text transcription with speaker identification provides a comprehensive and precise record of what was said and by whom during all your recorded business conversations.

Advanced Call Filters and Queries

Quickly and easily find specific recording data with advanced call filters and queries enabled by granular search capabilities.

Comprehensive, Out-of-the-Box Dashboards

Leverage comprehensive prebuilt business intelligence dashboards that provide immediate deep insights within your captured voice data, propelling data-driven decisions from real-time reporting specific to your business.

Dashboards include:

  • Overview: Trend and aggregated graphs on calls that display user-selected metadata, search capability within that metadata, as well as Client and Agent emotion visualization.
  • Agent Performance:
    • Scorecard – Standard normalized scorecards, structured based on common metrics with pre-set weighting per metric per agent.
    • Call Details – Scorecards applied call by call with a link to call playback, transcription, and manual QA.
  • Call Classification: Common call classification models (Account Services, Billing, Sales), providing trend and aggregated interactive graphs with metric indicators per classification.
  • Customer Experience: See where productivity and efficiency gains can be achieved with this quick visualization across all calls or per agent.
  • Risk & Compliance: Visual representation of the most common business risks, key regulatory, and script compliance metrics. Dashboards offer detailed drill-down features for a full overview of the severity and probability of categories such as Cancellation Risk, Complaints Risk, Legal Threat, Verification, and Privacy.
CallCabinet Standard Analytics Comprehensive Out-of-the-Box Dashboards
CallCabinet Standard Analytics Chat with your Data

Interact With Your Data

CallCabinet’s integrated generative AI engine allows you to interact directly with your recorded data. Choose a preset question or type your own to get immediate results against the call selected for the query. Standard Analytics allows for interaction with the selected call.

Included with all CallCabinet products!

CallCabinet’s revolutionary compliant call recording solutions come standard with military-grade security, data sovereignty, multi-tenancy, data resilience, data redundancy, unlimited storage, global support, and much more.

CallCabinet Product Comparison

Solution Attributes Core Recording License Advanced Recording License Standard Analytics License Advanced Analytics License
Compliant Call Recording Checked - Core Recording License - Compliant Call Recording Checked - Advanced Recording License - Compliant Call Recording Checked - Standard Analytics License - Compliant Call Recording Checked - Advanced Analytics License - Compliant Call Recording
Advanced Playback & Tagging Checked - Core Recording License - Advanced Playback and Tagging Checked - Advanced Recording License - Advanced Playback and Tagging Checked - Standard Analytics License - Advanced Playback and Tagging Checked - Advanced Analytics License - Advanced Playback and Tagging
Admin Licenses Checked - Core Recording License - Unlimited Admin Licenses Checked - Advanced Recording License - Unlimited Admin Licenses Checked - Standard Analytics License - Unlimited Admin Licenses Checked - Advanced Analytics License - Unlimited Admin Licenses
Unlimited Audio Storage Checked - Core Recording License - Unlimited Audio Storage Checked - Advanced Recording License - Unlimited Audio Storage Checked - Standard Analytics License - Unlimited Audio Storage Checked - Advanced Analytics License - Unlimited Audio Storage
Customizable Retention Policies Checked - Core Recording License - Customizable Retention Policies Checked - Advanced Recording License - Customizable Retention Policies Checked - Standard Analytics License - Customizable Retention Policies Checked - Advanced Analytics License - Customizable Retention Policies
Compliant Call Sharing Checked - Core Recording License - Compliant Call Sharing Checked - Advanced Recording License - Compliant Call Sharing Checked - Standard Analytics License - Compliant Call Sharing Checked - Advanced Analytics License - Compliant Call Sharing
Legal Hold Checked - Core Recording License - Legal Hold Checked - Advanced Recording License - Legal Hold Checked - Standard Analytics License - Legal Hold Checked - Advanced Analytics License - Legal Hold
Call Reporting Dashboard Checked - Core Recording License - Call Reporting Dashboard Checked - Advanced Recording License - Call Reporting Dashboard Checked - Standard Analytics License - Call Reporting Dashboard Checked - Advanced Analytics License - Call Reporting Dashboard
Screen Capture and/or Video Recording Checked - Advanced Recording License - Screen Capture and/or Video Recording Checked - Standard Analytics License - Screen Capture and/or Video Recording Checked - Advanced Analytics License - Screen Capture and/or Video Recording
Manual PCI DSS Redaction Checked - Advanced Recording License - Manual PCI DSS Redaction Checked - Standard Analytics License - Manual PCI DSS Redaction Checked - Advanced Analytics License - Manual PCI DSS Redaction
QA & Agent Evaluation Tools Checked - Advanced Recording License - QA & Agent Evaluation Tools Checked - Standard Analytics License - QA & Agent Evaluation Tools Checked - Advanced Analytics License - QA & Agent Evaluation Tools
QA Supervisor License Checked - Advanced Recording License - One QA Supervisor License per 10 Recording Licenses Checked - Standard Analytics License - Unlimited Quality Assurance (QA) Licenses Checked - Advanced Analytics License - Unlimited Quality Assurance (QA) Licenses
API Support Checked - Advanced Recording License - API Support Checked - Standard Analytics License - API Support Checked - Advanced Analytics License - API Support
Automated PCI Redaction Checked - Standard Analytics License - Automated PCI Redaction Checked - Advanced Analytics License - Automated PCI Redaction
Transcription Checked - Standard Analytics License - Transcription Checked - Advanced Analytics License - Transcription
Sentiment & Emotion Analysis Checked - Standard Analytics License - Sentiment & Emotion Analysis Checked - Advanced Analytics License - Sentiment & Emotion Analysis
Detailed Voice Analysis Checked - Standard Analytics License - Detailed Voice Analysis Checked - Advanced Analytics License - Detailed Voice Analysis

Business Intelligence Dashboards included:  Overview, Risk & Compliance, Agent Performance, Call Classification, and Customer Experience

Checked - Standard Analytics License - Business Intelligence Dashboards included Checked - Advanced Analytics License - Business Intelligence Dashboards included

Business Intelligence Dashboards included: Automated QA, Sales Intelligence, Collections Intelligence, Churn Intelligence, Risk Customer Service Intelligence, and Historical Trend Analysis

Checked - Standard Analytics License - Automated QA
Generative AI Data Interaction (Single recording at a time) Checked - Advanced Analytics License - Automated QA
Generative AI Data Interaction (Multiple recordings at a time) Checked
AI data analysis of multiple data sources (Email, Chat, and Social Media) Checked
Multilingual Transcription Checked
Automated email summary reports and notifications Checked
Monthly consultation with dedicated CallCabinet data scientist Checked
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Utilize Old Data

Legacy recording data from outdated recording platforms poses a significant challenge to businesses with no way to fully utilize that data. Let CallCabinet help you unlock this data and compliantly migrate it to the CallCabinet cloud, consolidating all recording for easy sharing, searching and analyzing.

CallCabinet-standard-analytics-Unlock-Legacy-Recording-Data

See CallCabinet in Action

When you’re ready to advance your business success using CallCabinet, get in touch or schedule a demo when it suits you.