The BroadWorks Call Recording Compliance Solution
Cisco BroadWorks is an enterprise-grade, partner hosted calling and collaboration platform delivering unmatched performance, security and scale. As a Cisco Preferred Solution Partner, CallCabinet seamlessly integrates with Cisco BroadWorks equipping global enterprises, carriers and managed service providers with award-winning compliant call recording, speech analytics, agent evaluation and quality assurance solutions.
Next Generation Compliance
CallCabinet is far more than a BroadWorks call recording solution, it’s a comprehensive call compliance and analytics platform for enterprises of any size. CallCabinet modernizes the customer experience, mitigates security risks and meets global compliance and data sovereignty standards. As a result, it provides the most robust and universal compliance available for enterprise call recording.
BroadWorks Call Recording, Compliance, and Quality Assurance
CallCabinet enables Automatic Call Recording (ACR) on your BroadWorks network through SIPREC.
We designed CallCabinet to integrate call recording and quality assurance to the BroadWorks platform over a single connection, regardless of the number of users, departments, customers, or extensions. CallCabinet integrates network-to-network via the Cloud to deliver unlimited throughput between BroadWorks and the CallCabinet network.
Enterprise Compliance Recording, Analytics and Actionable Insights
Carriers and service providers across the world are modernizing to adopt the BroadWorks platform.
CallCabinet by CallCabinet provides the most complete BroadWorks call recording solutions available. Our aim as a Cisco Preferred Solution Partner has always been to deliver not only the best compliance recording software, but to also reveal actionable insights for managing quality assurance and mining business intelligence to every business from their recorded call data.
BroadWorks Call Recording in the Enterprise
Many enterprise-level organizations rely on Cisco’s BroadSoft platform from their Service Providers to connect and monitor their UC networks.
Being a Cisco Preferred Solutions Partner, we designed our product to manage Enterprise-level communications networks, many of which are powered and designed around Cisco’s backbone architecture. These days, enterprises face a greater scope of financial and reputational risk due to compliance failure. CallCabinet mitigates your enterprise’s risk with its robust compliance solutions, but it is also built to help you take the lead in your market through actionable customer insights.
Migrate All Voice Data to the Cloud
Cisco-based enterprises should enjoy every benefit of the cloud, even if it requires migrating legacy data to the cloud. CallCabinet can help.
Seamless Deployment and Migration to the Cloud
- Cloud consolidation of new and achieved compliance data
- Delivers structured voice data for usage in analytics (supports stereo and mono formats)
- Calls stored with 256-bit AES military-grade encryption
- All data is encrypted in transit and at rest
The Enterprise has Complete Data Ownership
- Call data can be imported into the customer’s infrastructure (big data applications)
- Enterprise retains 100% control of recorded calls, transcripts and all metadata
Managed Services for Call Recording
- Reduces total cost of ownership
- As a managed service, CallCabinet includes software updates and technical support services
BroadWorks Call Recording for Carriers and Service Providers
Deliver Value-Added Call Recording Services with CallCabinet
BroadWorks-based carriers and service providers using CallCabinet can open up multiple new revenue streams by offering CallCabinet’s features to their customers.
CallCabinet rapidly deploys into your BroadWorks-based infrastructure and provisions a litany of value-added services to any customer environment including:
- Multi-tier marketing environments
- Direct sale support systems
- Master agents
- Multi-tenant operations
Streamline Provisioning and Billing
BroadWorks call recording has never been this easily deployed and is simple to maintain. CallCabinet integrates seamlessly with your billing and provisioning systems.
Our custom billing APIs simplify itemization and cost breakdown so service providers accurately bill their channels with minimum effort. Streamline customer creation and license control for your organization (and your partners) directly through the CallCabinet portal or our provisioning APIs.
CallCabinet and BroadWorks-Based Webex Teams
Many service providers use Webex Calling for Broadworks as the UCaaS interface for their BroadWorks-based enterprise customers.
CallCabinet’s integration with BroadWorks enables Webex Calling users to record their UCaaS conversations from any Webex Calling-enabled device seamlessly.
CallCabinet is the Preferred BroadWorks Carrier Solution
CallCabinet’s BroadWorks integration was designed with carriers and service providers in mind.
As a carrier-centric solution, CallCabinet has revolutionized call recording by being Cloud-based, deploying in hours – not weeks, eliminating customer-necessitated software and hardware maintenance.
CallCabinet’s SaaS Upgrades Your Entire Customer Base
Recording call media from BroadWorks environments is only where CallCabinet begins to add value. Service providers and carriers can add CallCabinet’s advanced features (AI analytics, speech-to-text transcription, agent evaluation, keyword detection) to their BroadWorks UCaaS offerings inside a flexible monthly subscription.
Unlimited Scalability Inside Your BroadWorks Call Recording Network
CallCabinet scales to meet the needs of your customer regardless of their size so you can deliver call recording and quality assurance services to your entire customer base.
Customers who previously hesitated at the need for up-front hardware investments and long-term maintenance contracts now become new revenue as you upgrade them to a fully Cloud-native compliance platform.
CallCabinet for Cisco BroadWorks Integration Benefits
- Cisco Preferred Solutions Provider
- Call recording compliance for carriers, service providers and businesses of any size
- Unlimited scalability and storage
- Supports Collaboration and Contact Center compliance recording
- Complete agent interaction management
- Fully customizable reporting and analytics
- Synchronized agent screen and audio capture
- PCI compliance masking
- AI-driven voice analytics for sentiment, emotion and content analysis
- Meets GDPR, MiFID II, HIPAA, Dodd-Frank & many other compliance regulations
- Flexible pricing – Software as a Service
ARE YOU A CARRIER OR SERVICE PROVIDER?
We’ve developed CallCabinet with you in mind. Partner with us.