Broadworks / Broadsoft Call Recording - CallCabinet
BROADSOFT
Cisco

BROADSOFT
CALL RECORDING

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CallCabinet Atmos seamlessly integrates with Cisco BroadWorks equipping carriers, managed service providers, and global enterprises with award-winning compliant call recording, speech analytics, quality assurance, and agent evaluation solutions.

SIPREC MEDIA RECORDING

SIPREC Media Recording

Carriers and service providers across the world are modernizing to adopt the BroadWorks platform. CallCabinet Atmos provaides the most complete Cisco-certified call recording and QA platform available today.

Atmos enables Automatic Call Recording (ACR) on your BroadWorks network through SIPREC. We designed Atmos to integrate call recording and quality assurance to the BroadWorks platform over a single connection, regardless of the number of users, departments, customers, or extensions. Atmos integrates network-to-network via the Cloud to deliver unlimited throughput between BroadWorks and the Atmos network.

PERFECT FOR CARRIERS

Perfect for Carriers—BroadWorks & CallCabinet

As a Cisco-preferred solutions partner, CallCabinet’s Atmos BroadWorks integration was designed with carriers and service providers in mind.

As a carrier-centric solution, Atmos has revolutionized call recording by being Cloud-based, deploying in hours—not weeks, and by eliminating customer-necessitated software and hardware maintenance. Recording call media from BroadWorks environments is only where Atmos begins to add value. Service providers and carriers can add Atmos’ advanced features (AI analytics, speech-to-text transcription, agent evaluation, keyword detection) to their BroadWorks UCaaS offerings for a flexible monthly subscription.

CALL RECORDING AS A SERVICE

Streamline Provisioning and Billing

Atmos integrates seamlessly with your billing and provisioning systems.

Broadsoft-based telcos, carriers, and service providers using Atmos can easily configure provisioning for:

  • Multi-tier marketing environments
  • Direct sale support systems
  • Master agents
  • Sub-agents
  • Multi-tenant operations

Our custom billing APIs simplify itemization and cost break-down so service providers accurately bill their channels with minimum effort. Streamline customer creation and license control for your organization (and your partners) directly through the Atmos portal or our provisioning APIs.

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Atmos Cisco BroadWorks Integration Benefits

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Automatic Call Recording over SIPREC
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Fully customizable reporting and analytics
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Call recording compliance for carriers, service providers and many others
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Synchronized agent screen and audio capture
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Supports both hosted & premise-based Cisco BroadWorks systems
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PCI compliance masking
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Unlimited throughput with a single connection
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AI-driven voice analytics for sentiment, emotion and content analysis
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Streamlined Provisioning, manually or via API
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Meets GDPR, MiFID II, HIPAA, Dodd-Frank & many other Compliance Regulations
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Simplifies billing APIs for carriers
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High availability, Five-Nines reliability (99.999% availability)
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Unlimited scalability and storage
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Flexible Pricing—Call Recording as a Service
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Complete agent Interaction management
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Cisco-preferred solutions provider
telco-carrier

ARE YOU A CARRIER OR SERVICE PROVIDER?

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