Let Your Conversation Data Accelerate Your Business

Take advantage of CallCabinet’s Advanced Analytics with strategically curated business intelligence dashboards that ensure precise decision-making across diverse industries. Deep machine learning and next-generation artificial intelligence (AI) work in real-time to produce unparalleled business intelligence spanning multiple communication channels and any unified communications (UC) platform.


AI-driven Analysis of Multiple Data Sources

Voice, Email, Chat and Social Media are analyzed by powerful artificial intelligence (AI) with deep machine learning capabilities. This solution is designed to ingest multiple conversation data sources for a more complete view and understanding of all conversations.

Automated Quality Assurance and Call Scoring

Save countless manual review hours with automated quality assurance (QA) and call scoring. Proactively improve processes, agent coaching, and identify areas of revenue leakage which when closed, aid in increased revenue.

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Multilingual Transcription

Real-world business conversations often rely on more than one language to interact with customers globally. CallCabinet offers pairing of English and Spanish, English, French and more, for multinational businesses that need accurate data that accommodates specific operational transcription requirements.

Automated Email Summary Reports and Notifications

Set triggers such as Agent scores, Net Sentiment and Net Promoter Scores with specific threshold metrics or targets. Once the metrics are established, reports and notifications can be automatically sent to individual or multiple recipients such as supervisors, managers, and executive decision-makers.

Monthly Consultation with a Dedicated CallCabinet Data Scientist

Ensure your business intelligence stays ahead of the game by regularly aligning your business metrics for optimal performance.

Comprehensive, Customizable Dashboards

Customizable and prebuilt business intelligence dashboards provide deep strategic data driven insights held within your captured conversation data. The insights revealed propell immediate decisions from real-time reporting specific to your business. A selection of dashboards are available in templated or fully bespoke formats, which can be customized to your business requirements.

  • Automated QA: Normalized scorecards, call details with access to call recording playback, transcriptions and manual QA or KPI dashboards built on points-based scoring, customer-specific metrics, and weightings.
  • Sales Intelligence: Sales agent performance, conversion rate tracking, competitive intelligence, product requirements, key metric monitoring, identification of champion sales agents and the techniques used.
  • Collections Intelligence: Collections agent performance, key metric monitoring such as Promise to Pay (PTP), Acknowledgement of Debt (AOD) and Right Party Contact (RPC), identification of champion collections agents and techniques used.
  • Churn Intelligence: Identification of potential risk of churn or customer attrition, disgruntled customers, and monitoring of client and agent emotion.
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  • Customer Service Intelligence: Key metrics are monitored and reported in dashboards, such as Customer Journey, Repeat Callers, Negative Customer Emotion/Sentiment, Positive Customer Emotion/Sentiment, Escalations, Professionalism, Threat of Customer Cancellation, etc.
      Note: Employee stress/burnout level dashboards can be provided, allowing companies to protect their investments in staff, improve working conditions and increase Customer Experience by ensuring happy, fresh, knowledgeable, experienced, and efficient interactions at all times.
  • Historical Trend Analysis: Predictive and prescriptive analytics can be built to provide detailed information on past and predicted (forecasted) trending based on historical data. These prescriptive analytics provide recommended actions dependent on the results.
  • Risk & Compliance Intelligence: Every business is unique with specific aspects of risk that need to be quickly identified. Get in-depth analysis on categories such as Cancellation Risk, Complaints Risk, Legal Threat, Verification and Privacy. Identify areas such as customer churn/attrition, employee attrition, fraud detection, insider trading, market abuse, corporate alerts, personal gain, legal risk, anti-money laundering, bribes, complaints, etc.

Interact With Your Data

CallCabinet’s integrated generative AI engine allows you to interact directly with your recorded data. Choose a question or type your own to get immediate results. Advanced Analytics allows for any number of calls to be queried for insights specific to any internal department needing to leverage the results of these queries to sharpen marketing campaigns, strengthen roadmap planning, identify new sales opportunities, or receive immediate call summaries with action items identified.

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Included with all CallCabinet products!

CallCabinet’s revolutionary compliant call recording solutions come standard with military-grade security, data sovereignty, multi-tenancy, data resilience, data redundancy, unlimited storage, global support, and much more.

CallCabinet Product Comparison

Solution Attributes Core Recording License Advanced Recording License Standard Analytics License Advanced Analytics License
Compliant Call Recording Checked - Core Recording License - Compliant Call Recording Checked - Advanced Recording License - Compliant Call Recording Checked - Standard Analytics License - Compliant Call Recording Checked - Advanced Analytics License - Compliant Call Recording
Advanced Playback & Tagging Checked - Core Recording License - Advanced Playback & Tagging Checked - Advanced Recording License - Advanced Playback & Tagging Checked - Standard Analytics License - Advanced Playback & Tagging Checked - Advanced Analytics License - Advanced Playback & Tagging
Admin Licenses Checked - Core Recording License - Unlimited Admin Licenses Checked - Advanced Recording License - Unlimited Admin Licenses Checked - Standard Analytics License - Unlimited Admin Licenses Checked - Advanced Analytics License - Unlimited Admin Licenses
Unlimited Audio Storage Checked - Core Recording License - Unlimited Audio Storage Checked - Advanced Recording License - Unlimited Audio Storage Checked - Standard Analytics License - Unlimited Audio Storage Checked - Advanced Analytics License - Unlimited Audio Storage
Customizable Retention Policies Checked - Core Recording License - Customizable Retention Policies Checked - Advanced Recording License - Customizable Retention Policies Checked - Standard Analytics License - Customizable Retention Policies Checked - Advanced Analytics License - Customizable Retention Policies
Compliant Call Sharing Checked - Core Recording License - Compliant Call Sharing Checked - Advanced Recording License - Compliant Call Sharing Checked - Standard Analytics License - Compliant Call Sharing Checked - Advanced Analytics License - Compliant Call Sharing
Legal Hold Checked - Core Recording License - Legal Hold Checked - Advanced Recording License - Legal Hold Checked - Standard Analytics License - Legal Hold Checked - Advanced Analytics License - Legal Hold
Call Reporting Dashboard Checked - Core Recording License - Call Reporting Dashboard Checked - Advanced Recording License - Call Reporting Dashboard Checked - Standard Analytics License - Call Reporting Dashboard Checked - Advanced Analytics License - Call Reporting Dashboard
Screen Capture and/or Video Recording   Checked - Advanced Recording License - Screen Capture and/or Video Recording Checked - Standard Analytics License - Screen Capture and/or Video Recording Checked - Advanced Analytics License - Screen Capture and/or Video Recording
Manual PCI DSS Redaction   Checked - Advanced Recording License - Manual PCI DSS Redaction Checked - Standard Analytics License - Manual PCI DSS Redaction Checked - Advanced Analytics License - Manual PCI DSS Redaction
QA & Agent Evaluation Tools   Checked - Advanced Recording License - QA & Agent Evaluation Tools Checked - Standard Analytics License - QA & Agent Evaluation Tools Checked - Advanced Analytics License - QA & Agent Evaluation Tools
QA Supervisor License   Checked - Advanced Recording License - One QA Supervisor License per 10 Recording Licenses Checked - Standard Analytics License - Unlimited Quality Assurance (QA) Licenses Checked - Advanced Analytics License - Unlimited Quality Assurance (QA) Licenses
API Support   Checked - Advanced Recording License - API Support Checked - Standard Analytics License - API Support Checked - Advanced Analytics License - API Support
Automated PCI Redaction     Checked - Standard Analytics License - Automated PCI Redaction Checked - Advanced Analytics License - Automated PCI Redaction
Transcription     Checked - Standard Analytics License - Transcription Checked - Advanced Analytics License - Transcription
Sentiment & Emotion Analysis     Checked - Standard Analytics License - Sentiment & Emotion Analysis Checked - Advanced Analytics License - Sentiment & Emotion Analysis
Detailed Voice Analysis     Checked - Standard Analytics License - Detailed Voice Analysis Checked - Advanced Analytics License - Detailed Voice Analysis

Business Intelligence Dashboards included:  Overview, Risk & Compliance, Agent Performance, Call Classification, and Customer Experience

    Checked - Standard Analytics License - Business Intelligence Dashboards included Checked - Advanced Analytics License - Business Intelligence Dashboards included

Business Intelligence Dashboards included: Automated QA, Sales Intelligence, Collections Intelligence, Churn Intelligence, Risk Customer Service Intelligence, and Historical Trend Analysis

      Checked - Advanced Analytics License - Automated QA
Generative AI Data Interaction (Single recording at a time) Checked - Standard Analytics License - Generative AI Data Interaction (Single recording at a time)
Generative AI Data Interaction (Multiple recordings at a time) Checked - Standard Analytics License - Generative AI Data Interaction (Multiple recordings at a time)
AI data analysis of multiple data sources (Email, Chat, and Social Media)       Checked - Standard Analytics License - AI data analysis of multiple data sources (Email, Chat, and Social Media)
Multilingual Transcription       Checked - Standard Analytics License - Multilingual Transcription
Automated email summary reports and notifications       Checked - Standard Analytics License - Automated email summary reports and notifications
Monthly consultation with dedicated CallCabinet data scientist       Checked - Standard Analytics License - Monthly consultation with dedicated CallCabinet data scientist
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Use All Recording Data

Outdated recording platforms? No way to fully utilize that data? CallCabinet can jailbreak your conversation data and compliantly migrate it to the CallCabinet cloud, consolidating all recording for easy sharing, searching and analyzing.

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See CallCabinet in Action

When you’re ready to advance your business success using CallCabinet, get in touch or schedule a demo when it suits you.