In this age of immediate gratification without commitment, we are driven towards subscription services rather than spending on permanent solutions. From streaming video services to online overnight delivery shopping, the business world has certainly changed from the days when long term capital investments helped plan for the future growth of companies. Today, everything is about change and flexibility. The ability to adapt dynamically to customer needs is critical to today’s success factors in business. Customers expect that their vendors can change on a dime and offer services that are as dynamic as their needs. The business world has gone from a product-centric environment to a services model.
The same holds true for communications in the business world. The trend has been to migrate to a hosted Software as a Service Model, where companies no longer need to invest in large-scale Enterprise PBX systems, but rather a subscription PBX where the company can scale up and or down as their requirements dictate. The need for compliance recording is facing the same trend. Compliance recording in the Enterprise protects the consumer as well as the companies they do business with. Why, you ask? To start with, any verbal transaction that takes place between a consumer and company should always be recorded as a safeguard in dispute resolution. The recording positively identifies who said what to whom, thus eliminating any doubt of what was promised as well as whether the service/product was verbally purchased. Legally, this transaction actually expands into a whole host of regulatory compliance standards such as Sarbanes-Oxley, Dodd-Frank, MiFID II, Truth in Lending, and many more legislations that require theses transaction recordings take place. And, with GDPR standards, consumers have the right to ask for the recording in the event of a dispute.
As compliance recording begins to spread throughout the Enterprise, so does the need to reduce the vast cost of recording systems so that it becomes affordable for the Enterprise. Just like the communications system, companies are looking to reduce costs and deploy dynamic recording systems without having to spend huge amounts of money. That’s where cloud recording comes in.
Software as a Service is taking the business community by storm. “Cloud-Based” solutions offer a flexible and scalable service for a low monthly operational cost rather than a hardened capital investment where the Enterprise has to plan for the future. CallCabinet has a SaaS model recording platform that offers Enterprises the flexibility and scalability without the burden of a capital investment. Through CallCabinet Atmos, Enterprises can subscribe to a call recording service and get the same features that are found in large, on-premise expensive systems, at a fraction of the cost! Features such as screen capture, PCI-DSS voice and screen redaction, compliance call recording, and even Agent Evaluation can be subscribed to with the CallCabinet Atmos service. To learn more about CallCabinet and Atmos, find us at www.callcabinet.com.