Analytics, AI, Quality Assurance

Cisco Agent Evaluation with Call Recording from CallCabinet

CallCabinet | November 26, 2018
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It is always vital that supervisors are able to evaluate the performance of their agents and to train them effectively to perform better and to avoid mistakes. One of the most effective ways of doing this is to use call recording software that enables the supervisor to listen to the calls and to identify weak points and mistakes in the conversation.

At CallCabinet, we use CallCabinet and CallCabinet Plus software for Cisco users that ensure compliance of their interactions. This system includes a comprehensive, robust Agent Evaluation System. This system is equipped with the relevant tools and graphics that enable the supervisor to set up and alter agent evaluations quickly and easily, without having to spend hours on information that has to be added to the system. The analytics for Cisco agent evaluation within CallCabinet or CallCabinet Plus enables accurate reporting and easy interpretation of results, and this leads to more effective identification of weak spots and training opportunities. This means that CallCabinet is able to provide Cisco agent evaluation that includes all the vital information needed to thoroughly and effectively address agent training and assessment. Because CallCabinet is cloud-based it removes the dependence on very costly on-site platforms for call recording.

CallCabinet is a cloud-based software solution that enables the user to accurately record and replay call conversations. This also allows supervisors to ensure compliance with a variety of legal requirements, licenses and financial obligations.

One of the biggest advantages of using CallCabinet for Cisco agent evaluation is that it is scalable according to the size of the organisation. This means that even small to medium enterprises are able to take advantage of the many benefits offered by this system and that the system can grow organically along with the organisational requirements. With CallCabinet, it is possible to record agent and user conversations on a full-time basis or on-demand. Data is encrypted for security and exceeds most universal compliance legislative requirements. The calls can be recorded and stored on the Cisco platform regardless of where the system is hosted. Screen capture by CallCabinet enables all voice and screen interaction to be simultaneously recorded and replayed as and when needed.

If you are looking for the most effective way to perform Cisco agent evaluation with call recording, speak to our team at CallCabinet about our software suites. We can provide the perfect solution to your evaluation problems with accurate call and screen recording which is accessible on different devices in different locations. Give us a call today to find out more!

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