Microsoft Teams Call Recording

CallCabinet on NUWAVE iPILOT™ for Webex Calling & Microsoft Teams

CallCabinet | June 14, 2024

Having a robust, compliant, and intelligent business communication system is crucial. NUWAVE, a leader in cloud platform as a service (CPaaS), has now made CallCabinet’s cutting-edge compliant call recording and analytics technology the first to be available on its iPILOT cloud platform for both Webex Calling and Microsoft Teams. With Zoom Phone to soon follow, CallCabinet licenses can now be purchased and provisioned within iPILOT, giving further depth to NUWAVE’s unified communications service management.

Why CallCabinet?

CallCabinet is renowned for its comprehensive call recording solutions, providing end-to-end compliance, AI-driven conversation analytics, and advanced business intelligence tools. NUWAVE was looking for what CallCabinet brings to the table:

1.  Compliant Call Recording: CallCabinet ensures that all communications are securely recorded and stored, meeting the rigorous compliance requirements of various industries, including finance, healthcare, and legal sectors. This is critical for businesses that need to adhere to regulations like GDPR, MiFID II, POPI, and HIPAA.

2.  AI-Driven Conversation Analytics: With CallCabinet’s AI-powered analytics, businesses can gain deep insights into both customer and internal interactions. This feature helps in identifying trends, improving customer service, elevating the employee experience, and ensuring compliance through automated monitoring of calls for specific keywords and phrases.

3.  Call Quality Assurance Tools: CallCabinet’s suite includes tools that help maintain and enhance call quality. This ensures that every customer interaction is a goldmine of intelligence, directly contributing to improved customer satisfaction and operational efficiency.

4.  Business Intelligence Platform: The integration of CallCabinet provides a robust BI platform that turns communication data into actionable insights. Businesses can leverage this data visualization to make informed decisions, optimize operations, and enhance overall performance.

The Power of Integration with NUWAVE’s iPILOT

NUWAVE’s iPILOT platform is designed to simplify and streamline the management of multi-UC environments, making it an ideal solution for enterprises looking to integrate their communication tools. By offering CallCabinet directly from iPILOT, NUWAVE provides its partners, customers and service provider community with several key advantages:

1.  Seamless Integration: Businesses can now easily incorporate CallCabinet’s capabilities into their existing Webex Calling and Microsoft Teams environments without the need for complex configurations. This integration simplifies the deployment process, saving time and reducing potential errors.

2.  Unified Management: iPILOT offers a single pane of glass for managing all communication tools, now including call recording and conversation analytics. This unified approach simplifies the oversight and maintenance of your communication infrastructure, enhancing efficiency and control.

3.  Scalability and Flexibility: Whether you are a small business or a large enterprise, the combined power of iPILOT and CallCabinet allows you to scale your communication capabilities to meet your specific needs. The platform’s flexibility ensures that it can grow and adapt alongside your business.

4.  Enhanced Security and Compliance: With CallCabinet’s secure and compliant call recording integrated into iPILOT, businesses can confidently manage sensitive communications, ensuring that they meet all regulatory requirements while protecting customer data.

Real-World Benefits

Imagine a scenario where a financial services firm uses Microsoft Teams for internal and client communications. By integrating CallCabinet through NUWAVE’s iPILOT, the firm can not only automatically record all client interactions, ensuring compliance with financial regulations, but effortlessly manage granular user control from the iPILOT platform as well. The AI-driven analytics can then be used to monitor conversations for compliance breaches and provide training insights to improve client interactions. Furthermore, the business intelligence gathered from these recordings can inform strategic decisions, enhancing service delivery and operational efficiency.

The availability of CallCabinet directly from NUWAVE’s iPILOT for both Webex Calling and Microsoft Teams is a game-changer for businesses looking to enhance their communication platforms. This integration not only ensures compliance but also provides valuable insights and tools to improve overall business performance.

When your business needs unified communication control, embrace the powerful NUWAVE and CallCabinet combination and take your communication capabilities to new heights.

For more information on how to obtain CallCabinet from NUWAVE iPilot, contact us today.


Continue Reading…

Read the Press Release

→ Watch the video:  Disrupting the status quo: NUWAVE Partners with CallCabinet

Learn more about CallCabinet and NUWAVE’s partnership

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