Call Recording & Quality Assurance Training

Call Recording can be used for dispute resolution, training, adhering to regulations, manage customer experience

Managers simply cannot be out on the customer service floor, listening to calls, all day long. Listening to all customer service representatives, all the time, is impossible. Software that allows you to record all the calls during the day and to play back those calls later. Listening to the call recordings with real people allows you to see a certain employee’s strengths and weakness, make sure that the customer service conforms with company policy and see where staff needs to be trained.

With all of CallCabinet’s solutions calls are recorded and played back later for quality assurance and training purposes.

The calls are 100% compliant and are individually secured and encrypted at source with a rotating encryption methodology that is unique and specific to each individual call. All calls are stored securely in the cloud or on premise and can be made to be redundant across multiple servers and geographical locations. Utilizing CallCabinet, Foundation or Carbon solutions gives you the opportunity of sorting and searching your calls on different criteria making call retrieval simple and quick with a full audit trail. CallCabinet’s Carbon solution has additional features that assist with maintaining quality and assisting in training.

  • call recording, Call-Cabinet-Encrypt, Atmos, callcabinet
    Record

    using our award winning technology

  • call recording, Call-Cabinet-Encrypt, Atmos, callcabinet
    Encrypt

    to meet global compliance

  • call recording, Call-Cabinet-Store
    Store

    in a network of global data centers

  • call recording, Call-Cabinet-Retrieve, Atmos, callcabinet
    retrieve

    with our secure user interface

  • call recording, Call-Cabinet-Evaluate, Call-Cabinet-encrypt, Atmos, callcabinet
    Evaluate

    & easily monitor your employees

  • call recording, Call-Cabinet-Evaluate, Call-Cabinet-Encrypt, Atmos, callcabinet
    Report

    & analyze with reports & analytics

Call us now

Atmos Call Recording Compliant Call Recording

COMPLIANT CALL RECORDING

OTHER REASONS FOR NEEDING COMPLIANT CALL RECORDING

  • Dispute resolution
  • Regulatory compliance
  • Call analytics
  • Maintain security
  • Customer satisfaction

Make Smarter Calls With CallCabinet 

Industry Recognition

Proud recipient of these awards from respected industry associations.

badge-best-of-show-miami-2015
cloud-comm-excel-award-2018
2017-customer-contact-center
2017internettelephony
2016-IT-expo
2017-communication-solutions
Communications-Solutions-Product-of-the-Year-2020
2020-Internet-telephoncy
UNIFIED-COMMUNICATIONS--PRODUCT-OF-THE-YEAR-2020
Internet-Telephont-Hosted-VOIP-2019
Communication-Solutions-Product-of-the-Year-2019
CUSTOMER-Contact-Center-Technology-Award-2019
badge communications solutions 2016
Internet-Telphony-Product-of-the-Year-2016
Cloud-Computing-Cloud-Security-Excellence-2018
badge-best-of-show-anaheim-2015
Skype-for-Business-Pioneer-2015