Atmos call recording for carriers screenshot.

CallCabinet Analytics Support

Have questions? Contact our technical team for comprehensive support today.

Additional Analytics Resources

We’ve created a comprehensive four-part video series for all of your analytics questions. The videos cover the Overview page, how to refine your searches, pre-set applications, pre-set call filters, how to create new applications and call filters and more.

CallCabinet Speech Analytics

CallCabinet Analytics Powered by AI

Unlock the potential in your untapped voice data. CallCabinet Analytics uses powerful AI to analyze every customer interaction. Utilizing automated analytics, CallCabinet rapidly processes thousands of conversations to capture caller sentiment and emotion. Put your call recordings to work and supercharge your customer experience with highly actionable business intelligence.

CallCabinet Analytics Part 1

CallCabinet Analytics Part 1 of Part 4 how-to video series. This segment will provide a step-by-step overview of the Analytics Overview page. The Overview page is your launch point for searching your call recordings with CallCabinet Analytics.

CallCabinet Analytics Part 2

CallCabinet Analytics Part 2 of Part 4 how-to video series. This segment will provide a step-by-step overview of how to refine your searches in order to obtain a deep understanding of your phone interactions.

CallCabinet Analytics Part 3

CallCabinet Analytics Part 3 of Part 4 how-to video series. This segment will provide a step-by-step overview of pre-set applications within CallCabinet Analytics.

CallCabinet Analytics Part 4

CallCabinet Analytics Part 4 of Part 4 how-to video series. This segment will provide a step-by-step overview of the call filters that make up our applications, how to hone the call filters to ensure your data is accurate, and how to create new applications and call filters.

CallCabinet Analytics COVID-19 Applications Overview

CallCabinet developed custom COVID-19 applications for current CallCabinet Analytics users. This video provides a step-by-step overview of the COVID-19 applications.

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Don’t fall behind your competitors in adopting the call recording software platform of the future. Contact CallCabinet today, and let us show you what we can do for your enterprise!

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Industry Recognition

Proud recipient of these awards from respected industry associations.

Image: CallCabinet receives ITExpo 2015 Best in Show Award

Image: CallCabinet receives TMC 2018 Cloud Computing Excellence Award

Image: CallCabinet receives TMC 2017 Contact Center Technology Award

Image: CallCabinet receives 2017 Internet Telephony Product of the Year Award

Image: CallCabinet receives 2016 ITExpo Best in Show Award

Image: CallCabinet receives TMC 2017 Communications Solutions Product of the Year Award

Image: CallCabinet receives TMC 2020 Unified Communications Product of the Year Award

Image: CallCabinet receives 2020 Internet Telephony Product of the Year Award

Image: CallCabinet receives TMC 2021 Unified Communications Product of the Year Award

Image: CallCabinet receives 2021 Internet Telephony Product of the Year Award

Image: CallCabinet receives TMC 2019 Contact Center Technology Award

Image: CallCabinet receives TMC 2016 Communications Solutions Product of the Year Award

Image: CallCabinet receives 2016 Internet Telephony Product of the Year Award

Image: CallCabinet receives TMC 2018 Cloud Computing Security Excellence Award

Image: CallCabinet receives 2015 Internet Telephony Skype for Business Pioneer Award

Image: CallCabinet receives 2019 Hosted VoIP Excellence Awards

Image: CallCabinet receives TMC 2019 Communications Solutions Product of the Year Award