Customer Webinar Recording

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How To Leverage Conversation Analytics

Thank you for being interested in our conversation analytics webinar. In this webinar, we covered essential topics that can help deliver a positive impact on your organization.

Craig Du Plessis, CallCabinet’s Vice President of Analytics, shares valuable insights, including:

  • Improve Customer Experience (CX)
  • Identify customer patterns and increase retention
  • Enhance agent evaluation and training
  • Improve Employee Experience (EX)
  • Eliminate compliance concerns
  • Automate quality assurance
  • Reduce/mitigate risk
  • Save time and money
  • Fast Return on Investment (ROI)