How do I retrieve calls from a previously deleted agent?

Overview

All calls prior to deleting an agent are still historically assigned to the deleted agent, even though the agent profile no longer appears on the Main Menu → Settings → Agent Management page, unless they have been historically reassigned under Main Menu → Settings → Agent Management → Reassign Calls (the cog). Under these circumstances, the call data will still be present for the previous agent that was deleted, but will be assigned to a new agent.

Requirements

User access to Main Menu → Call Listing within the customer’s CallCabinet Tenant Account.

Execution Steps

Step 1

Login to CallCabinet with a user account

Step 2

Click on: Main Menu → Call Listing

Step 3

Filter the call data on the Call Listings page by using the following criteria:

1. The extension number assigned to the previously deleted agent and
2. A date range that is set to before the agent was deleted.

If you have any additional questions on how to use the platform, please visit our User Guide
If you need any further assistance, please reach out to us at support@callcabinet.com.