Skype for Business Integration

CallCabinet integrates seamlessly with your Skype for Business environment to bring award-winning interaction compliance, quality assurance, agent evaluation and analytics to enterprises of any scale.

Record your UCaaS Conversations

There’s finally an easy path to call recording and QA for Skype for Business UCaaS: CallCabinet. From enterprise to SMB, organizations of all sizes collaborate over Skype for Business, and CallCabinet accommodates them all with its scalable, flexible, monthly Call Recording as a Service (CRaaS).

Carriers, Service Providers and Resellers Add Value with CallCabinet

Open new revenue streams by adding CallCabinet’s service to your Skype for Business offerings.

Carriers, service providers and resellers know that successful bundling of the traditional call recording is a challenge. Eliminate the high cost of hardware, installation, maintenance, lengthy contracts and additional storage by bundling CallCabinet. Our solution makes delivering call compliance to your clients easier than it has ever been. Skype for Business is a modern platform that calls for a modern compliance solution, and CallCabinet is that solution.

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CallCabinet Brings Call Compliance to Skype for Business

Skype for Business revolutionized collaboration and productivity for your organization.

CallCabinet running in your Skype for Business network, PCI DSS compliance becomes simple. CallCabinet can automatically redact vulnerable customer data in call recordings and transcripts through its advanced AI recognition algorithms. Your recordings will reside securely, redundantly and fully encrypted on the CallCabinet call network. There they can be reviewed for dispute resolution, agent evaluation and training, QA and CX.

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CallCabinet elevates your Skype for Business environment to ensure your customer interactions are fully industry compliant and that your workforce is getting the best possible evaluation and training.

Simple, Rapid Deployment into your Network

Whether you’re using softphones, desktop phones, or a combination of both, CallCabinet is adaptable to your network and easily installs to capture your call data.

CallCabinet interfaces at the call endpoint, recording inbound, outbound and internal calls in your Skype for Business environment. Our desktop client is configured in minutes and requires no additional resources or plugins to work on your network. This eliminates points of failure other solutions burden your operation with, as well as the installation and maintenance costs of outdated hardware solutions.

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On-site Integration

CallCabinet easily integrates into your Unified Communications network to support any premise-based configuration you’re using. CallCabinet works with softphones as well as physical phone sets. When recording desktop phones, CallCabinet sits in a virtual machine on your network to collect inbound and outbound calls. See below to learn how CallCabinet will integrate with your Skype for Business environment.

How do you use On-premise Skype for Business Networks?

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I use Skype for Business Softphones

The CallCabinet desktop client collects inbound, outbound and internal calls directly from the Skype for Business-enabled device as it runs silently in the background.

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I use Desktop Phones only

CallCabinet records all inbound and outbound calls from a virtual machine installed on the Skype for Business network that moves your calls securely to the CallCabinet network.

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I use Softphones & Desktop Phones

CallCabinet will record all softphone calls with the desktop client on the SFB-enabled device. Inbound and outbound desktop calls will be captured by an CallCabinet equipped virtual machine.

Call Recording, Quality Assurance, AI-Driven Analytics and More

Your workforce collaborates constantly through Skype for Business, but simply capturing the conversations isn’t enough to optimize the performance of your personnel. CallCabinet also delivers best-of-breed quality assurance tools like speech-to-text transcription, speaker identification, and AI-driven analytics. CallCabinet is designed to make call compliance in any market easy and effective.

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CallCabinet Skype For Business Benefits

  • Premise-based recording for Skype for Business
  • Fully customizable reporting and analytics
  • PCI compliance masking
  • Rapid, cost-effective deployment, on-site, off-site, anywhere
  • Keyword and keyphrase detection
  • Call recording compliance for enterprises of any size
  • Eliminates hardware installation and maintenance costs
  • Unlimited throughput through a single connection
  • AI-driven voice analytics for sentiment, emotion and content analysis
  • Unlimited scalability and storage
  • Call Recording as a Service (CRaaS) that deploys in minutes
  • High availability, Five-Nines reliability (99.999% availability)
  • Complete agent interaction management
  • Works with multi-tenant operations
  • Meets GDPR, MiFID II, HIPAA, Dodd-Frank, FCA, SEC & many other compliance regulations

ARE YOU A CARRIER OR SERVICE PROVIDER?

We’ve developed CallCabinet with you in mind. Partner with us.