Analytics, AI, Quality Assurance

CallCabinet Partners with Call Journey AI-Voice Analytics

CallCabinet | June 12, 2019
Blog-Call-Cabinet-Call-Journey

Enhance Your CX by Extracting Actionable Insights From Call Recordings

CallCabinet’s new feature offering combines its years of expertise in engineering seamless, secure, and compliant call recording solutions with Call Journey’s market-leading conversation analytics technology. This partnership offers users a subscription service that enables the extraction of rich, actionable insights from call recordings, all from the helm of CallCabinet’s popular CallCabinet call recording as a service platform. This deep data will fuel the growth and improvement of CX, compliance, QA and ROI.

“Call Journey is proud to be partners with CallCabinet, which is known industry-wide for their groundbreaking innovations. Working together, we will deliver a next-generation solution that marries the latest in Natural Language Processing and Artificial Intelligence into a contact center solution,” said Paul Humphrey, CEO of Call Journey.

Ron Romanchik, Chief Revenue Officer of CallCabinet, said, “CallCabinet seeks partners that provide state-of-the-art technologies. Call Journey consistently exceeds expectations and provides top-quality technology services that powerfully enhance our offerings. Together, we bring over 100 years of collective expertise to bear for our clients.

Learn about the latest from CallCabinet at CISCO Live! in San Diego, CA on June 9-13, 2019. Drop by our booth (#3414) to explore how CallCabinet’s new conversation analytics solution is having a transformative, measurable impact on client success.


CallCabinet-Blog-Author-Matt-Blcomb
Matthew Balcomb
Chief Strategy Officer
Matthew is a well-known veteran of the industry and is highly respected for his ability to establish long-term relationships due to his results-oriented perspective and customer-targeted innovation. He has over 15 years of enterprise-level sales experience. Over the past 11 years, Matthew’s leadership and strategic vision have played an integral role in the growth and success of CallCabinet.

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