Call Recording

Don’t call it an Update

CallCabinet | April 2, 2018
CC AtmosUpgrade PREPARE

CallCabinet to release the biggest upgrade ever to our industry-leading CallCabinet cloud-based call recording platform

Our users spoke, and we listened. To everything, from suggestions on how to streamline the interface, to wish lists of features and capabilities that would easily make CallCabinet the most powerful call recording solution on Earth.

We listened, and then we set to work.

Our vision for CallCabinet has always been as innovative as it was aspirational. By creating a cloud-based platform, CallCabinet began a revolution in call recording. Decentralized, secure, powerful and above all, easy-to-use, CallCabinet was a game-changer.

And now we’re changing it again.

We realized that in order to add the innovative features you wanted, we’d have to completely rebuild the platform’s architecture from the ground up. So we did. And while we were at it, we streamlined the interface, making it more compact and intuitive. And we did it without changing things around. So there’s no learning curve. No downtime. In fact, you’ll probably find it’s quicker to use than ever.

We also made it easier for our partners to manage licensing and modify the platform to align with their branding. The new upgrade allows our partners to let their customers test drive new features and make sure CallCabinet is the best choice for them (spoiler alert: It is).

And beneath it all, the new, modular architecture allows us to add amazing new features in the future. Features like video recording, chat recording, text to speech analytics (keyword spotting), and sentiment analysis that will parse the tone of your recorded calls automatically, alerting you only to the calls that need attention. All of these features are either in development, or scheduled for development, and will be coming to the platform in the future.

So let’s be clear about this. The new version of CallCabinet is launching on April 10th and is not an “update.” That’s a term software companies use when they release a new version of their software with bug fixes and maybe a new feature or two.

This is an “upgrade.” When you log in to your CallCabinet platform, what you’ll be working on a completely new platform. The only things that haven’t changed are its name, usability, and our commitment to providing an industry-leading cloud-based recording solution that is worthy of being called “the best.”

That will never change.


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