CallCabinet Joins Smarsh: Elevating Compliance & Analytics
We are thrilled to announce that CallCabinet has been acquired by Smarsh, a globally recognized leader in communications compliance and risk management solutions. This move enhances our ability to deliver world-class compliance call recording, AI-powered analytics, and seamless communication platform integrations across regulated industries like finance, healthcare, and government.
What This Means for You
“Joining Smarsh, the trusted leader of the communications compliance industry, is an exciting opportunity to scale our innovative voice technology to a broader range of customers and industries,” said Ryan Kahan, Founder of CallCabinet. “Businesses of all sizes face substantial challenges in compliance recording and managing voice communications because of older, expensive technology without enough flexibility. Integrating our modern and reliable voice technology with Smarsh will deliver a powerful platform designed to help our global customers integrate, protect, and accelerate their businesses across all communication types for both compliance and greater insight.”
This acquisition ensures that our customers and partners will continue to receive the same trusted CallCabinet experience, now powered by even greater capabilities, expertise, and innovation.
Stay tuned for more updates on what’s coming next!
A Sneak Peek: CallCabinet’s AI-Powered Conversation Analytics
The next evolution of CallCabinet’s AI-powered conversation analytics is almost here! We’re expanding our voice intelligence capabilities to deliver even deeper insights into your captured conversations.
The way businesses interact with customers is changing fast, and CallCabinet is redefining how organizations harness conversation intelligence. Our latest AI-powered evolution is designed to give you instant, actionable insights from every conversation—without the complexity.
CallCabinet: The exclusive technology partner for 8×8 compliant call recording
We are proud to announce that CallCabinet is now the standardized compliance call recording solution for all 8×8 platforms. This partnership brings a fully integrated, cloud-based compliance and analytics solution to businesses using:
- 8×8 Work (UCaaS) – Ensure compliant call recording for internal and external business communications.
- 8×8 Contact Center (CCaaS) – Capture customer interactions with AI-powered analytics and automated compliance audits.
- 8×8 Operator Connect for Microsoft Teams – Extend complete compliance recording to Microsoft Teams environments.
Why This Matters
- Seamless Compliance: Meet global regulatory requirements (GDPR, PCI DSS, MiFID II, HIPAA, and many more).
- AI-Driven Insights: Gain actionable intelligence with sentiment analysis and automated quality assurance.
- Multi-Platform Integration: CallCabinet works across hybrid communication ecosystems, ensuring unified compliance and security without risking data sovereignty.
As the exclusive technology partner for 8×8 compliant call recording, CallCabinet delivers an unmatched combination of data security, analytics, and compliance automation, ensuring businesses remain compliant while extracting powerful insights from every conversation.
Learn more about CallCabinet for 8×8 here.
What’s New?
From self-serviceability for custom customer-centric insights, unified multi-channel business intelligence expansion, and predictive analytics and forecasting, to growth optimization solutions and intelligent automation. We continue to deliver industry-leading solutions to the market.
The next evolution of CallCabinet AI-powered conversation analytics is smarter, faster, and more accessible than ever – putting businesses in complete control of their compliance, quality assurance, and business intelligence.
