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Avaya Call Recording

Call-Cabinet-Atmos-Logo Our AVAYA integrations vary from port mirroring to SIPREC to DMCC/TSAPI, depending upon the level of sophistication your AVAYA PBX platform needs. In our tables below, we have outlined our basic AVAYA integrations, however for more complex solutions such as Contact Centers and multi-location systems, we recommend our DMCC/TSAPI Integration. With Device Media Call Control (DMCC), formerly CMAPI, it is possible to obtain a robust, centralized call recording system for your multiple location AVAYA enterprise with an incredibly lower cost of ownership.

Our DMCC recording solution is an AVAYA-compliant method of recording which is entirely software-based. No additional hardware is necessary, even as you scale your organization.

This recording method supports TDM, IP or hybrid telephony environments. The Atmos DMCC recording solution can flatten and expand your network, allowing you to reach out to all phones in a virtual environment, from a single location, regardless of where the phones are located.

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Atmos for AVAYA DMCC Supports

  • Full Time Recording
  • Selective with schedules or business logic
  • On Demand (Supervisor or Agent)
  • Single Step Conference as well as Multiple Registration

Benefits of Atmos for AVAYA DMCC

  • Integrations with AVAYA Communications Manager
  • Operates within AVAYA Platforms
  • Removes the need for CTI Platforms
  • Records Analog, DCP or IP Telephones
  • Supports Free Seating Agents
  • Supports Search by Agent ID
  • Works with AVAYA Interaction Center
  • Imports many call data fields allowing for intelligent searching
  • Supports remote Call Center Agents
  • No Hardware to Deploy or Maintain
  • No cabling, extension or trunk lines to deploy or maintain
  • “Pay as You Grow” Atmos Technology
  • Flexibility to scale agents up or down based on seasonal demand
  • Supports full Atmos Quality Management Software
  • Competitive OPEX Business Model
  • Investment protection for future
  • Seamless upgrade path from TDM to VoIP Recording

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