Call Recording

CallCabinet Reaches Global Milestone in Calls Recorded

CallCabinet | October 9, 2018
press release 9 oct

Over Half a Billion Calls Recorded In CallCabinet Cloud-based SaaS Platform

BOCA RATON, FL (October 8, 2018) – CallCabinet, a leader in cloud-based Contact Center services, announced today that it has reached the milestone of 500 million calls recorded in its CallCabinet cloud-based Interaction Compliance and Quality Management platform. CallCabinet is designed within the infrastructure of Microsoft Azure services and is sold as a SaaS model throughout the world within its ITSP and Service Provider network.

“CallCabinet is very unique in that we have designed our platform within the fabric of Microsoft Azure. This lends itself to easy deployment and maintenance of our solution while offering our customers 99.999% reliability that their calls are recorded, encrypted and stored with multiple levels of redundancy,” stated Ryan Kahan, CEO and Chief Technologist of CallCabinet. “By utilizing the resources within Azure, we are capable of deploying CallCabinet anywhere in the world, within 24 hours and have the same throughput and reliability. Within our CallCabinet infrastructure, we keep multiple redundant levels of recordings, databases and operational software for our customers, making CallCabinet one of the most reliable Call Recording Platforms in the market, while offering incredible throughput without the need to sacrifice quality.”

CallCabinet CallCabinet has been deployed in many countries throughout the world and has grown at an exponential rate. The CallCabinet offering includes encrypted, Call Recording that meets compliance standards including GDPR, MiFID II, PCI DSS, Dodd-Frank, HIPAA and many more. Additionally, the CallCabinet Quality Management options include screen capture, PCI DSS redaction, Agent Scoring and a complete reports package. CallCabinet is marketed as a SaaS service, offering customers a “pay as you grow” monthly business model that makes it easy to deploy and expand as the Contact Center or Enterprise grows.

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