Call Recording

Cloud Based Call Recording Offers Flexibility and Security

CallCabinet | January 17, 2019

There has been a significant increase in demand for cloud-based storage platforms over the last decade. When cloud storage first arrived, people tended to be a little mistrustful of it because they believed it presented security issues, but over time it has become quite obvious that cloud storage offers benefits that on-site data storage cannot. Traditionally, call centres used on-site storage for their call recording but it is now more practical, functional and secure to use cloud-based call recording. Businesses of any size can now tap into advanced call centre technologies without having to spend a fortune on storage or endure downtime during on-site upgrades, and as a result, they are able to maximise their investment in IT infrastructure and the necessary licensing. There is also a wide variety of payment models that enables even small and medium enterprises to reap the benefits of cloud-based call recording, based on actual usage.

There are three general types of cloud-based storage used for call recording, and these include the following:

  • Public Cloud: A variety of service providers or members of the public gain access to storage facilities over the internet. Public cloud storage is convenient because it enables easy and secure access from anywhere online and through most devices, such as smartphones, laptops, tablets and desktop computers. It is highly scalable, reliable and flexible, and independent of location. However, when it comes to security on public platforms there are always still concerns.
  • Private cloud: Data is still stored by a third-party service provider and not on-site, but only users within the corporate firewall have access to the information on private cloud-based call recording systems. This ensures high levels of security and enables the company to better comply with regulations and legislation. The infrastructure is usually managed by a cloud-based call recording service provider.
  • Hybrid Cloud: This type of storage combines both the public and the private cloud. It provides the organisation to store sensitive data securely within the firewall, and allows other, less sensitive data to be accessible to a wider audience on the public cloud. This type of storage allows cloud-based call recording to be scalable and flexible while still providing outstanding security. It is also a very cost-effective solution.

If you are looking for more information on cloud-based call recording to find the perfect solution for you, contact our team at CallCabinet. We will ensure that you get the cloud-based call recording solution that perfectly meets your needs and your budget!

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