Call Recording

Record Your Skype for Business Calls with CallCabinet

Ryan Kahan | May 27, 2016
CallCabinet-Call-Recording

A few weeks back, I got an email. It was from Ryan at CallCabinet, a call recording solution provider in Florida.
Ryan told me about CallCabinet, one of their products, made for recording Skype for Business voice calls.

He’d seen my prior reviews of Skype-related products and asked if I’d like to try out CallCabinet. Great idea! I’m always happy to try out new software.

Ryan kindly set me up with a full demo account. Last week, I installed the CallCabinet app on my laptop & conducted a week-long test. Here are my findings.

What CallCabinet Does

CallCabinet records voice calls. It has three integrations right now – for Asterisk, mobile, and Skype for Business (also supports Office 365). No server access is required to run CallCabinet, and you don’t need any additional hardware.

It works by running a small app in the background, which performs the recording & transmits it to your CallCabinet account on their cloud servers. Recordings are not stored on your local computer.

The installation process is a little more involved than, “download this app & run it.” You must create a new CallCabinet account, which generates two numbers: a Customer ID and Site ID. These connect your desktop CallCabinet client to your CallCabinet account.

Nice way of doing it, I think. Avoids the need to configure servers. (It works through a VPN too!)

Once the CallCabinet app is installed, it quietly does its job without bothering you. No popup notifications.

atmosS4Bpopup

The CallCabinet Recordings Dashboard

The CallCabinet app is only half of the solution. The other is the web-based dashboard where your call recordings are stored. To access that, you’ll log into your CallCabinet account.

atmos-sitelogin-1

Once logged in, you see a Homepage with statistics on your recent calls. Switch to the Calls window…and there’s the list of your call recordings.

atmos-calllist-768x334

From here you can playback the recording (the Play icon to the left, blue square), or download an MP3 (the Download icon on the right, red square).

I’ve played every recording on this list back. The clarity is great–no echo, only one instance of voice glitch, and the recordings captured every second of the call.

CallCabinet Features I Like

The CallCabinet solution is focused on one thing only: call recording. I always like it when software does one job and does it well. CallCabinet definitely does it well.

They do have some backend features I like too. Features useful for maintaining an office’s safety, like:

When I talked with Ryan, he mentioned upcoming features like screen capture, analytics, and reporting. I’m curious about the analytics & reporting myself. Always like looking at the numbers!

Results: A Clean Solution if You Need to Record Your Calls

One of the terms I like to use when describing software is “clean.” To me, “clean” software is focused on its goal both in content and in visuals. Its UX is easy to figure out. The feature set isn’t overloaded.

Based on this demo, I can say that CallCabinet’s Skype4B Recorder is definitely “clean.” Setup is fast, no server configuration required. The dashboard uses HTML5, which makes for high-contrast, easy-to-read windows. The pricing is very reasonable for what you get (rates as low as $18 per user per month for 1,000 hours, with unlimited storage for up to 5 years).

CallCabinet Call Recording Software – CallCabinet.com

Recent Posts

What Is The Secret To Improving Retail Customer Service?
Analytics, AI, Quality Assurance

What Is The Secret To Improving Retail Customer Service?

In the bustling world of retail, strong customer service is the heartbeat of success. Call

CallCabinet | 21, Feb 2024

How CallCabinet Makes Avaya Aura and IP Office Compliant
Avaya

How CallCabinet Makes Avaya Aura and IP Office Compliant

In business communication, the integration of advanced conversation analytics tools is cri

CallCabinet | 8, Feb 2024

CallCabinet’s Complete Solution For Financial Industry Challenges
AI Analytics

CallCabinet’s Complete Solution For Financial Industry Challenges

In the financial services industry, staying ahead requires innovative solutions that addre

CallCabinet | 30, Jan 2024