Microsoft Teams Call Recording

The MS Teams Team-Up Your Business NEEDS

Jessica Kruger | October 8, 2021
CallCabinet-Blog-Social-The-MS-Teams-Team-Up-Your-Business-Needs

Businesses of all sizes and industries are rushing to embrace Microsoft’s new UCaaS platform, MS Teams. And it’s for good reason. MS Teams is ushering in a new era of collaborative workflow without the need for team members to be in the same room – or even the same country – in order to work together.

This is all very exciting for businesses that are looking to capitalize on team synergies to take them to the next level, but for those that need to operate within the confines of industry regulations, MS Teams alone is not enough to avoid costly exposure. And the worst part is that most businesses won’t realize this fact until AFTER they’ve implemented the Teams platform across their enterprise.

A (ALMOST) FULL-FEATURED PACKAGE

One of the most appealing aspects of Microsoft Teams is that it offers so many features for meetings and group interactions. It even offers an integrated recording function, allowing users to record meetings and calls.

While, at first glance, this feature may seem to accommodate the most common compliance requirement faced by most businesses, it is important to note that MS Teams was never designed to function as a compliance platform. Rather, additional software is needed in order for businesses to successfully operate within industry standards and regulations.

Let’s examine some of the ways that this incredible UCaaS platform falls short of your compliance needs.

RECORDING IS A USER-MANAGED OPTION

To facilitate group collaboration, Microsoft Teams places a lot of power in the hands of its users. This includes the recording feature, which must be engaged manually by users, rather than automatically capturing every call or contact made.

From a compliance perspective, this is troublesome, as it requires Microsoft Teams users to remember to turn on recording at the outset of each and every contact session. This opens the door for some extremely costly human errors. 

STORAGE SECURITY SHORTFALLS

Contact data captured by Microsoft Teams is really designed for team members to access, rather than for compliance. It is stored in Microsoft’s SharePoint environment, which falls short of several regulatory requirements that dictate how data must be securely stored and managed.

And, since all of the users in an MS Teams group can access the recorded data, it has the potential to expose businesses to devastating data leaks and breaches. Any employee who downloads a recording insecurely or sends a recording without encryption is committing a costly, punishable offense for which your business will likely suffer.

Further, since these records can also be altered by team members, your business will be liable for non-compliance in almost any audit, unless another recording platform (such as CallCabinet) is in place.

A compliance audit is also likely to discover that your MS Teams solution for compliance lacks the resiliency that is required. In other words, recordings made with the MS Teams platform are not only vulnerable to user errors, but also to network issues and hardware failures.

HOW CALLCABINET COMPLETES MS TEAMS

Fortunately for businesses adopting Microsoft Teams, CallCabinet offers a solution for every issue listed above. Plus, it works seamlessly within the MS Teams environment.

CallCabinet was one of the first platforms to earn a Microsoft Teams Certification. It is a foundationally compliant solution that records every group or one-on-one contact automatically, records both voice and user screens, and stores all data with military-grade 256-bit rotating AES encryption.

Not only was CallCabinet the very first cloud-native call recording platform, but it remains the most robust and versatile, fitting the varied compliance needs of businesses of all sizes and industries. And CallCabinet is not only an ideal solution for compliance needs, but it is emerging as one of the very best tools available for maintaining quality assurance and improving customer experience as well.

So, while Microsoft Teams is an exceptional and truly groundbreaking platform for unified communications, it was never intended to be a compliance solution like CallCabinet. Businesses seeking to implement this remarkable tool will be well-advised to pair both together to ensure that they avoid the cost and difficulty of failing to comply with regulatory standards and requirements.

Click here for more information about the many compliance features of CallCabinet.

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