Record your GoTo Calls with CallCabinet
CallCabinet integrates directly with your GoTo hosted VoIP services to deliver carrier-grade call recording, compliance and analytics.
Compliance Call Recording for GoTo
Every GoTo-enabled phone your VoIP network hosts should be securely recorded. This is especially true for calls made in some of the world’s most heavily regulated industries such as financial, legal and medical markets. CallCabinet gives your company the tools to capture individual extensions on your host network without adding any bandwidth strain. This prevents slowdowns when your network is overtaxed due to extremely high call traffic.
GoTo Phone Recording in Minutes
CallCabinet enables call recording for GoTo hosted VoIP networks without needing any additional hardware.
With a simple server-side script, your network manager can deploy CallCabinet across your entire call network. Activated in minutes and requiring no onsite storage or on-device software, CallCabinet fits perfectly as the unified cloud-based phone recorder for companies needing quality assurance, compliance and AI analytics.
Why Record my GoTo Audio Calls?
GoTo already has a call recording feature, so why would I deploy CallCabinet? It’s a great question with more than one great answer.
Ensure GoTo Call Compliance
Protect your enterprise and customers with the same robust compliance solutions against any potential lawsuits and help settle disputes. CallCabinet delivers compliance call recording and a host of supporting features to your GoTo-hosted services. Not only managing various regulatory requirements, CallCabinet can also provide a valuable solution for managing quality assurance and mining business intelligence at the same time.
Gain Actionable Insights from Recordings
CallCabinet opens up a rich understanding of your customer base and workforce through AI-driven voice analytics. Our sentiment analysis and language processing make CallCabinet your GoTo analytics solution. Gain a huge competitive advantage for your enterprise by using your compliance voice data as a source of vital business intelligence.
Understand, Score and Train your Workforce
GoTo has made it easy to connect your workforce to your customers. CallCabinet makes it easy for you to connect to your employee performance metrics, establish best practices and improve employee training. With customizable agent scorecards, keyword and key phrase search, automatic call transcription and agent screen recording you can rapidly identify areas of concern and train your agents.
CallCabinet Scales to the Size of your GoTo Hosted Network
Scale your call recording operation as needed through CallCabinet’s flexible subscription. Add only the features you need to your GoTo hosted network. Start with just recording your GoTo call audio, or scale up to full AI-driven analytics, agent screen recording, quality assurance reporting and more.
Call Recording for Law Firms and Legal Advisors
The legal industry does an incredible amount of work over the phone.
If you’re one of the many using GoTo for your legal services enterprise, you’ll benefit from adding CallCabinet for your call compliance needs. Integrating CallCabinet can help law firms and legal advisors track billable hours, ensure that compliance disclosures are being made, and that accountability is clear on both sides of the call.
Call Compliance for Financial Services
Financial businesses are subject to heavy regulations, especially when it comes to call recording.
Dodd-Frank and MiFID II both require all financial trade communications to be recorded, time-stamped and consistently organized for data audits. GoTo users in financial markets can integrate CallCabinet across their call centers to take advantage of CallCabinet’s secure storage and automatic PCI redaction to protect their clients and the company’s bottom line.
QA for Medical Practices and Insurance Providers
Medical and insurance enterprises needing call recording can be compliant within minutes by deploying CallCabinet over their GoTo hosted network.
HIPAA (the Health Insurance Portability and Accountability Act) requires that all patient/customer interactions are not only recorded, but that private patient data be redacted from every record of the interaction.
Analytics for Automotive Companies and Sales Floors
The multibillion-dollar automotive industry does a sizable amount of sales work over the phone.
Auto dealers using GoTo now have a powerful tool for measuring the success of their phone campaigns, sales training and customer service departments – CallCabinet speech analytics. With emotive speech analysis and language processing, your calls can rapidly reveal the customer experience and help you identify the failure or success of your methods.
ARE YOU A CARRIER OR SERVICE PROVIDER?
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