CallCabinet Teams Recording Policies

The intention of this document is to provide some insight into the configuration options available with CallCabinet’s advanced policies for Microsoft Teams.

Policy Types

CallCabinet offers a number of options with regard to  how users, or groups of users, are targeted to be recorded and which policies apply to those users.

Users can be targeted  for recording in one of two ways, namely:

• Being individually targeted within Microsoft Teams
• Being part of an Active Directory group which has been targeted

Once a user has been targeted, the policies that apply to that user are controlled within the CallCabinet Teams Support App (https://teamsapp.callcabinet.com:21091/TeamsSupport) and the following methods exist to evaluate which policies are applied:

• Physical Policy associated with a Microsoft Teams created policy
• Virtual Policy associated with a Microsoft Teams created policy
• Individually targeting the users

Once a call is presented to CallCabinet for recording, it is evaluated in the following order:

1. Has the recorded user been assigned to a virtual policy in CallCabinet?
2. Does the recorded user belong to an AD group that has been associated with a CallCabinet Virtual Policy?
3. Does the recorded user belong to an AD group that has been assigned to a CallCabinet Policy?

Policy Options

Each policy created in CallCabinet will allow the following configuration options:

1. Record audio
2. Record stereo audio (requires additional license)
3. Always or on-demand recording
4. Record application sharing (requires additional license)
5. Record video (requires additional license)
6. Stop/cancel calls
7. Pause/resume calls
8. Play/display audio notification or banner
9. Force external participant policy option

Call Types Supported

All policies allow individual configuration of the following call types:

1. Incoming PSTN calls
2. Outgoing PSTN calls
3. Incoming internal calls
4. Outgoing internal calls
5. Incoming external calls
6. Outgoing external calls
7. Internal scheduled meetings
8. External scheduled meetings
9. Meetings
10. Adhoc calls with external participant(s)