Can I restrict Users to only access and listen to their own call recordings?
NOTE: Users are individuals who have login access to the call recordings stored in CallCabinet.
EXAMPLE: Give one of your agents who are being recorded, access to only their own recordings.
Yes, this can be done, the first step is to go to the Agent Profile, navigate to Settings>Agent Management – here you will be able to identify your agent and extension information.
NOTE: Some environments will automatically generate, update and populate agent and extension information in the system and some will not.
Next, navigate to the User Management Page and add or edit the user you wish to restrict and mark them as a restricted user. Lastly, navigate to the Restricted Users page to restrict the user to their own agent profile.