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Setup Broadworks for Broadsoft SIPREC Recording

This document contains information related to the setup of Broadsoft SIPREC integration to Atmos.

Prerequisites:

  1. The CallCabinet Broadsoft \ SIPRec server IP Address (if you do not have this information, please reach out to the CallCabinet team).
  2. Windows 2013 Server (or similar) with a 100GB Hard Drive an 8GB Ram. The server is responsible for recording and does not require space for storage.

Installation Steps:

  1. Use the Broadsoft (Broadworks) CLI (Command Line Interface) to make the server available for use:
    AS_CLI/Service/CallRecording> add [name] [netAddress] [port] [transportType] [mediaStream] [schemaVersion] description [description label]Example: AS_CLI/Service/CallRecording>add CCabinet <Server IP> 15060 TCP dual 3.0
  2. Authorize the Call Recording Service from the Group -> Resources -> Services page.
  3. Configure a Call Recording Group from the Group -> Resources -> Group Call Recording Platform page.Broadsoft_Call_Recording_Platform
  4. Create a user in the Call Recording group and ensure that the Call Recording service is assigned to the user.
    Broadsoft_User_-_Assign_Services
  5. Make sure that the Recording Service is assigned to the user on the User -> Profile -> Assign Services and the User -> Profile-> Call Control pages.Broadsoft_-_CallControl
  6. The user Call Recording service can be configured on the User -> Call Control -> Call Recording page. The options per user are (Always, On Demand and Never).

Multi-Tenant Call Recording
For multi-tenant deployments please contact our support team for more information on your specific environment.
For help and support please visit our support helpdesk by clicking here.

Redundancy & Failover
For redundant and failover instructions, please click here.

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