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What if I delete an Agent by mistake?


The following steps explain how you can manually add deleted agents back into the system. It is important to note that the manual adding of Agent’s is only necessary under certain integrations. In most instances, if an agent is still being recorded, then they will be automatically added back into the system the next call CallCabinet starts to record.


  • Do not worry.
  • Admin access to Main Menu Settings Agent Management within the customer’s CallCabinet Tenant Account.

Step 1

Login to CallCabinet and navigate to Main Menu → Settings → Agent Management page. Once the Agent Management page renders, click on the ADD NEW AGENT button, illustrated by 1.


Step 2

Input information into the required fields in the ADD dialog that appears, once you are done click on Save.


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