Screen Recording

What is screen video recording and does my business need it?

| November 9, 2022
CallCabinet-Blog-Header-What-is-screen-video-recording

Screen video recording is the capturing of images, and everything else that is on display, on every screen used by your business during the specific conversation. It can capture the entire screen or multiple screens.

The myriad of modern communications platforms available has left many businesses spoiled for choice. Whichever way your organization prefers to communicate – whether internally, externally or both – it’s very likely that there already is a solution to do exactly that.

To fully understand why screen video recording is important for the modern business, let’s start at the beginning. 

From text messaging to video calling

From day one, the Internet has enabled communication on a scale that has never before been seen. Users could suddenly type a message that got displayed almost immediately to another user on the other side of the world. As is the constantly evolving nature of all things Internet, the way communication is done via the Internet and the vast amount of its associated platforms have become richer experiences.

What started as simple text messages have since evolved into real-time video conversations, allowing multiple users to communicate with each other as if they were having the conversation face-to-face. 

Modern business conversations

The advent of unified communications (UC) platforms such as Microsoft Teams, Cisco Webex and Zoom has ushered in a new era of communication for business. These platforms enable the workforce to collaborate in real-time, regardless of when and where the conversation happens.

It’s a fact that came in quite handy when the world was forced into lockdowns due to the global pandemic. Businesses suddenly had to find a way to survive, and communication was key. Enter unified communications.

Savvy businesses quickly started adopting UC platforms, a move that allowed workforces to work on-premise, remotely or both. It became a communications revolution that brings us to today and the need for businesses to have video screen recording. 

Why video screen recording?

The UC platforms mentioned above all provide real-time video collaboration, and it is here that we need to take a closer look at what happens during one of these conversations. Let’s start with a simple example.

Your employee has a video conversation with a potential client. It certainly is something that most people are not only comfortable with these days but, in fact, are expecting as an option of convenience. So far, so good. Now, what happens during the conversation?

One would assume that the conversation would follow whatever policies and rules are dictated for your business to remain regulatory compliant. The verbal compliance of the conversation is usually the easy part. However, do the facial expressions and body language match what is being said? What about distractions like, say, perhaps a virtual game of solitaire being played while the conversation is happening? Is the customer getting the undivided attention they deserve?

Let’s consider another example. A high-level meeting is taking place between C-suite executives discussing a global merger. It’s serious business, and the deal can easily be undone by a non-verbal gesture that could cause offense and irreparable damage to the deal.

While both these examples seem extraordinary, video mistakes are actually far more common than you might think. It is why businesses have video screen recording, effectively mitigating risk proactively.   

Screen video recording to the rescue

Let’s recap our earlier definition; screen video recording is the capturing of images, and everything else on display, on every screen used by your business during a specific conversation. It can capture the entire screen or multiple screens.

Businesses can then use this recording data to monitor the quality of conversations for a variety of purposes. But first, businesses will need a solution that not only integrates seamlessly with their preferred communications platform, but also has the ability to accurately capture 100% of conversations. 

The value of CallCabinet

More and more businesses need to record conversations – something that has been happening for a long time in the world’s most heavily regulated industries, such as banking, healthcare and insurance. This need to record was initially driven by regulation and the requirement to stay compliant; however, the driver has now shifted to what the business can get out of this recording data. The short answer is business intelligence, something that CallCabinet delivers far beyond that of competitors.

CallCabinet is the original, and continues to be the most comprehensive cloud-native compliance call recording, unlimited conversation analytics and quality assurance automation solution available. It’s a solution that does away with premise and proprietary limitations and turns recorded data into business intelligence gold.

Regardless of whether your business uses unified communications, IP-PBX or telephony platforms, CallCabinet seamlessly works with them all and delivers unsurpassed business intelligence to any third-party system your business may use. From Bloomberg Vault and SteelEye to Salesforce, get the business intelligence you require from the most comprehensive cloud-native compliance call recording, unlimited conversation analytics and quality assurance automation solution available. 

If your business is looking for an easy way to know what was said and how it was said, get CallCabinet.

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