CallCabinet’s CUCM call recording integration forks the media and metadata from the Cisco Unified CommunicationsCall Manager (CUCM) and the associated phone to CallCabinet for buffering, encryption and storage in the secure CallCabinet Cloud.
This CUCM call recording integration follows the standard CallCabinet Built-in Bridge integration.
This method is beneficial because it supports all call scenarios (inbound, outbound, internal, transferred, conferenced, etc.), and call metadata includes recorded telephone extension and/or agent login.
