Cisco Built In Bridge & CUCM Call Recording | CallCabinet

Cisco Built in Bridge Call Recording

CallCabinet, a Cisco-preferred solutions partner offers full integration with Cisco CUCM. CallCabinet Atmos is fully integrated and compliant with the Cisco portfolio of Unified Communication Manager platforms (CUCM).

CallCabinet has thoroughly tested and fully integrated Atmos with CUCM for Automatic Call Recording (ACR). Atmos actively connects to the CUCM to capture all voice streams and metadata using Built-in Bridge (BIB) on supported Cisco IP phones and devices. The captured audio and data is secured, encrypted, and stored on the Atmos Cloud Network using best-of-breed security and ensuring global compliance standards.

Since Atmos is a Cloud-based SaaS, it easily and affordably deploys into Cisco-based contact centers of any size. Atmos also comes loaded with features to enhance and control Quality Assurance.

Supported Call Scenarios

Atmos supports the following Cisco Call Recording Scenarios

Inbound / Outbound Calls

Transferred Calls

Fixed and Hot Seating

Conference Calls

Cisco Built in Bridge Call Recording Features

Secure call recording and compliance for enterprises and
businesses of any scale
Synchronized agent screen and audio capture
Cloud based/HTML5‚Äźdriven
PCI compliance masking
Unlimited scalability and storage
AI-driven voice analytics for sentiment, emotion and content
Complete agent Interaction management
Meets GDPR, MIFID II, HIPAA, Dodd Frank & many other
Compliance Regulations
Fully customizable reporting and analytics
High availability, Five-Nines reliability (99.999% availability)

Cisco Built in Bridge Call Recording Requirements

  • CUCM 9.x.x or higher
  • CUCM must be programmed to support BIB on all targeted recording extensions
  • Cisco 3rd generation or newer IP phones that support BIB (click here for a list of supported devices)