Cisco Built In Bridge & CUCM Call Recording | CallCabinet

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Cisco Built in Bridge Call Recording

Atmos call center software screenshot
Atmos by CallCabinet call recording logo

CallCabinet, a Cisco-preferred solutions partner offers full integration with Cisco UCM. CallCabinet Atmos is fully integrated and compliant with the Cisco portfolio of Unified Communication Manager platforms (CUCM).

CallCabinet has thoroughly tested and fully integrated Atmos with CUCM for Automatic Call Recording (ACR). The CUCM and supported Cisco IP phones and devices actively connects to the Atmos recorder to send through the voice streams and metadata to be recorded using Built-in-Bridge (BIB). The captured audio and data is secured, encrypted, and stored on the Atmos Cloud Network using best-of-breed security and ensuring global compliance standards.

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Since Atmos is a Cloud-based SaaS, it easily and affordably deploys into Cisco-based contact centers of any size. Atmos also comes loaded with features to enhance and control Quality Assurance.

Atmos Dashboard

Supported Call Scenarios

Atmos supports the following Cisco Call Recording Scenarios

Inbound / Outbound Calls

Inbound / Outbound Calls

Transferred Calls

Transferred Calls

Fixed and Hot Seating

Fixed and Hot Seating

Conference Calls

Conference Calls

Cisco Built in Bridge Call Recording Features

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Secure call recording and compliance for enterprises and
businesses of any scale
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Synchronized agent screen and audio capture
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Cloud based/HTML5‐driven
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PCI compliance masking
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Unlimited scalability and storage
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AI-driven voice analytics for sentiment, emotion and content
analysis
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Complete agent Interaction management
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Meets GDPR, MIFID II, HIPAA, Dodd Frank & many other
Compliance Regulations
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Fully customizable reporting and analytics
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High availability, Five-Nines reliability (99.999% availability)

Cisco Built in Bridge Call Recording Requirements

Atmos call center software screenshot
  1. CUCM 9.x.x or higher
  2. CUCM must be programmed to support BIB on all targeted recording extensions
  3. Cisco 3rd generation or newer IP phones that support BIB (click here for a list of supported devices)