CUCM Call Recording Integration Through Built-In Bridge Diagram
CallCabinet’s CUCM call recording integration forks the media and metadata from the Cisco Unified CommunicationsCall Manager (CUCM) and the associated phone to Atmos for buffering, encryption and storage in the secure Atmos Cloud.
This CUCM call recording integration follows the standard CallCabinet Built-in Bridge integration.
This method is beneficial because it supports all call scenarios (inbound, outbound, internal, transferred, conferenced, etc.), and call metadata includes recorded telephone extension and/or agent login.