Microsoft Teams Call Recording

What is Microsoft Teams compliance recording?

| September 21, 2022
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If you’re one of the many organizations out there that believe Microsoft Teams’ compliance recording features completely protect you against regulations such as GDPR, Dodd-Frank, MiFID II and many more, guess again. 

It is certainly true that Microsoft Teams does offer a certain level of compliance with its policy-based recording, but it is simply not enough if you are operating in any of the world’s most heavily regulated industries. 

Financial services, healthcare, manufacturing and insurance, are only a few that come to mind that require more than the built-in compliance features to avoid regulatory fines. 

Before we get ahead of ourselves by talking about regulatory fines, let’s look at what Microsoft Teams has to offer regarding compliance recording and data handling. 

Microsoft Teams Policy Recording

Microsoft Teams’ knowledge base article on compliance recording states the following: “Policy-based recording enables organizations that adopt Microsoft Teams for calling and meetings to stipulate, using an administrative policy, when calls and online meetings should be automatically recorded and captured for subsequent processing and retention as required by relevant corporate or regulatory policy.”

While this is perfect for the day-to-day recording of interactions that do not have to meet regulatory requirements, it also means that a lot may be left open for interpretation and human error when it comes to total compliance. For example, regulations are known to change frequently, and if any specific regulation were to mandate new rules, would your Microsoft Teams environment be able to automatically comply?

Third-party solutions provide the answer

Fortunately, Microsoft is aware of these compliance gaps and has allowed a select group of solution providers to address this critical component as stated: “Teams has been enhanced to support integration of third-party recording solutions, including the platform functionality, user experiences, and administrative interfaces needed to provide an end-to-end solution for configuring, managing, recording, storing, and analyzing Teams communications.” 

While there are some options when selecting a compliance recording solution for Microsoft Teams, few provide the depth and comprehensive compliance that CallCabinet does. 

CallCabinet fills every compliance gap

Not only is CallCabinet the original, but it continues to be the most comprehensive compliance call recording solution available. Fully Microsoft Teams Certified, CallCabinet helps enterprises around the world maintain regulatory compliance across Microsoft Teams’ voice, video, and screen sharing. 

What CallCabinet adds to Microsoft Teams

Regulatory compliance requires a more holistic approach to data security and handling. The following table explains exactly what CallCabinet can add to your Microsoft Teams environment:

Microsoft Teams recording with CallCabinet compliance recording
Manual and peer-to-peer Teams recordings are user-managed, not automated Per user configurable recording is automatically enforced for all Teams calls, managed via Microsoft Teams Policies
Teams’ SharePoint storage falls short ofsecurity stan dards regarding data deletion Compliant storage capability, in the cloud and on-site, fully encrypted, with locational controls for data sovereignty
Recordings are not centrally stored, giving individual users complete control of calls; including downloading and sharing, which makes calls vulnerable to alteration and compliance issues Recordings are centrally stored and managed to provide flexible access control, security, auditability, encrypted compliance sharing, and long-term retention controls
Teams lacks search capabilities, tagging and timeline perspective Powerful keyword and phrase search dashboard for compliance review, security checks, agent training, dispute resolution, call tagging and more
No speaker identification or keyword analysis in MS Stream, leaving organizations without business-critical insights Highly accurate speech-to-text transcription, speaker and crosstalk detection, and sentiment/emotion analysis
Recording capability is limited to Microsoft Teams client only Complete compliance recording platform for Teams and most other VoIP and unified communications systems
SharePoint data storage lacks compliant security layers that protect data when shared Comprehensive audit trail of all system activity ensures the ability to meet the strictest INFOSEC and regulatory standards
Teams’ non-resilient recording infrastructure is subject to s ervice disruptions resulting in unrecorded calls Fully resilient 2N recording capability hosted in Microsoft’s global Azure cloud

Oh, and about regulatory fines

Regulatory fines are very much a reality, and in fact, handing out fines is picking up pace. News pertaining to hefty fines for some of the world’s largest organizations is breaking regularly, and the hits seem to keep coming as organizations scramble to achieve compliance across their communications in a rapidly-changing environment. Harsh as they may seem, these fines can be avoided.  

Avoid compliance failure

Your organization has already chosen Microsoft Teams as your communications platform. Isn’t it time you add CallCabinet for complete Microsoft Teams compliance recording

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