The Big Shift
Business moves swiftly. So it’s hardly meaningful to state that “the business world has changed within the last few years.” Of course it has. But the way it’s changed is really unprecedented.
Driven to find working solutions during one of the worst pandemics in over a century, enterprises around the world have rushed to embrace collaborative unified communications (UC) platforms. About 93% of enterprises have increased their UC investments since the pandemic, and the market is expected to grow at an eye-opening Compound Annual Growth Rate (CAGR) of 35% over the next 3 years.
Leading the way is Microsoft Teams, a unified communications platform launched just five years ago that today commands about 35% of the UC market with over 250 million active monthly users collaborating for 2.7 billion minutes (45 million hours) daily.
That is nothing short of a major transformation and despite a relaxation of pandemic protocols, it’s not going away. In fact, 83% of employers report that the shift to remote work (enabled by UC) has been successful for their businesses.
That’s not to say that the sudden shift to remote work via unified communications platforms has been seamless. Both businesses and employees have had to adapt swiftly, as have the UC tools themselves.
Thus, it has fallen to third-party solution providers such as CallCabinet to help fill in the gaps between the compliance needs of enterprises and the capabilities of platforms like Microsoft Teams.
CallCabinet’s groundbreaking cloud-based enterprise recording platform was already an ideal solution for providing compliance and quality assurance for a remote workforce before the pandemic. But seeing the meteoric rise of Microsoft Teams, CallCabinet made the decision to invest itself in supporting the platform, resulting in nothing less than the most comprehensive UC recording solution on the planet.
That may be a bold statement, but it’s supported by a wealth of features that are simply not available in any other competitive recording solution. Period.
Let’s examine those 8 key features one by one:
1. MICROSOFT TEAMS CERTIFIED
CallCabinet’s award-winning cloud-native recording platform was one of the very first to receive Teams certification from Microsoft. To date, only a small number of solutions have done so, rendering the field of competitors relatively slim.
2. AZURE CLOUD-NATIVE
One of the most significant factors aligning the CallCabinet and Microsoft Teams platforms is the seamlessness of their interoperability. That’s partly due to the fact that both solutions are native to Microsoft’s Azure cloud, making the two naturally amicable.
3. TEAMS APP ADD-IN
Not only are the platforms served from the same cloud, but CallCabinet’s app add-in is purpose-built for Teams allowing users to quickly review and access their recent call recordings from within Microsoft Teams.
4. COMPREHENSIVE RECORDING
Whether your business is recording for compliance, quality assurance, or both, CallCabinet’s solution is able to fully record audio, video, and screen captures like no other platform, especially within the Microsoft Teams platform environment.
5. AUTOMATIC RECORDING FEATURE
One of the features that can be enabled and that makes CallCabinet solution so ideal for compliance within Teams is its ability to record calls and contacts automatically. This feature significantly reduces an enterprise’s risks for non-compliance.
6. POWERFUL GRANULAR SECURITY & PERMISSION OPTIONS
Our granular permissions allow Admins to grant rights which can include stop, pause and restart recording as needed, ensuring that teams and enterprises can easily control exactly what needs to be recorded.
7. ALL-YOU-CAN-CONSUME VOICE ANALYTICS
Using cutting-edge natural language processing (NLP), CallCabinet’s AI-driven voice analytics transcribes and structures your voice data. With a pricing structure that allows you to fully engage this feature, it is invaluable for search, customer experience (CX) and business intelligence (BI).
8. CLOUD AND ON-PREM SOLUTIONS
Microsoft Teams may be bound to the cloud (though hybrid solutions are available), but that doesn’t mean your enterprise recording is. CallCabinet’s solution can be implemented either in the cloud or on-premise giving enterprises greater flexibility.
Of course, these are not the only features to recommend CallCabinet’s award-winning solutions to enterprises. The features listed above are merely what sets the platform apart from others within the Microsoft Teams environment.
There are plenty of other enticing features of CallCabinet’s platform, such as its military-grade 256-bit AES rotating encryption and multi-factor security, its universal data sovereignty supported by data centers on six continents, and its ability to automatically perform PCI redaction. It can be also implemented extremely quickly and scaled to virtually any size needed for your enterprise.
CallCabinet can even help enterprises manage their digital transformation by assisting in “jailbreaking” legacy voice data and moving it to the cloud, where it becomes actionable for business intelligence for other third-party platforms. Plus, our “five-nines” uptime (99.999%) ensures our clients will be able to access their data 24/7/365, with or without the aid of our global support team.
So, while the claim that CallCabinet offers the most comprehensive UC recording solution on the planet may seem overstated, it’s really just the plain truth.
It’s kind of like the statement that “CallCabinet invented cloud-native compliance recording.” It may be surprising, but it also happens to be 100% true. Why else would CallCabinet be the leader in UC platform recording?