With Atmos PLUS you can see how employees are communicating with customers.

Atmos PLUS gives you a 360 degree view of customer touch points and allows you to track how employees handle specific customer situations, interactions and day-to-day activities, all from one screen!

An All-In-One Customer Experience

Voice Recording
Screen Capture
Employee Evaluation
Employee Training
Employee and Supervisor Notes
Compliance Support
Call Tagging
Call Detail Information

Atmos PLUS is designed to be operational in minutes. Our intuitive web interface makes it easy to navigate through calls and playback, with Atmos PLUS features available from a single screen. With just a simple tutorial, you can be up and running without losing valuable staff time to training.

Record
using our award winning technology
Encrypt
to meet global compliance
Store
in a network of global data centers
retrieve
with our secure user interface
Evaluate
& easily monitor your employees
Report
& analyze with reports & analytics

ATMOS PLUS
Benefits

360 degree view of the customer experience
Improve customer service and loyalty
Create measurable employee performance incentives
Resolve customer issues quickly and effectively
Gauge employee performance through interaction management
Create an employee training program
Adherence to PCI Compliance
Low cost, pay-as-you-grow!

ATMOS PLUS FEATURES

Graphical User Interface

Easy to use, easy to navigate.
Caller ID
Called party ID
Date and time
Direction of the call

Graphical representation of the call during playback

Wave graphic depicting the call.
Navigate directly to a portion of the call.
Mark a specific portion of the call to highlight areas.

Notes

Add Notes to specific highlighted sections of a call.
Tag sections of a call with Account Numbers or other information.
Notes taken during a call can be previewed below the recorded call.
Upon playback, the supervisor can see where in a call the employee took a specific note. Supervisors can scroll from note to note.
Each note is time and date stamped and cannot be edited. Any additional information added to a note is automatically appended to the note with the time and date stamp of the new information.

Call Listing

Flexibility to flag, download, email or score the customer experience
Easy filter options to search for specific calls based on date, time, agent, etc.
All accessible from one screen!

Capture screens in addition to voice calls to measure how employees handle customer situations.

Helps provide a 360 view, along with the voice recording, to see the entire customer experience.
Set the frequency and intervals of when each snapshot of a screen capture takes place. This can be set by minutes, seconds or even down to fractions of a second to provide a continuous feed of screen information without consuming network bandwidth.
During playback of a call, Atmos PLUS will display a preview of the screen snapshot next to the call, along with a graphical marker in the call when the capture actually took place. Each Screen Capture has a marker so that the supervisor can monitor what is being said and what screen or application the employee is using during the call.

Obtain accurate and measurable performance metrics of your customer service staff

Measures performance based on agent interaction with customer.

– Was the customer greeted properly?
– Does the agent reiterate/understand the customer’s problem?
– Is the agent courteous to the customer?

All metrics can be weighted according to your express business / customer requirements.
Measure agents against each other for an overall understanding of group performance.
Identify whether individual agents require additional training by gaining insight into skills gaps.
Monitor employee performance against compliance standards.
Proactively initiate corrective action when quality of service is compromised.

Compliance “Muting” where the voice and screens are hidden from the listener during PCI Compliance mode.

In line with PCI (Personal Credit Information) Compliance, Atmos PLUS highlights the section of the call where the PCI compliance takes place, depicting the silence in the recording and where the screen capture is blocked.

Standard and User Created Reports

Select or modify from our list of standard customer experience reports.
Create your own custom reports to meet your business and customer management needs.

Custom Scorecard that offers Supervisors ability to score employees on customer interactions

Set customer service standards and measure against a scorecard that you create.
Create your own interaction scorecard or use one of the standard pre-built ones.
Assign values to questions to calculate an overall score or section score.
Our easy-to-use visual scorecard creator allows you to create your own custom scorecards to meet your customer standards.

Call us now

1 (800) 653-1389

Key facts

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Enhanced voice recording
Fully compliant
No additional hardware required
All calls securely recorded

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Fully redundant and backed up
99.99% availability
Unlimited growth potential
Cloud-based HTML5‐driven

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Atmos Screenshots

DASHBOARD VIEW

CALL LISTING

CALL DETAILS

QUALITY ASSURANCE

What it’s all About

Atmos Call Recording is a multi‐award winning application developed by CallCabinet, market leaders in enterprise voice logging and call recording solutions. Our knowledge and expertise in the enterprise provide the market with a first of its kind, cloud-based COMPLIANT and secure call recording solution. Whether calls need to be recorded for staff training, dispute resolution, compliance or security reasons, Atmos provides complete flexibility, scalability and unlimited storage of calls and other sensitive data without additional hardware or installation services. All calls are stored in a 256-bit encrypted format, with the original file preserved in its original state with a rotating encryption methodology that is unique and

specific to each individual call. This makes all recordings 100% compliant with regulations and legislation. All calls are stored in our cloud servers and are not only backed up, but have a redundant option across multiple servers and geographical locations. Atmos supports multiple time zones, multiple recording locations and the ability to search, sort and locate calls within seconds. Whether there is 1 location with 5 extensions or a nationwide infrastructure with multiple branches and millions of calls, our complaint call recording solution can do the job.

Specialized Atmos solutions

Atmos has a revolutionary solution irrespective of the size of the organization or the recording needs. Atmos integrates seemlessly with Skype for Business, Asterisk and mobile calls. CallCabinet is constantly developing new features and functions for Atmos as requirements are identified. Take us for a Test Drive and find out how you can join the call recording revolution!