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Atmos PLUS Lets You See How Employees Communicate with Customers

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Atmos PLUS provides you with a 360 degree view of customer touch points that allows managers to track how employees engage with customers, handle specific situations, and conduct daily activities, all from one screen!

An All-In-One Customer Experience

  • Voice Recording
  • Screen Capture
  • Employee Evaluation & Training
  • Employee & Supervisor Notes
  • Compliance Support
  • Call Tagging
  • Detailed Call Information

Atmos PLUS is designed to be user friendly. Its features are so easy to learn that after a brief tutorial you’ve mastered the software in minutes! Since valuable face time with staff isn’t wasted learning how to use the system, management can now focus on what matters. Our intuitive web interface makes playback and call navigation easy. You’re not jumping all over trying to remember where a particular feature is located because all Atmos PLUS features are available from a single screen.

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  • call recording, Call-Cabinet-Encrypt, Atmos, callcabinet
    Record
    using our award winning technology
  • call recording, Call-Cabinet-Encrypt, Atmos, callcabinet
    Encrypt
    to meet global compliance
  • call recording, Call-Cabinet-Store
    Store
    in a network of global data centers
  • call recording, Call-Cabinet-Retrieve, Atmos, callcabinet
    retrieve
    with our secure user interface
  • call recording, Call-Cabinet-Evaluate, Call-Cabinet-encrypt, Atmos, callcabinet
    Evaluate
    & easily monitor your employees
  • call recording, Call-Cabinet-Evaluate, Call-Cabinet-Encrypt, Atmos, callcabinet
    Report
    & analyze with reports & analytics

Call Recording Atmos Plus Benefits

ATMOS PLUS
Benefits

  • 360 degree view of the customer experience
  • Improve customer service & brand loyalty
  • Create measurable employee performance incentives
  • Resolve customer issues quickly & effectively
  • Gauge employee performance through interaction management
  • Create custom employee training programs
  • Adherence to PCI Compliance
  • Low cost, pay-as-you-grow!

ATMOS PLUS FEATURES

Graphical User Interface

  • Easy to Use & Navigate
  • Caller ID
  • Called Party ID
  • Date & Time Display
  • Call Direction

Graphical Call Representation

See Calls Represented Visually During Playback

  • Wave Graphic Call Depiction
  • Go to Any Part of a Call
  • Flag Areas for QA Review or Bookmark for Later

Notes

  • Add Notes to Specific Highlighted Sections of a Call
  • Tag Call Sections with Account Numbers or Other Information
  • Preview Notes Taken During a Call Below the Recording
  • Supervisor can see where in a call the employee took a specific note
  • Supervisors Can Scroll from Note to Note
  • Each Note Has a Time & Date Stamp That Cannot Be Edited
  • Info Added to a Note is Automatically Appended with a New Time & Date Stamp

Call Listing

  • Maximum Flexibility to Flag, Download, Email or Score the Customer Experience
  • Easily Search for Specific Calls Using a Variety of Filters: Date, Time, Agent, etc.
  • Access All Features from One Screen!

Agent Screenshot Capture

Enhances Audio to Measure How Employees Handle Customer Situations

  • Along with Traditional Voice Recording, Screenshots Provide a More Holistic View to Understand the Entire Customer Experience
  • Set the Frequency and Intervals Screenshot Captures Take Place By Minutes, Seconds or Even Fractions of a Second!
  • Receive a Continuous Screenshot Feed without Consuming Additional Network Bandwidth
  • Atmos PLUS Displays Screenshots Next to the Call During Playback, Along with a Graphical Marker of When the capture Was Taken in that Call
  • Each Screen Capture Is Marked So that Supervisors Can Monitor What Employees Say & When, and See the Agent’s Screen or Application in Use During the Call

Define Custom Agent Evaluation Metrics

Define agent performance metrics to measure their interactions with customers accurately

– Was the customer greeted properly? – Was the Agent courteous to the customer?, etc.

  • All metrics can be weighted according to your express business & customer requirements
  • Measure Agent Performance Individually or Against Others to Better Understand Group Performance
  • Gain Actionable Insights That Identify Skill Gaps or Additional Training Needs of Individual Agents/Groups
  • Monitor Employee Performance for Compliance with Global Regulations and Company Protocols
  • Proactively Initiate Corrective Action If Service Quality or Regulations Are Compromised

PCI Compliance “Masking” 

In line with PCI DSS (Personal Credit Information Data Security Standards) Compliance, Atmos PLUS hides select audio & visual info from listeners when personal data applicable to PCI compliance standards is given.

  • During the masked portion of the call, audio is muted and replaced with silence and screen capture is blocked
  • PCI Masking can only be removed by court order

Customize Reporting

  • Use our templates or create your own user-defined reporting dimensions
  • Select or Modify Reporting Dimensions from Our List of Standardized Customer Experience Options
  • Create Your Own Custom Reports to Meet Your Company’s Specific Business and Customer Management Needs

Custom Scorecards

  • Offers supervisors the ability to score agents on customer interactions
  • Set Customer Service standards & measure on a scorecard that you create
  • Use system-defined questions or create your own interaction scorecard
  • Assign values to questions to calculate an overall score or section score
  • Our scorecard creator is visually-intuitive & easy to use

Call us now

Key facts

      • Call-Cabinet-Products-Voice-Recording Enhanced voice recording
      • Call-Cabinet-Atmos-CompliantFully compliant
      • Call-Cabinet-Products-HadwareNo additional hardware required
      • Call-Cabinet-Atmos-SecurityAll calls securely recorded
      • Call-Cabinet-Products-BackupFully redundant and backed up
      • Call-Cabinet-Availability99.99% availability
      • Call-Cabinet-Foundation-GrowthUnlimited growth potential
      • Call-Cabinet-Foundation-HTML5Cloud-based HTML5‐driven

Atmos Screenshots

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DASHBOARD VIEW

CALL LISTING
CALL DETAILS
QUALITY ASSURANCE

What it’s all About

Atmos Call Recording is a multi‐award winning application developed by CallCabinet, market leaders in enterprise voice logging and call recording solutions. Our knowledge and expertise in the enterprise provide the market with a first of its kind, cloud-based COMPLIANT and secure call recording solution. Whether calls need to be recorded for staff training, dispute resolution, compliance or security reasons, Atmos provides complete flexibility, scalability and unlimited storage of calls and other sensitive data without additional hardware or installation services. All calls are stored in a 256-bit encrypted format, with the original file preserved in its original state with a rotating encryption methodology that is unique and

specific to each individual call. This makes all recordings 100% compliant with regulations and legislation. All calls are stored in our cloud servers and are not only backed up, but have a redundant option across multiple servers and geographical locations. Atmos supports multiple time zones, multiple recording locations and the ability to search, sort and locate calls within seconds. Whether there is 1 location with 5 extensions or a nationwide infrastructure with multiple branches and millions of calls, our complaint call recording solution can do the job.

Specialized Atmos solutions

Atmos has a revolutionary solution irrespective of the size of the organization or the recording needs. Atmos integrates seemlessly with Skype for Business, Asterisk and mobile calls. CallCabinet is constantly developing new features and functions for Atmos as requirements are identified. Take us for a Test Drive and find out how you can join the call recording revolution!


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industry Recognition

A few of the industry awards we have recently received.

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