This knowledge base article explains how to add users to the CallCabinet Recording Zoom Group.
After successfully registering, CallCabinet will automatically generate a Zoom Group for each of your CallCabinet sites. Users can be assigned to these groups as needed.
For example, if you have two sites named New York and Chicago, two groups will be created in your Zoom Account: “CallCabinet Recording Group – New York” and “CallCabinet Recording Group – Chicago”.
When a user is added to the “CallCabinet Recording Group – New York” Zoom Group, recordings for that user will upload to the “New York” CallCabinet Site.
The following steps will assist you in adding users to this group. If configured, Scheduled Meetings, Instant Meetings and Zoom Phone calls will automatically be recorded for each of the users in this group.
Note: Users added to this group must have the correct Zoom Licenses assigned. Basic options do not allow automatic recording.
- To automatically record Zoom Meetings, the user must have the Licensed User Zoom License.
- To automatically record Zoom Phone, the user must have the Paid Plan Zoom License.
- To automatically record Zoom Contact Center, the user must have a ZCC license assigned, and Automatic Call Recording settings adjusted accordingly in your Zoom Account. To learn how to change the Automatic Call Recording settings for Zoom Contact Center, please refer to the following Knowledge Base article.
In your Zoom Account Management Portal, navigate to User Management >> Groups.
You will notice the new CallCabinet Recording Groups that has been created automatically.
Click on “View” for the group you which to add users to.
Click on the Total Members count link in the Member section.
Click on “Add Members” button.
Enter the email addresses of the users you want to add to the group and click the “Add” button.
Once users are listed as Members in their respective Zoom Groups, their Zoom Meetings, Zoom Phone and Zoom Contact Center recordings will automatically upload to the corresponding CallCabinet sites in the CallCabinet platform.
Should you have any questions or need assistance on any of the above, please contact CallCabinet support.