Knowledge is Power

CallCabinet Knowledge Base Articles

Atmos

Setting up Manual PCI Compliance for Atmos Call Recording
Joining multiple companies to one user login
Setting up Call Recording for Vodia on Atmos
Setting up Atmos call recording for Asterisk and FreePBX
Atmos Client – Delay WAV processing until call completion
Set Atmos CCModule to start automatically on system boot
Setup BroadWorks for BroadSoft SIPREC Recording
Setup BroadWorks for BroadSoft SIPREC Recording
Setting up FreePBX post recording script
Bicom Call Recording
BroadSoft – SIPRec Recording – Failover & Redundancy
Atmos User Interface Change Log
Atmos User and QC security permissions
Setting up Atmos call recording for Loway QueueMetrics
What Licenses Do I need to Record Microsoft Teams Calls?
Enabling Two-Factor Authentication (2FA) in Atmos
What servers do I need to record Microsoft Teams?
How do I retrieve calls from a previously deleted agent?
If I delete a QA User will the QA evaluations still be recorded?
What if I delete an Agent by mistake?
Can I restrict Users to only access & listen to their recordings?
Can I restrict Users to access & listen to a group recordings?
Can I restrict Users to access & listen to recordings from Sites?
What is a retention policy and how does it work?
What if I delete a User by mistake?
How do I restrict access to Atmos by IP Address
How to enable load balancing for Microsoft Teams call recording
Metaswitch Recording – Failover & Redundancy
How to download your call recording data