Atmos Microsoft Teams Integration | Call Recording

Atmos Microsoft Teams Integration

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CallCabinet Atmos integrates seamlessly with Microsoft Teams to bring award-winning interaction compliance, quality assurance, agent evaluation, and analytics to enterprises of any scale.

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Whether you’re using softphones, desktop phones or a combination of both, Atmos is adaptable to your network and easily installs to capture your call data.

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Record Your UCaaS Conversations

There’s finally an easy path to call recording and QA for Microsoft Teams UCaaS: CallCabinet Atmos. From enterprise to SMB, organizations of all sizes collaborate using Microsoft Teams, and Atmos accommodates them all with its scalable, flexible, monthly Call Recording as a Service (CRaaS).

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Simple, Rapid Deployment Into Your Network

When using softphones, Atmos interfaces at the call endpoint, recording inbound, outbound, and internal calls. With desktop phones and Teams Direct Routing, Atmos captures your call data through SIPRec from your SBC. Our desktop client is configured in minutes and requires no additional resources or plugins to work on your network, eliminating points of failure other solutions burden your operation with, as well as the installation and maintenance costs of outdated hardware solutions.

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Integration On-site, Off-site, Anywhere

Atmos easily integrates into your Unified Communications network to support any hosting configuration you’re using, including on-premise, carrier-hosted, and even Microsoft-hosted Cloud PBX deployments. See below to learn how Atmos will integrate with your Microsoft Teams environment.

How Do You Use Microsoft Teams?

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I Use Softphones

The Atmos desktop client collects inbound, outbound and internal calls directly from the Teams-enabled device as it runs silently in the background

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I Use Soft / Desktop Phones

Softphones are captured by the Atmos desktop client. Inbound and outbound (direct routing) calls on desktop phones are collected via SIPrec from your Session Border Controller (SBC).

Call Recording, Quality Assurance, Ai-Driven Analytics and More

Your workforce collaborates constantly through Microsoft Teams, but simply capturing the conversations isn’t enough to optimize the performance of your personnel. Atmos also delivers best-of-breed quality assurance tools, with speech-to-text transcription, speaker identification, and AI-driven analytics. Atmos is designed to make call compliance in any market easy and effective.

Atmos Microsoft Benefits

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Microsoft Teams On-Prem or in the Cloud
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Fully customizable reporting and analytics
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Rapid, cost-effective deployment, on-site, off-site, anywhere
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PCI compliance masking
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Call recording compliance for businesses of any size
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Keyword and Key Phrase detection
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Unlimited throughput through a single connection
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Eliminates hardware installation and maintenance costs
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Unlimited scalability and storage
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AI-driven voice analytics for sentiment, emotion and content analysis
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Call Recording as a Service (CRaaS)
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Meets GDPR, MIFID II, HIPAA, Dodd Frank & many other Compliance Regulations
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Complete agent Interaction management
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High availability, Five-Nines reliability (99.999% availability)