PCI compliance standards safeguard the personal data customers share over the phone during vital financial transactions. Providing security for your customer’s data isn’t merely a good practice, it’s critical to protecting your organization.
How Atmos PCI Redaction Works
Redaction permanently deletes a customer’s personal data from your call recordings, defending it against exposure and theft.
This action on the recording is irreversible by design so as to protect vital data like credit card information, social security numbers, and other customer financial data. This also protects the enterprise using Atmos. Data breaches have become a fact of life for all of us, especially financial institutions. The source of the breach never needs to be your call recordings when you use Atmos to redact your PCI data. Not only is the recording altered, but the transcript also removes and replaces personal financial data with hash marks.
CallCabinet Atmos empowers users to reliably protect customer data within PCI DSS requirements. Redaction is easily activated through a button click that adds an additional license to your Atmos deployment.
4 Layers Of PCI Security
Through its PCI DSS module, Atmos scrubs personal financial data across 4 vulnerable layers, providing maximum security for your institution and your customers.
Audio Redaction permanently removes any sensitive spoken data from call recordings. Upon playback of a call, Atmos masks the audio file across the call segment where PCI redaction occurred. The lock graphic to the left shows such an instance. Since the audio has been permanently scrubbed, Atmos skips this time segment and jumps to the next segment.
Transcription Hashing removes financial and sensitive customer data inside your Atmos Speech-to-Text transcriptions, replacing the sensitive text with hash marks, signifying that PCI data has been removed.
Screen Capture Redaction
Screen Capture Redaction masks financial data detected inside of Atmos screenshots. During playback, Atmos automatically redacts any screens that are associated with PCI data, skips that segment of the call and resumes synchronously with the call audio.
Cloud Encryption conceals the data on the Atmos Call Network with 256-bit AES rotating encryption.
PCI Compliance Deployment Is Easy
Your PCI compliance solution should adapt to your call network, not the other way around.
Redaction Method 1:
Automatically via AI Recognition
Using this method of PCI redaction, Atmos’ AI speech recognition engine monitors your conversations in real-time.
Atmos is capable of recognizing and permanently redacting sensitive data in the conversation like social security and credit card numbers. This method offers enterprises an effortless path to PCI DSS compliance. Not only is it reliable, it’s flexible. Our analytics engine can be trained to redact only numbers with certain prefixes, or to redact any consecutive string of numbers. Our AI can be tweaked to suit your needs down to incredibly precise specifications.
Redaction Method 2:
Via API Call
Some credit card systems require a different method of enabling PCI compliance on recorded calls.
For instance, these systems may require redaction while an agent is actively viewing the input fields that hold credit card data. In such an instance, an API can connect the agent’s system to Atmos’ redaction functions. For these users, we’ve developed the Atmos Desktop Client which runs that API call on every extension that needs PCI compliance. We even provide a script that allows easy deployment of this capability across all those extensions at once. PCI redaction can either be triggered automatically in what we call silent mode, or manually by the agent as needed.