A few weeks back, I got an email. It was from Ryan at CallCabinet, a call recording solution provider in Florida.
Ryan told me about Atmos, one of their products, made for recording Skype for Business voice calls.
He’d seen my prior reviews of Skype-related products, and asked if I’d like to try out Atmos. Great idea! I’m always happy to try out new software.
Ryan kindly set me up with a full demo account. Last week, I installed the Atmos app on my laptop & conducted a week-long test. Here are my findings.
What Atmos Does
Atmos records voice calls. It has three integrations right now – for Asterisk, mobile, and Skype for Business (also supports Office 365). No server access is required to run Atmos, and you don’t need any additional hardware.
It works by running a small app in the background, which performs the recording & transmits it to your CallCabinet account on their cloud servers. Recordings are not stored on your local computer.
Installation process is a little more involved than, “download this app & run it.” You must create a new CallCabinet account, which generates two numbers: a Customer ID and Site ID. These connect your desktop Atmos client to your CallCabinet account.
Nice way of doing it, I think. Avoids the need to configure servers. (It works through a VPN too!)
Once the Atmos app is installed, it quietly does its job without bothering you. No popup notifications.
The CallCabinet Recordings Dashboard
The Atmos app is only half of the solution. The other is the web-based dashboard where your call recordings are stored. To access that, you’ll log into your CallCabinet account.
Once logged in, you see a Homepage with statistics on your recent calls. Switch to the Calls window…and there’s the list of your call recordings.
From here you can play back the recording (the Play icon to the left, blue square), or download an MP3 (the Download icon on the right, red square).
I’ve played every recording on this list back. The clarity is great–no echo, only one instance of voice glitch, and the recordings captured every second of the call.
Atmos Features I Like
The Atmos solution is focused on one thing only: call recording. I always like it when software does one job and does it well. Atmos definitely does it well.
They do have some backend features I like too. Features useful for maintaining an office’s safety, like:
- Recordings are stored using 256-bit encryption
- Atmos dashboard is compliant with regulatory legislation
- Redundant backups
When I talked with Ryan, he mentioned upcoming features like screen capture, analytics, and reporting. I’m curious about the analytics & reporting myself. Always like looking at the numbers!
Results: A Clean Solution if You Need to Record Your Calls
One of the terms I like to use when describing software is “clean.” To me, “clean” software is focused on its goal both in content and in visuals. Its UX is easy to figure out. The feature set isn’t overloaded.
Based on this demo, I can say that CallCabinet’s Atmos Skype4B Recorder is definitely “clean.” Setup is fast, no server configuration required. The dashboard uses HTML5, which makes for high-contrast, easy-to-read windows. The pricing is very reasonable for what you get (rates as low as $18 per user per month for 1,000 hours, with unlimited storage for up to 5 years).
Do you record your calls? With what software? Please comment or email your app of choice. I still have a little time on this demo; if we have a few other contenders, I’m happy to do a compare-and-contrast!