Atmos Archives | Call Recording

CallCabinet to release the biggest upgrade ever to our industry-leading Atmos cloud-based call recording platform

Our users spoke, and we listened. To everything, from suggestions on how to streamline the interface, to wish lists of features and capabilities that would easily make Atmos the most powerful call recording solution on Earth.

We listened, and then we set to work.

Our vision for Atmos has always been as innovative as it was aspirational. By creating a cloud-based platform, CallCabinet began a revolution in call recording. Decentralized, secure, powerful and above all, easy-to-use, Atmos was a game-changer.

And now we’re changing it again.

We realized that in order to add the innovative features you wanted, we’d have to completely rebuild the platform’s architecture from the ground up. So we did. And while we were at it, we streamlined the interface, making it more compact and intuitive. And we did it without changing things around. So there’s no learning curve. No downtime. In fact, you’ll probably find it’s quicker to use than ever.

We also made it easier for our partners to manage licensing and modify the platform to align with their branding. The new upgrade allows our partners to let their customers test drive new features and make sure Atmos is the best choice for them (spoiler alert: It is).

And beneath it all, the new, modular architecture allows us to add amazing new features in the future. Features like video recording, chat recording, text to speech analytics (keyword spotting), and sentiment analysis that will parse the tone of your recorded calls automatically, alerting you only to the calls that need attention. All of these features are either in development, or scheduled for development, and will be coming to the platform in the future.

So let’s be clear about this. The new version of Atmos launching April 10 is not an “update.” That’s a term software companies use when they release a new version of their software with bug fixes and maybe a new feature or two.

This is an “upgrade.” When you log in to your Atmos platform, what you’ll be working on is a completely new platform. The only things that haven’t changed are its name, usability, and our commitment to providing an industry-leading cloud-based recording solution that is worthy of being called “the best.”

That will never change.

THE ATMOS UPGRADE GOES LIVE ON APRIL 10

Avaya Call Recording

Immediate Release: CallCabinet enhances it’s compliant call recording solution for Avaya

CallCabinet Corporation is pleased to announce that it has added enhanced support to integrate  Avaya for Atmos, its cloud-based, multi-tenant, compliant call recording and agent evaluation solution.

 

With thousands of businesses relying on the flexibility and versatility of Avaya and Avaya Contact Centers, the latest update to CallCabinet’s multiple award-winning Atmos call recording solution ensures that Avaya users can easily, and cost-effectively, meet the required global standards for call recording compliance, security and management.

 

According to CallCabinet CEO Ryan Kahan, the enhancement to CallCabinet’s Avaya premise-based offering, and the inclusion of support for the Atmos cloud-based product, adds Avaya to an exponentially growing lists of users enjoying the feature rich benefits, flexibility and cost savings of the Atmos solution.

 

“By significantly reducing the overhead and costs associated with on-premise call recording for Avaya users, we are able to make our partners far more competitive, while offering the vendor’s user base a unique and disruptive call recording solution from SME to Enterprise businesses, confirmed by the volume of recent inquiries,” Kahan said.

 

“To date, CallCabinet’s solutions have always been able to integrate with Avaya systems and we offer support for all types of Avaya recording, including Analogue, Digital, VoIP, DMCC, TSAPI and port mirroring.  This multiple approach to Avaya integration offers the best possible solution to record calls within Avaya  throughout the system from cradle to grave.  The DMCC and TSAPI integration allows Atmos to track Avaya Contact Center Users by login, thus offering a “free seating” concept where calls for Avaya users are recorded and stored by Agent ID rather by extension or physical telephone location.  This capability offers the benefit of flexible seating, recording and quality management for the Avaya Contact Center.”  

 

Atmos for Avaya offers call recording as a service along with Reporting, Compliance, PCI, Agent Evaluation, Analytics, Screen Capture and many more features.

 

“With this upgrade, we have effectively removed the compliance, storage, access and management challenges of native call recording for users of Avaya. Thus  enabling businesses to add a necessary and powerful feature to their telephony system for a low monthly fee all of which is then hosted compliantly in the cloud,” Kahan concludes.

Customer acquisition is on the mind of every business today. Creating a positive customer experience is paramount in earning customers and keeping existing customers in any business. According to a recent poll by Contact Center Magazine, “It takes 10 positive customer experiences to make up for one negative incident”. Each time we are put in front of a customer, we must continue to earn their business whether they are new or existing. That’s true for every customer touch point throughout the enterprise. Departments that before were never traditionally considered critical to the customer experience, however they did have an effect on how the company is viewed. Departments such as Accounts Payable, Accounts Receivable, Reception, Technical Support, Sales Engineering, Sales and even Human Resources.

Continue reading “The Customer Management System Revolution”

The expansion of regulatory compliance within general business is driving more organizations to invest in technologies to protect the business and their customers. This includes capturing all types of communication within an organization including emails, documents, letters, voice communication and screen interactions. So all of this technology is costing more as legislation mandates larger segments of compliance monitoring. At the forefront of this spending is the recording system.

Continue reading “Why Buy a Recording System When You Can Subscribe to One?”

The next generation of software applications is coming from the cloud. No ifs, ands, or buts about it! Microsoft has already introduced its Office 365 suite of products that gives any business, enterprise quality applications at a low monthly price. Now anyone who has a business can look like a global enterprise with the same Microsoft Office benefits that were once only available to enterprises for thousands of dollars. Office 365 is a Software as a Service (SaaS) suite of applications that are located in the cloud, for a low monthly rate, businesses can use the software through their corporate or personal internet connections. So why is SaaS so exciting? SaaS reduces the need for a complex IT infrastructure, expensive servers, redundancy and backup solutions. SaaS stores all data in a secure server in the cloud, accessible by the user through their private portal. Further, SaaS eliminates the need to upgrade on-premise software since the SaaS provider automatically upgrades the operational software all in the cloud. The beauty of SaaS is that your initial investment is low and you can expand your usage as your business grows, all while using the latest and greatest software and storing it in a highly secure place that you can access anywhere, anytime and keep as long as you want!

That’s the message that Microsoft is communicating to the market. Office 365 is the first of its kind to offer all levels of businesses the ability to have a top notch business suite, including both email and voice communications, without the need for an infrastructure. Since Microsoft purchased Skype back in 2011, the move to incorporate Skype into Outlook and Office has been a priority. Today, Skype for Business is a core part of the Office 365 suite. With Skype for Business, just like the rest of Office 365, any business size can have their own communication system, complete with voice calling, video calling, conferencing, collaboration, instant messaging and mobility. The ability to take your phone with you anywhere, anytime from your smartphone is one of the major benefits of Skype for Business, especially if you’re a small business.

So what about other applications like Call Recording that I need for customer service or for regulatory compliance? Do I invest in a call recording system (and I emphasize the word INVEST) or can I have the same benefits that I get with Skype for Business? The answer is simple. Atmos, from CallCabinet, is a Call Recording system that works from the cloud. That’s right, the same as Microsoft Office 365! Atmos is a revolutionary new product that taking the market by storm, offering both large and small businesses the ability to make their Call Recording flexible and portable where the traditional products cannot.

Atmos is a Software as a Service product that can scale as your business grows. The key behind the Atmos design is in its architecture. Atmos is designed to operate from the cloud with only small software clients in the customer network or on the customer’s PC. The Atmos client can be installed by virtually anyone who can operate a computer and can have the system operational in a matter of minutes! Atmos offers the subscriber a completely integrated recording system in Skype for Business, with secure, encrypted storage in the cloud all for a fraction of what a traditional system would cost. Adding to the benefits is the ability to scale Atmos as your business grows. Start with as little as one user and expand Atmos to as large as you want. That’s right, no limit to the number of users that can recorded on Atmos!

Not only does Atmos offer unlimited growth and pay as you grow technology, but Atmos is automatically upgraded to the latest and greatest technology available, even without subscribers knowing about it. Because Atmos is a SaaS product, all of the brains and infrastructure of the product is located in the cloud, which means that CallCabinet provides upgrades to Atmos consistently, as new capabilities, features and technology allows. As with most hosted solutions, Atmos is guaranteed to record your Skype for Business calls anytime, anywhere, all of the time!

The secret to integrating with Skype for Business is CallCabinet’s strong relationship with AudioCodes. AudioCodes has a very close relationship with Microsoft and is one of the top Skype for Business partners in the world. CallCabinet enjoys a long, lasting relationship with AudioCodes and has been a part of the AudioCodes OEM ecosystem for many years. CallCabinet is one of the few AudioCodes partners who tests and contributes to the AudioCodes recording technology platform, making CallCabinet a valued and strategic partner with AudioCodes. This ensures that Atmos subscribers get the latest Skype for Business integration and features as they are released.

Atmos captures and records all types of Skype for Business calls, whether the user is on their Skype for Business client, smartphone client, or on their Skype for Business telephone. If the Atmos subscriber is working from home or a hotel room, Atmos will capture their calls and record them as if they were in the office. The flexibility of Atmos Skype for Business integration offers subscribers the ability to record anywhere, anytime from any device.

When a subscriber sets up their Atmos account, they will have access to their own Atmos portal where access to their recordings can be found. Atmos subscribers can search, retrieve, view, playback and even download their recordings. This can also be controlled by setting up specific user profiles where access to certain capabilities can be limited based on the level of access by the Atmos subscriber. This gives the subscriber company full control of who can have access to recordings and what they can do with those recordings.

Atmos is capable of integrating with customer deployed, cloud based or hybrid Skype for Business Solutions. In customer deployed Skype for Business solutions, Atmos integrates with different Skype for Business components, capturing voice and metadata from each call pattern within the customer network.

Although Atmos is cloud based, in customer deployed Skype for Business Networks, there is a small Atmos software component installed on the customer premise. To further guarantee security, there are two options available on the Atmos platform, the ability to install a software media server which keeps all conversations within the customer network, offering complete security and eliminates any vulnerability that Edge Server Pooling may cause. The other method utilizes the Skype for Business Edge Server which may or may not employ pooling that may expose calls outside of the customer network, depending up on how the Edge Server Pool is configured. Atmos offers the customer an easy method of deployment, at no additional cost that can secure conversations and protect the network from intrusion. Under either method, Atmos records all calls from any device, anywhere as long as the user is connected to the Skype for Business network.

In strictly cloud based Skype for Business deployments, where the customer has their trunking deployed by Microsoft, Atmos can also integrate, using either the Microsoft Cloud Connector or a special Atmos software client that can record each user in the network. These types of deployments are typically seen with small to medium size businesses where an “all in one” communication solution is key. Although this is a bit trickier, CallCabinet and AudioCodes have designed a solution that will fit this deployment and guarantee that calls are captured in a secure environment.

Finally in larger, more flexible deployments like the Skype for Business Hybrid environments, Atmos is capable of capturing all recordings. These hybrid environments are typically found in enterprise deployments where control of the Skype for Business trunking is critical to the deployment. CallCabinet and AudioCodes, utilizing the CloudBond365 product, have collaborated to provide an all encompassing solution that supports both cloud and registered Skype for Business users within the enterprise network.

No matter what the deployment method is for your Skype for Business Solution, Atmos can record your conversations. As regulatory compliance drives the need to monitor and record customer conversations, Atmos makes it cost effective while keeping your solution current and reliable at a fraction of the cost of most recording systems. Find out more by visiting our website or take us for a free test drive at www.callcabinet.com/skype-for-business-call-recording.www.callcabinet.com/skype-for-business-call-recording

BOCA RATON, FL. – December 12, 2017 – Xorcom Ltd. and CallCabinet Corporation are pleased to announce that the companies have entered into a strategic partnership to provide customers unlimited secure cloud call recording for their CompletePBX phone systems.

The solution will go to market under the Xorcom Cloud brand and is as a result of Xorcom’s integration of the CallCabinet Atmos call recording system into the CompletePBX platform. Through the integration, CompletePBX users will now also be able to set up the service in a few mouse clicks.

“CallCabinet’s Atmos is an exceptionally powerful and rich recording platform, which made it the logical partner to our own product range,” says Eran Gal, CEO at Xorcom. “Furthermore, we have a lot of faith in both the product and CallCabinet as a partner and we believe many of our existing as well as new customers will greatly benefit from the addition of Atmos to our CompletePBX system.”

Atmos is an award-winning cloud-based call recording and interaction management solution. The solution harnesses the power of the cloud to record and store both individual customer calls as well as inbound and outbound contact center conversations. As a result of its cloud centricity, Atmos allows customers to easily meet the demands of rapid business growth and the ability to ensure compliance with regulatory, data sovereignty and consumer protection legislation.

Atmos’ full feature offering includes: enhanced voice recording, full compliance, secure call recording, full redundancy and backup of calls, 99.999% availability, automatic upgrades and unlimited scalability as a result of it being a 100% cloud-based HTML5‐driven offering. It also meets compliance standards such as PCI DSS, HIPAA, MiFID II, MAD II, Dodd-Frank Act and many others.

“The partnership with Xorcom is exceptionally strategic for us. Not only are our technologies a good fit, but with their global distribution channel and excellent customer base, I believe they will provide a new dimension to our business,” states Ryan Kahan, CEO at CallCabinet. “Because of Atmos’ ease of use and the seamless integration with the CompletePBX solution, we believe that customers will be able to immediately scale out an effective recording solution that will assist them with call management, agent evaluation, agent training, quality assurance and compliance.”

Xorcom designs and manufactures IP PBX (Private Branch Exchange) appliances and provides fully virtualized phone systems based on the robust Linux and Asterisk platforms. Its flagship

CompletePBX OS solution provides customers access to solutions that are powerful yet user-friendly, and highly secure and stable. The company’s range of IP PBX appliances and virtual PBX systems is installed in over 100 countries across the globe in organizations that vary from small offices to government offices, banks, and international retail chains. Xorcom products have been awarded Internet Telephony Expo Best of Show eight times.

The Xorcom Cloud Recording solution is immediately available with CompletePBX 5.0.36.

BOCA RATON, FL. – December 12, 2017 – Xorcom Ltd. and CallCabinet Corporation are pleased to announce that the companies have entered into a strategic partnership to provide customers unlimited secure cloud call recording for their CompletePBX phone systems.

Continue reading “Xorcom unlocks superior call recording functionality with integration of CallCabinet’s Atmos to its CompletePBX”

Boca Raton, USA, August 18, 2017 (Newswire.com) – CallCabinet Corporation, a compliant cloud call recording solutions provider, is pleased to announce that TMC, a global, integrated media company, has awarded its Atmos cloud call recording and agent evaluation solution, its 2017 Communications Solutions Products of the Year Award.

“In the past two years we have seen phenomenal traction amongst customers who need to record calls, as well as ensure their employees are meeting compliance standards, agent training, and quality assurance,” states Ryan Kahan, CEO at CallCabinet Corporation. “The Atmos solution is an incredibly powerful set of tools that help small businesses to enterprise customers, as well as ITSPs and Telcos, quickly and effectively deploy and scale compliant call recording solutions.

“As a result of our ongoing investment into research and development, Atmos record calls across the spectrum and seamlessly integrates with the majority of traditional TDM and analog telephone solutions, as well as a host of digital offerings, such as Skype for Business, BroadSoft and Asterisk. Receiving this award is yet another affirmation that not only is there a need for compliant call recording solutions like Atmos, but that its superiority amongst its counterparts remains unmatched.”

“In the past two years, we have seen phenomenal traction amongst customers who need to record calls, as well as ensure their employees are meeting compliance standards, agent training, and quality assurance.”
RYAN KAHAN, CEO

Atmos, from CallCabinet, is an award winning software as a service (SaaS) compliant call recording and agent evaluation solution, that harnesses the power of the cloud to record customer conversations and enable businesses to comply with the growing volume of data and consumer protection legislation.

With its pay-as-you-go model, an international footprint of servers, and its ability to integrate with almost all known analog and cloud-based telephony solutions – Atmos is providing customers with an easy to scale and easy to deploy alternative to traditional resource hungry call recording solutions. The full offering provides customers with functionality that extends: enhanced voice recording, full compliance, secure call recording, full redundancy and backup of calls, 99.999% availability, automatic upgrades and unlimited scalability as a result of it being a 100% cloud-based HTML5‐driven offering.

“Congratulations to CallCabinet for being honored with a Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Atmos is truly an innovative product and is among the best solutions brought to market in the past twelve months that facilitates business-transforming voice, data and video communications. I look forward to continued excellence from CallCabinet in 2018 and beyond.”

Boca Raton, USA, August 18, 2017 (Newswire.com) – CallCabinet Corporation, a compliant cloud call recording solutions provider, is pleased to announce that TMC, a global, integrated media company, has awarded its Atmos cloud call recording and agent evaluation solution, its 2017 Communications Solutions Products of the Year Award.

Continue reading “TMC Names CallCabinet a 2017 Communications Solutions Products of the Year Award Winner”