Usually, call recording is used in operations that need solid security and an accurate approach to their agent training and customer compliance. Legislation is strict when it comes to financial and other deals made over the phone, and often written contracts are replaced by telephone agreements. This means that any phone conversation by your agents with customers should not be taken lightly, especially if these conversations constitute non-written contracts or agreements.
CallCabinet, a call recording, quality assurance, compliance and analytics company, announces that its Atmos Cloud based Software as a Service Call Recording platform has completed interoperability testing with BroadSoft. CallCabinet Atmos has successfully completed interoperability testing on CallCabinet’s Atmos and BroadSoft BroadWorks Release 22.0.