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In this age of immediate gratification without commitment, we are driven towards subscription services rather than spending on permanent solutions.  From streaming video services, to online overnight delivery shopping, the business world has certainly changed from the days when long term capital investments helped plan for the future growth of companies.  Today, everything is about change and flexibility.  The ability to adapt dynamically to customer needs is critical to today’s success factors in business.  Customers expect that their vendors can change on a dime and offer services that are as dynamic as their needs.  The business world has gone from a product centric environment to a services model.

The same holds true for communications in the business world.  The trend has been to migrate to a hosted Software as a Service Model, where companies no longer need to invest in large scale Enterprise PBX systems, but rather a subscription PBX where the company can scale up and or down as their requirements dictate.  The need for compliance recording is facing the same trend.  Compliance recording in the Enterprise protects the consumer as well as the companies they do business with.  Why, you ask?   To start with, any verbal transaction that takes place between a consumer and company should always be recorded as a safeguard in dispute resolution.  The recording positively identifies who said what to whom, thus eliminating any doubt of what was promised as well as whether the service/product was verbally purchased.  Legally, this transaction actually expands into a whole host of regulatory compliance standards such as Sarbanes-Oxley, Dodd-Frank, MIFID II, Truth in Lending, and many more legislations that require theses transaction recordings take place.  And, with GDPR standards, consumers have the right to ask for the recording in the event of the dispute.

As compliance recording begins to spread throughout the Enterprise, so does the need to reduce the vast cost of recording systems so that it becomes affordable for the Enterprise.  Just like the communications system, companies are looking to reduce costs and deploy dynamic recording systems without having to spend huge amounts of money.  That’s where cloud recording comes in.

Software as a Service is taking the business community by storm.  “Cloud Based” solutions offer a flexible and scalable service for a low monthly operational cost rather than a hardened capital investment where the Enterprise has to plan for the future.   CallCabinet has a SaaS model recording platform that offers the Enterprise flexibility and scalability without the burden of a capital investment.  Through CallCabinet Atmos, Enterprises can subscribe to a call recording service and get the same features that are found in large, on-premise expensive systems, at a fraction of the cost!  Features such as screen capture, PCI-DSS voice and screen redaction, compliance call recording and even Agent Evaluation can be subscribed to with the CallCabinet Atmos service.  To learn more about CallCabinet and Atmos, find us at www.callcabinet.com.

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CallCabinet to release the biggest upgrade ever to our industry-leading Atmos cloud-based call recording platform

Our users spoke, and we listened. To everything, from suggestions on how to streamline the interface, to wish lists of features and capabilities that would easily make Atmos the most powerful call recording solution on Earth.

We listened, and then we set to work.

Our vision for Atmos has always been as innovative as it was aspirational. By creating a cloud-based platform, CallCabinet began a revolution in call recording. Decentralized, secure, powerful and above all, easy-to-use, Atmos was a game-changer.

And now we’re changing it again.

We realized that in order to add the innovative features you wanted, we’d have to completely rebuild the platform’s architecture from the ground up. So we did. And while we were at it, we streamlined the interface, making it more compact and intuitive. And we did it without changing things around. So there’s no learning curve. No downtime. In fact, you’ll probably find it’s quicker to use than ever.

We also made it easier for our partners to manage licensing and modify the platform to align with their branding. The new upgrade allows our partners to let their customers test drive new features and make sure Atmos is the best choice for them (spoiler alert: It is).

And beneath it all, the new, modular architecture allows us to add amazing new features in the future. Features like video recording, chat recording, text to speech analytics (keyword spotting), and sentiment analysis that will parse the tone of your recorded calls automatically, alerting you only to the calls that need attention. All of these features are either in development, or scheduled for development, and will be coming to the platform in the future.

So let’s be clear about this. The new version of Atmos launching April 10 is not an “update.” That’s a term software companies use when they release a new version of their software with bug fixes and maybe a new feature or two.

This is an “upgrade.” When you log in to your Atmos platform, what you’ll be working on is a completely new platform. The only things that haven’t changed are its name, usability, and our commitment to providing an industry-leading cloud-based recording solution that is worthy of being called “the best.”

That will never change.

THE ATMOS UPGRADE GOES LIVE ON APRIL 10

The next generation of software applications is coming from the cloud. No ifs, ands, or buts about it! Microsoft has already introduced its Office 365 suite of products that gives any business, enterprise quality applications at a low monthly price. Now anyone who has a business can look like a global enterprise with the same Microsoft Office benefits that were once only available to enterprises for thousands of dollars. Office 365 is a Software as a Service (SaaS) suite of applications that are located in the cloud, for a low monthly rate, businesses can use the software through their corporate or personal internet connections. So why is SaaS so exciting? SaaS reduces the need for a complex IT infrastructure, expensive servers, redundancy and backup solutions. SaaS stores all data in a secure server in the cloud, accessible by the user through their private portal. Further, SaaS eliminates the need to upgrade on-premise software since the SaaS provider automatically upgrades the operational software all in the cloud. The beauty of SaaS is that your initial investment is low and you can expand your usage as your business grows, all while using the latest and greatest software and storing it in a highly secure place that you can access anywhere, anytime and keep as long as you want!

That’s the message that Microsoft is communicating to the market. Office 365 is the first of its kind to offer all levels of businesses the ability to have a top notch business suite, including both email and voice communications, without the need for an infrastructure. Since Microsoft purchased Skype back in 2011, the move to incorporate Skype into Outlook and Office has been a priority. Today, Skype for Business is a core part of the Office 365 suite. With Skype for Business, just like the rest of Office 365, any business size can have their own communication system, complete with voice calling, video calling, conferencing, collaboration, instant messaging and mobility. The ability to take your phone with you anywhere, anytime from your smartphone is one of the major benefits of Skype for Business, especially if you’re a small business.

So what about other applications like Call Recording that I need for customer service or for regulatory compliance? Do I invest in a call recording system (and I emphasize the word INVEST) or can I have the same benefits that I get with Skype for Business? The answer is simple. Atmos, from CallCabinet, is a Call Recording system that works from the cloud. That’s right, the same as Microsoft Office 365! Atmos is a revolutionary new product that taking the market by storm, offering both large and small businesses the ability to make their Call Recording flexible and portable where the traditional products cannot.

Atmos is a Software as a Service product that can scale as your business grows. The key behind the Atmos design is in its architecture. Atmos is designed to operate from the cloud with only small software clients in the customer network or on the customer’s PC. The Atmos client can be installed by virtually anyone who can operate a computer and can have the system operational in a matter of minutes! Atmos offers the subscriber a completely integrated recording system in Skype for Business, with secure, encrypted storage in the cloud all for a fraction of what a traditional system would cost. Adding to the benefits is the ability to scale Atmos as your business grows. Start with as little as one user and expand Atmos to as large as you want. That’s right, no limit to the number of users that can recorded on Atmos!

Not only does Atmos offer unlimited growth and pay as you grow technology, but Atmos is automatically upgraded to the latest and greatest technology available, even without subscribers knowing about it. Because Atmos is a SaaS product, all of the brains and infrastructure of the product is located in the cloud, which means that CallCabinet provides upgrades to Atmos consistently, as new capabilities, features and technology allows. As with most hosted solutions, Atmos is guaranteed to record your Skype for Business calls anytime, anywhere, all of the time!

The secret to integrating with Skype for Business is CallCabinet’s strong relationship with AudioCodes. AudioCodes has a very close relationship with Microsoft and is one of the top Skype for Business partners in the world. CallCabinet enjoys a long, lasting relationship with AudioCodes and has been a part of the AudioCodes OEM ecosystem for many years. CallCabinet is one of the few AudioCodes partners who tests and contributes to the AudioCodes recording technology platform, making CallCabinet a valued and strategic partner with AudioCodes. This ensures that Atmos subscribers get the latest Skype for Business integration and features as they are released.

Atmos captures and records all types of Skype for Business calls, whether the user is on their Skype for Business client, smartphone client, or on their Skype for Business telephone. If the Atmos subscriber is working from home or a hotel room, Atmos will capture their calls and record them as if they were in the office. The flexibility of Atmos Skype for Business integration offers subscribers the ability to record anywhere, anytime from any device.

When a subscriber sets up their Atmos account, they will have access to their own Atmos portal where access to their recordings can be found. Atmos subscribers can search, retrieve, view, playback and even download their recordings. This can also be controlled by setting up specific user profiles where access to certain capabilities can be limited based on the level of access by the Atmos subscriber. This gives the subscriber company full control of who can have access to recordings and what they can do with those recordings.

Atmos is capable of integrating with customer deployed, cloud based or hybrid Skype for Business Solutions. In customer deployed Skype for Business solutions, Atmos integrates with different Skype for Business components, capturing voice and metadata from each call pattern within the customer network.

Although Atmos is cloud based, in customer deployed Skype for Business Networks, there is a small Atmos software component installed on the customer premise. To further guarantee security, there are two options available on the Atmos platform, the ability to install a software media server which keeps all conversations within the customer network, offering complete security and eliminates any vulnerability that Edge Server Pooling may cause. The other method utilizes the Skype for Business Edge Server which may or may not employ pooling that may expose calls outside of the customer network, depending up on how the Edge Server Pool is configured. Atmos offers the customer an easy method of deployment, at no additional cost that can secure conversations and protect the network from intrusion. Under either method, Atmos records all calls from any device, anywhere as long as the user is connected to the Skype for Business network.

In strictly cloud based Skype for Business deployments, where the customer has their trunking deployed by Microsoft, Atmos can also integrate, using either the Microsoft Cloud Connector or a special Atmos software client that can record each user in the network. These types of deployments are typically seen with small to medium size businesses where an “all in one” communication solution is key. Although this is a bit trickier, CallCabinet and AudioCodes have designed a solution that will fit this deployment and guarantee that calls are captured in a secure environment.

Finally in larger, more flexible deployments like the Skype for Business Hybrid environments, Atmos is capable of capturing all recordings. These hybrid environments are typically found in enterprise deployments where control of the Skype for Business trunking is critical to the deployment. CallCabinet and AudioCodes, utilizing the CloudBond365 product, have collaborated to provide an all encompassing solution that supports both cloud and registered Skype for Business users within the enterprise network.

No matter what the deployment method is for your Skype for Business Solution, Atmos can record your conversations. As regulatory compliance drives the need to monitor and record customer conversations, Atmos makes it cost effective while keeping your solution current and reliable at a fraction of the cost of most recording systems. Find out more by visiting our website or take us for a free test drive at www.callcabinet.com/skype-for-business-call-recording.www.callcabinet.com/skype-for-business-call-recording